Building Good Habits With Chromebooks
Chromebook Troubleshooting
Frequently Reported Issues
Having issues with your Chromebook device? Please walk through the following steps to see if it is a quick fix!
Common Issue #1
Chromebook won't turn on, but has a flashing red light on the side when it is NOT plugged in
Cause:
Chromebook has gone into a deep sleep mode.
Fix:
Press the power button at the same time as the reload button until the screen boots back up. Make sure to go through the proper shut down process moving forward.
Common Issue #2
Chromebook won't turn on, but power light turns solid red when plugged in
Cause:
The battery has run low.
Fix:
Plug device in and give at least 30 minutes to an hour to boot back up.
Charged
Not Charged
Common Issue #3
Chromebook won't turn on, but the power light is red and flashing when it is plugged in
Cause:
It has been too long since the device was fully charged and/or the Chromebook was being used to charge a phone
Fix:
The device will need a minimum of 4 hours on a charger before it will turn back on.
Common Issue #4
Chromebook is acting “weird” - for ex:
Common Issue #5
I have lost or misplaced my power cord.
See the bookkeeper or our tech support person (Mr. Thompson) for options if you need a new charging cord.
Otherwise, a new power cord can be purchased HERE at your convenience!
None of those things worked?
Stop by Mr. Thompson’s office (Rm. 108) for further support!