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Introduction to Business

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Chapter 8 MANAGING HUMAN RESOURCES AND LABOR RELATIONS

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Learning Outcomes

  1. What is the human resource management process, and how are human resource needs determined?
  2. How do firms recruit applicants?
  3. How do firms select qualified applicants?
  4. What types of training and development do organizations offer their employees?
  5. How are performance appraisals used to evaluate employee performance?
  6. What are the types of compensation and methods for paying workers?
  7. What is a labor union and how is it organized, what is collective bargaining, and what are some of the key negotiation issues?
  8. How are grievances between management and labor resolved, and what tactics are used to force a contract settlement?
  9. What are the key laws and federal agencies affecting human resource management and labor relations?
  10. What trends and issues are affecting human resource management and labor relations?

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Exhibit 8.3 Human Resource Management Process

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Table 8.1 Job Description and Specification

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2. How do firms recruit applicants?

  • CONCEPT CHECK
  • What are the two sources of job applicants?
  • What are some methods firms use to recruit applicants?
  • What is meant by recruitment branding?

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Exhibit 8.6 Steps in the Employee Selection Process

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Table 8.2 Striking Out at the Interview Game

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3. How do firms select qualified applicants?

  • CONCEPT CHECK
  • Describe the employee selection process.
  • What are some of the ways that prospective employees are tested?

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Zappos is a weird company- and it's happy that way

  • Zappos was offered in the video selections from Section 7.3 because of this organization’s unique approach to teamwork, which they call holacracy. They also have a rather atypical manner of selecting employees, too. 
  •   View the Zappos is a weird company -- and it's happy that way video and scroll forward to 2:16. Here a staff member named Tyler Williams explains that since he heard the Zappos “was more difficult to get into than Harvard”, he created the “video valentine” shown as a way to increase the chances of being selected to work at Zappos. As you will note from this video, one of the interview questions shared by Williams asked him to rate himself on a scale of 1-10 for “weirdness”.  

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Table 8.4 Benefits Stressed by Unions in Organizing Campaigns and Common Arguments Against Unions

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Exhibit 8.10 Union Organizing Process and Election

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Exhibit 8.13 Typical Grievance Procedure

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Table 8.5 Strategies of Unions and Employers

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Table 8.6 Laws Impacting Human Resource Management

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Table 8.6 Laws Impacting Human Resource Management, continued

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CNN to pay 76 Million in Record Backpay Settlement

  • As described in Section 8.9, the NLRB (National Labor Relations Board), an agency of the federal government, was established to fight unfair labor practices on the part of employers.  The case against CNN from the video was settled in January 2020 and is part of the “largest monetary remedy” in history.  CNN agreed to pay $76 million in backpay as a result of the cable television network terminating the contracts of unionized camera operators in 2003.