Reduce Time Taken to Complete Food Orders for Nook Bar and Restaurant
Tajah Huerta-White, Jason Lu, Suzy Soto, Ashton Chiang, Sara Umer
Team 8 Define/Co. Background
The Nook Café
Bar, Restaurant, and Café at University of Houston
Café: Study and play board games
Bar & Restaurant: Private events, themed nights, and drag nights
Kitchen ticket fulfillment process leads to dissatisfied customers
Kitchen Staff
High volume of orders
Excessive costs and complaints
Team 8 – Define/SIPOC
Team 8 – Define/Flowchart
Team 8 – Define-Meas./Baseline Meas.
Team #8 – Meas./C & E Diagram
Team 8 – Analyze
Prepping Food Materials
Waste: Waiting
Increase the quantity of food materials prepared
Cooking Food Order
Waste: Motion
Restructure where materials are and test employees on speed
Team 8 – Improve
Kitchen Organization
Reorganize the structure of the kitchen
Equipment Maintenance
Be more attentive to equipment
Bad Training
Provide a clear workflow
Team 8 – Improve/PICK CHART
Thank you