A SYSTEMATIC APPROACH TO QUALITY MANAGEMENT
Plan:
1. The importance and necessity of a systematic approach to quality management.
2. Classification and properties of quality management models.
3. ISO 9000 international quality management standards by combining theoretical approaches and based on opinions.
Studying the competitiveness of their firms after managing their products increases their competitiveness and stimulates the implementation of specific measures necessary to maintain the achieved level. The approach to managing the competitiveness of goods begins with aspects of choosing to work in this direction. Our time has undergone unprecedented development of our knowledge, this is, on the one hand, many new facts, and therefore leads to the accumulation of information in various spheres of life and humanity, and the need to systematize the opening to them has arisen. There is no clear understanding of the system
The system of the Greek term "system" is derived from the word "mutually linked and tagged integrity and unity," consisting of many elements that make up parts or have reached a stage where the integrity of means is noted.
The competitiveness of the tourist zone is the ability of the entire tourist zone to maintain its position in the market, the quality, and the timeframe. It is the ability to regularly increase or otherwise deliver products and services in exchange for providing readers with the needs of the regions, visiting other tourist areas, and meeting them more fully.
The four principles of tourist zone competitiveness, namely favorable conditions for sector development, are leading in the field of tourism, in various markets, the availability of a rapidly growing private sector, and a strong sales channel.
World Economic Forum (world economic forum), within the framework of which the annual Travel and Tourism Competitiveness Report (Travel and Tourism Competitiveness Report) announces the growth of the tourism sector and investment effects of the charm of the state's environment.
"Saturn" Index (travel and tourism competitiveness index - travel & tourism Competitiveness
The index (TTCI) will be evaluated based on. "Saturn" Index Organization for Economic Cooperation and Development (OECD - organization of economic cooperation and development) will be announced annually.
SaTuRa Index Structure
Favorable Conditions for Development | Travel and Tourism Policy and Enabling Conditions | Infrastructure | Natural and Cultural Resources |
Business environment | Recognition of travel and tourism as a strategic sector | Air transport | Natural resources |
Safety and security | International openness | Land and water transport | Cultural resources and business travel |
Health and hygiene | Price competitiveness | Tourism service infrastructure | |
Human resources and labor market | Environmental sustainability | | |
ICT adoption | | | |
First place goes to Spain, France and Germany, second and third place "Saturn" is the index according to the results, 45th 2015 from cis countries of the Russian federation, Kazakhstan and 85th
119th tajikistan takes place.
It is noteworthy that in 141 countries, there is no rating of the Republic of Uzbekistan. The main reason for this is, in our opinion, the establishment of cooperation with international organizations at a sufficient level, as well as the collection and processing of statistical data based on internationally recognized methodologies.
State | The role of 2015 | Place 2024 | 2024 points | Comment |
Russian Federation | 45 | 60 | 3.72 | Average growth, but there are problems in infrastructure and sustainable. |
Kazakhstan | 85 | 52 | 4.07 | Leading cis and central asia, health, and infrastructure improved. |
Tajikistan | 119 | 99 | 3.42 | Has been observed to improve, but low in points natural resources and security. |
The has a rating of 2024 (total status among 119), updated on the results as follows (global position, on a scale of 7 points):
This rating takes into account tourism infrastructure and policy, natural and cultural resources, and stability. You clearly have the other index (for example, other custom indicators within the tourism rating, or cis) if you have provided the additional details!
A low-cost approach to ensuring the required quality level of products, connected to one of the elements of the implemented production facilities, refers to the creation of a targeted system.
The following principles of approach to the quality management system of the enterprise require the use of:
a) Goal-directed - border indicates the accuracy of installation and management in management decisions.
b) is not complicated - covers all stages of the product life cycle, management, and all working personnel;
c) regularly - this system provides continuous improvement of the management process he intended to go to;
g) Objectivity - depending on the qualifications of the staff and the management of quality management, the real situation ensures that the shows are selected;
d) optimality - the effectiveness of the quality management system, and on this basis, the efficiency of the entire operation is ensured.
The enterprise (organization) quality management system is an important component of administrative systems, aimed at improving product quality to customers at the expense of the parties intended to meet the requirements of the entities.
Modern realities of developing fierce competition conditions require hardware management to adapt to the environment. In this regard, the opinions of specialists differed. Some categorically deny the importance of the organizational and economic method, while others propose the appointment of individuals responsible for each management function.
There are four types of organization and management in modern management that allow us to look at the process differently. This appeared in the twentieth century, quantitative, process approach, systematic, situational.
The management systematic approach initially represents the complex socio-economic, changing systems, internal procedures, and the integrity of the elements that comprise the sum of interactions learned as a whole.
The system provides an integrated approach that applies all components of the operated object. A one-sided approach negates and reverses the imbalance between the various elements of the system, and therefore not only helps to eliminate discrepancies in relation to the controlled object but also in self-regulation.
