Deel.com's Effective Use of Cal.com to Streamline Operations and Enhance Customer Experience

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About Deel

Deel is a cutting-edge global HR platform that simplifies hiring, onboarding, and payment processes for employees and contractors worldwide. Through its comprehensive toolkit, Deel ensures efficient payroll management, tax compliance, and benefits administration, enabling businesses to thrive in the global marketplace.

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The Challenge

1:10 PM

With the nature of their operations’ requiring real-time engagement with clients and team members across the globe, scheduling became a complex issue for Deel.

6:10 PM

Missed Call

12:30 AM

They needed a solution that was easy to implement and manage, yet flexible enough to cater to their specific needs.

TIME CONFLICT

The Solution

Deel's first use of Cal.com was for enabling customers to book video calls with their customer support and customer success teams on demand.

However, given the platform's efficiency and flexibility, they soon expanded its use to include Know Your Customer (KYC) verifications with their security team.

Today

Four large orgs at Deel now utilize Cal.com for their scheduling needs, with an admin responsible for setting most teams up. The platform's managed event-types feature is especially valuable, as it allows the creation of template events that can be assigned to all team members.

In situations where the identity of the call receiver isn't critical, Deel utilizes the round-robin team events feature, which automatically allocates the best person for any given time slot.

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Why Cal?

The decision to stick with Cal.com was driven by the platform's superior product quality, supportive team, and ease of implementation and maintenance. Other solutions were found to be rigid and inadequate in fulfilling all of Deel's requirements.�

Impact

Using Cal.com has allowed Deel to concentrate on its core mission of building the world's best global HR platform. It has significantly reduced the stress of grappling with Google Calendar APIs and timezones, resulting in a direct, positive impact on customer support and experience.

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The platform has improved Deel's Customer Satisfaction Score (CSAT) by 20% in cases where it has been used, and it has drastically reduced the "time-to-meet," thus minimizing scheduling overhead for their team.

Impact

“At deel, over 800 team members use Cal.com for customer success, support, sales and everything else. Talking to customers quickly is the most important thing for us and cal.com has changed the trajectory of how we do that today at deel.”

Daniel Westgarth

COO of Deel

30K

Total Bookings last year

The Future

Deel looks forward to an improved customer experience as it continues its partnership with Cal.com. They also want to see calendar analytics for events created outside of Cal.com.

The use of Cal.com has seamlessly facilitated Deel's business operations, leading to significant growth and improved customer experience. The platform's simplicity, flexibility, and support have proven instrumental in the company's success, setting a solid foundation for a promising future. 

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Scaling Growth & Efficiency

120,000+

Users

121K+

Event Types

2,245,487

Bookings & Counting