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MANAGING PEOPLE FOR GROWTH

Thoughts, Feedback and Actions

by Justin Matters

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WHAT I WANTED FROM THE COURSE

  • Surprising
  • Actionable
  • Falsifiable​
  • Ethical
  • Realistic

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HEROES

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  • The top few techniques
  • Your mileage might vary

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VILLAINS

  • Things I liked less
  • The pitfalls I see

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MAVERICKS

  • Things I did not expect
  • Will be interesting to try

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THE ROLE OF THE MANAGER

Hero: Time Use Pie Chart

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  • Super quick and simple
  • Really focuses on areas to change
  • Can document change over time

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Villain: Functional Leadership

  • A Little facile
  • No actionable advice

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Maverick: Fist To Five

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  • Unusual
  • Very fast in use
  • Gimmicky but useful

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Hero: Start Stop Continue

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  • A good way to learn from recent events
  • Encourages team involvement
  • Documenting leads to accountability

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Villain: Team Roles Inventory

  • Interesting
  • Somewhat complicated
  • Difficult to take action or falsify

Maverick: Irritators

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  • Encourages awareness of blind spots
  • Could really improve team dynamics

EMPOWERING INDIVIDUALS AND TEAMS

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COMMUNICATION, INFLUENCING AND�ASSERTIVENESS

Hero: Question Types

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  • Open versus closed is useful
  • Probes and reflecting are powerful
  • Linking questions prevent deadlock

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Villain: 7-38-55 Rule

  • Misleading myth
  • Based on research out of context

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Maverick: Push Pull

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  • Advice not to mix is surprising
  • No references given, significant if true
  • … But conflicting advice exists!

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Hero: GROW model

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  • Goal, Reality, Options, Will
  • Encourages mentee to solve problems
  • Works well with SMART Targets

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Villain: Levels of Delegation

  • Rather obvious
  • No real insight into when to use levels
  • Not actually bad, just weaker

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Maverick: SMART Targets

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  • Touched on extremely briefly
  • One of the most powerful target setting tools
  • Specific, Measurable, Agreed, Realistic, Timebound

COACHING AND DELEGATION

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MANAGING INDIVIDUAL PERFORMANCE

Hero: Conflict Resolving Styles

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  • Shows that all 5 styles may have a use
  • Discussed pitfalls
  • Encourages intentional choice

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Villain: Appraisal Advice

  • Seemed to contradict its own advice
  • Focussed on process not outcomes
  • Rather mechanistic and longwinded

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Maverick: Resilience

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  • Useful but only touched on
  • Pomodoro technique would have fit well here (25 minute on 5 minutes off)

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Hero: Accountability Ladder

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  • Great way to think about behaviours
  • Allows for small improvements
  • Cumulative benefits from steps up

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Villain: The Cultural Web

  • Somewhat vague
  • Some use for examining culture
  • Limited use for effecting change

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Maverick: Mind Maps

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  • Very powerful in the right situations
  • Do not work for everyone

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CREATING A CULTURE OF INNOVATION

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THE NEXT 3 MONTHS

  • Try a technique per week
  • Apply it daily if practical
  • Seek feedback
  • Keep what works

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EXPECTED BENEFITS

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  • Communication
  • Alignment
  • Results
  • Engagement

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Justin Matters�

DATA SCIENTIST

justin.matters@queryclick.com

justin.matters@gmail.com

07866 427772

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www.justinmatters.co.uk/wp

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