Complex socio-economic systems in the study of the essence of the process approach in the management of systems, basically, consist of the following:
- create management goals;
- set achievement goals at minimum cost increase to make
to have the greatest effect;
The main task of the validity of the systemic approach to increasing the effectiveness of the entire system is
The most important of system approach principles the following:
Marketing insights based on a systematic approach should be formed with the parameters of the earlier production of goods or services: what must be out of order, how much quality indicators, how much will it cost, who for what at the time, to be sold, to whom and at what price. The answer to this question will be provided at the same time. The competitor must comply with the product standards.
Process approach: management is considered as the process of, for example, planning, organization, motivation, management;
The basics of the Process approach
The process approach is based on several principles. | Main features |
His attention and consumer desire to improve product quality. Responsible for the economic results of all participants in the chain. The high level of employee motivation. | Management authority and responsibility to employees are simple. Decisions are made faster by reducing the number of management stages. The quality of the product or service is under serious control. |
A number of problems related to the practical application of the process approach:
The process approach to management leadership is introduced only at the official level;
do not correspond to the actual situation in the organization of the system;
the current approach to attempts at the informal level;
the necessity of regulating management processes does not know how or does not think about how to manage them;
managers are not ready for drastic changes, for example, the content of the company's revision;
in the optimization of process competence, motivation, determination is not
RADAR LOGIC
The reason for his influence on the use of modern management tools in the tourism business is well-known. Showing its effectiveness in developed European countries, one of the tools of modern management is RADAR technology. Checking the quality of the processes in the organization and evaluation of this technology is applied in
Radar technology in the English language, the naming of the result (Results), Approaches (Approaches), Deployment (Use-apply), Assessment (Evaluation), Review/Ref (revision / Improvement-correction) of the words of the letters come from home.
The specific aspect of radar technology, that is, in which assessment
(enterprise evaluation) or refusal to check the processes in the document directory, but not from will determine the results achieved.
To identify achievements after becoming an enterprise, to prioritize our own approach (policy, goals, and objectives).
the indicators will determine. Then, their tasks are pursued by enterprises.
Perform and determine the use of resources (application). Only then will all assessment indicators be identified.
Radar technology, in accordance with the first three letters of the term "RADAR," reflects the factors (Result-Results, Approaches-Approaches, Deployment-Use/application) that determine the factors
is included in the series. Determine which of these factors are divided into two groups:
1st group results
Group 2 Opportunities
1st group results (the RESULT). This group includes factors such as: a) the overall results achieved by the business (business result), b) the direct results achieved by consumers (custom result), c) those related to the overall societal outcome (society for the result), and d) the results achieved by their employees (result people).
2-Opportunities group (ENABLERS). Thus, Approaches (Approaches), Use/Apply (Deployment) factors are introduced. They follow divide you can:
a) Approach factors - Approach.
Management policy (directory management style) - Leadership
Directory strategy (the future plans, set tasks, issued
decisions are as) - Strategy is professional
- Directory working staff (staff selected policy and tasks on
will understand and they fit disabled having, internal spiritual environment) - People
- Partners and resources (goal reach for desired resources with
provide and partner with relationship capture
were put) - Partnerships and Resource
b) Use/application factors - Deployment.
- The company issued in the implementation of the decision is going to
Complete indicators, resources are used effectively processes -
Processes.
- creation of products and services during work performance - Products,
Service not.
The mechanisms of their formation and management services in the hotel business, quality and productivity were used in the practice of appropriate assessment in a number of decrees, resolutions, adopted state standards of the republic of uzbekistan and international standards, as well as by specialists and scientists.
“Tourism certification services center,” state unitary enterprise
the president of the republic of uzbekistan "the development of tourism of the republic of uzbekistan on the organization of the activities of the state committee of the republic of uzbekistan for the year" dated december 2, 2016 PP-2666-number configured according to the decision;
increase in certification of hotel and tourist-excursion services;
certification of tourism services, which have the necessary means and quality management system;
What is the standard?
The standard and must be approved by the competent authorities to establish standardization norms, rules, and define a normative document. All areas of human activity - technical sciences, industry, agriculture, manufacturing, services, construction, transport - are interconnected.
Referred to me by one?
Standardization in the field of tourism of the republic of uzbekistan developed by the state committee for tourism development under the "technical committee on standardization in the field of tourism." The secretariat of the technical committee "Tourism Certification Services Center," referred by the state unitary enterprise. based on the decree of the president of the republic of uzbekistan dated december 2, 2016 "on measures to ensure the rapid development of tourism in the republic of uzbekistan," the state committee of the republic of uzbekistan on standardization in the field of tourism development, after the organization of work on the development of new and existing standards, regularly carries out work to improve them.
