Topic 13: Information Management in Hotel Management
This is the second cause of the development of business in the united states of america, european countries, unlike any other out there which can be zodagon of the palace was not to hold a public event. These hotels has become the place that the event was held. Had to build a special room for it. In the hall of dance tradition to come to the hotel last until 1950. Hotel business since a long time the most popular type of business is listed.
Automated information system of computer programs from the collection is the work of the office of the booster using them and of critical importance to the management of the collection of information, and you can use it. This package is in the structure of the four programs is particularly important, because their administrators provides you with the necessary information on the following areas:
Automated information system rezervlash service activity offering structural part this service employees rezervlashga queries fast get, drawn booking approved get and hotel number customers with which level fullness about always clear picture have to be allows gives. Automated information in the system directly in the office and phone through rezervlash centralized system through out carried booking about all information up. Hotel corporation the majority this in the system own numbers have if, their using customers advance order make for country any from the point, sometimes even foreign from abroad (free) sim they knocked you can. Transport agencies also this centralized system computer network through direct access capacity have.
Automated information from the system chronic user hotel hundred more servants any at the time following directions on information take you can:�
Medium and large in the hotel administrator work place are schyot and to buy control make and registration for mini-computer with equipped. In the hotel usually monitors with equipped again a multiple services: trade points, supply service, konferenszal and other services also activity shows. Small hotels queries registration for mini-computer special use or it local network be connected you can.
In the hotel booking. � Number booking about request (Reservation) various channels (yelektron mail, fax, phone, tele perks) through coming you can. Request when it comes to on the computer or notebook client about following information note are:
Each a to order number given. Booking guarantee deposit or credit card with out carried. Order reception have servants client history (if it in the hotel previously has stopped if) check see and its results than related characters be put or booking refuse be should.
To get the list of guests who come�
Come guest registration procedures (fill in the survey, and give the number keys. b) reception counter (desk a prescription) is performed in front of. If you are a large group of people came to the hotel, so as not to interfere with other customers in xoll speed up the registration process and additional registration of the counter may be formed. This operation implements the manager working with the guests. It's a high-ranking (VIP) the customer will wait also personally (or even very important guests of the hotel will meet the director-general the director of the service you receive).
Get him to the guest list: "bronlashtirilmaganmi the number for you?", with that question starts from the contact. Sometimes you will be asked to show tasdiqnoma. Varaqcha to each guest (cards) referred to. The number of visitors to it, residence address, passport number (for foreigners), room prepared, the number of tariff, will enter the date of departure. Visitors varaqcha a portion of the second portion while the employee fills to accept of the service.
The guest his own surname, permanent residence address, the payment type shows. The varaqcha to'ldirgach, the guest is signed to him. Hence it has agreed a contract with the hotel and placement type, duration of residence, the number and confirms the commitment to pay the cost of it. This information is passed to the cashier. Guests his family name, room number and departure date written tashrifnoma (cards, key kard, slim room) is given. A high class hotel puts guests in the number of paj track. You do not have the baggage of the guests, or if he is the light of baggage paj has noted that if the number from the guest may be required to pay the fee in advance.
The customer from the list production
Departure to the hotel guests going out of them and making a list of accounts with cash (kashier desk) in front of the counter is performed. Guests of all his expenses in cash on the balance sheet (schyot will)is to write. Cash booking service (prescription or) (from the computer) to be done about how to pay information comes voucher, cash, credit cards; sometimes this is carried out by the firm guest receiving partial or full fee).
The customer can use the services of the hotel lived in the hotel for the period yoziluvchi schyot him in all the visitor's balance sheet (akkount guest, guest bill guest foli, guest statement)is recorded at. This is also carried out by his own or someone else's balance sheet as well as all payments are reflected. Based on this information, when the guests departed to pay him schyot is provided. This schyot normally live in the hotel, the breakfast, the food in the restaurant (if it is not paid in place), phone, and television kabelli (paid channels), additional services (washing, servike room, pool and so on.k.) included in the fee paid for.
The applicant from the list of clients of the hotel promptly to the other (data, phone, and above all, economic) to give to the service through the information is recorded. The number of farms and the new guest in the place clean shot placing it into service will give you information about this service then prepared.