Today, all enterprises and organizations in our country address the issue of quality management for a real profession. Thus, our leadership in international standards, government organizations in all sectors of the economy, through the introduction of great attention to the quality management system.
Today's standards in the field of tourism in the field of standardization are up to date on the state standard in the prescribed manner and have been developed by the technical committee 14. "Uzstandard" Agency is registered by
165 countries have now joined the international organization for standardization in geneva, switzerland, for the sale of its headquarters located in the city. One expert member from each state to the organizations it may be from jesus.
I. S. O. (eng - i. s. o. - International Organization for Standardization) - an international standardization organization. Its history dates back to 1906, the year the International Electrotechnical Commission (IEC) was established. From 1926 to 1942, they organized their networks, which oversaw the International Standardization Association (ISA). 25 delegates from the city of london participated in the discussion of issues related to improving industry standards in developed countries, and the organization received the name ISO unification (international organization for standardization). On February 23, 1947, the organization began its activities.
The working committee consists of the office of the head of jesus. The head office of the highest office of the council's composition includes the general assembly, the council, the executive office, the technical office of the council, technical committees, and the central secretariat.
At ISO president, vice president, secretary treasurer and home positions. General Assembly - Jesus' head is high, Jesus' meeting once in three years. At its session, the president is elected for a three-year term.
ISO is held once a year, and the board of the organization's activities, in particular, the structure of the international standard to be published in the technical departments of the council and members of the office, the appointment of the chairmen of the technical committees, and other issues will be considered.
ISO international non-governmental organization. Jesus is the official language of Russian, English, and French. The organization's annual ISO budget, taken from the edition, includes membership fees and benefits.
The ISO main committee must be members of the study on the standardization of technical and scientific information on the principle of constant competition - INFCO Product certification competition - SERTICO, assistance to developing countries on competition - DEVCO is.
The most important aspects of ISO are the quality of areas, information technology, international standards, working with other cooperative networks, the environment, and educational directions.
Currently, ISO is extensively developing tourism, hotels, financial services, insurance, economic and technical standardization, technical construction services, and training and education services.
ISO STACO of the board of seven, PLACE, CASCO, DEVCO, and remco.
General Assembly
ISO Council
Committee on Standardization Principles (STACO)
Technical Bureau (PLACO)
Committee on Conformity Assessment (CASCO)
Committee on Developing Country Matters (DEVCO)
Committee on Consumer Policy (COPOLCO)
Committee on Reference Materials (REMCO)
ISO is not considered a mandatory international standard, however, each state has the right not to be generally accepted or fully accepted. However, the adoption of this standard for their products to ensure their competitiveness in the international market will be mandatory.
The maximum content of the consumer and the issues of quality management, the combination of different approaches in order to eliminate the differences and requirements of the quality management system to international standards developed as an important part of the jesus 9000 quality system.
Quality system group 4 to set the default directory and they have the following minimum requirements:
- a product that carries out a full production cycle from product design to consumers and enterprises operating during the service period. In such cases, it is recommended to use the norms of ISO 9001;
- enterprise technical documentation on procurement of products by other enterprises. ISO 9002 standard is used in such cases
- only on compliance with the requirements of the final product testing laboratories and quality control centers. ISO recommends 9003 standard norms for them;
- services (personal, financial, legal, advisory, educational, etc.) - the provider directory. For such businesses, the ISO 9004 standard is recommended.
ISO 9001 The requirements of the standard include ISO 9002 and ISO 9003 I will cover the requirements of the standard, however, the requirements of the ISO 9003 standard require a different approach and will cover the requirements of the standard and provide in its place.
ISO 9000 and other international standards such as the credentials. Somehow, his terms to them, "draw," many countries have adopted it as the national one.
Why do you need to make them current now? Market conditions, what does it give? The question that drew attention to it.
The modern market, that is, a feature of free circulation of goods, took the name of the world market.
Play a decisive role in the selection of competitive goods. Six of the following can be considered the main criteria.
Quality. Consumers of goods under the same conditions undoubtedly place great importance on reliability, security, and preferably charm.
Price. The price of the goods, determined and dependent on the degree of infringement of payment of its class, is designed to
To convey the term. In many cases, these factors, the pricing, are even more important.
The operating cost of goods has an advantage, meaning cheap maintenance falls on the consumer's shoulders.
Convenience of service. Maintenance and repair of the product here, and the availability of network points that can
Believe. Ready to believe authority-attention from the market as a result of the formation of continuity work and no defects that are not found definition
Changes After Implementing a Quality Management System
in Compliance with International Standards
Increase in company reputation;
Improved interdepartmental cooperation;
Use of certification for marketing purposes;
Expansion of customer relations;
Increase in product competitiveness;
Reduction in the number of defects;
Improvement in production efficiency;
Expansion of export opportunities;
Selection of highly effective employees.