EFFECTIVE CLASS COMPLETION POLICY

Effective Class Completion Policy is designed to ensure the smooth and uninterrupted learning. Here are some key goals and considerations for implementing such policy:

GOAL :

• Emphasize punctuality for teachers and students.
• Boost class attendance and engagement.
• Ensure learning continuity.
• Minimize disruptions to meet student needs.
• Guaranteed assured income for tutors- “Teach more, Earn more”

STUDENTS PACKAGES AND VALIDITY:

BASED ON PACKAGE VALIDITY:

• Students purchasing (30/66/150) classes are expected to complete 8 classes per month.
• Course durations are (4/9/20) months respectively.
• Each course includes a pause allowance with a maximum pause duration of 15 days per pause.
• Pause allowance varies by package:

- Accelerator: 1 pause

- Achiever: 2 pauses

- Champion: 4 pauses

• The company encourages timely and active participation in our courses to maximize the learning experience. As part of this commitment, we kindly remind our valued teachers that any unused class credits should be utilized within the allowed course duration specified for each package.

Rescheduling of Classes:

• All cancelled classes will be promptly displayed on the teacher dashboard.
• Teachers are required to reschedule and complete any cancelled class within 30 days of the original cancellation date.
• Teachers can use their cancellation credits (4% of the total completed classes of the previous month ) to reschedule a class within the next 30 days. Failure to complete the class in next 30 days will lead to a deduction of Rs 150.
• INR 500 will be deducted if a teacher cancels the class without the availability of cancellation credits. If a teacher successfully reschedules and completes a class within the 30-day window, this will be reduced to INR 150.
• Link to the doc:

CHANGES FOR TEACHERS-

CANCELLATION CREDIT ALLOCATION

https://docs.google.com/document/d/1tWJZF_KsS_HDylcQWnjxQBUUM2Dxuw7Mg6HSU4mCOh4/edit?usp=sharing

• Rescheduled classes cannot replace existing or the last scheduled class. Dedicated time slots separate from existing schedules are required for rescheduled classes.
• This ensures all students receive their full course quota and prevents potential scheduling conflicts.

IMPORTANT NOTE:

LONG LEAVE POLICY:

We are coming up with the revised long leave policy. TL and RM's to handle until when the revised long leave policy is launched.

EDGE CASES:

For any rescheduled class (in lieu of lost class due to availability of cancellation credits), if the class:

• is cancelled by the student - Teacher will have to reschedule again or face penalty.
• is accepted by the student and not joined - No deduction for teacher.

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CANCELLATION CREDITS

Allowance:

• Cancellation Credits equivalent to 4% of the total completed classes of the previous month . Teacher is supposed to reschedule and complete the cancelled class in the next 30 days of time period. In case, if the class has not been rescheduled and not been completed successfully in the next 30 days then there will be a deduction of 150 INR.
• To be utilized within one month.

Deduction in Remuneration:

• For Non US: 500 after credit exhaustion ( 70% DEDUCTION IN REMUNERATION RETRIEVAL FOR SUCCESSFUL RESCHEDULING).
• For US: 1.5x of base policy; for credit allocation and deduction, everything is the same.
• For OTM: Credit consumption applicable. Reschedule not applicable.

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LEAVE CREDITS

DEMO LEAVES

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Demo credit goes unutilized and hence 5 credit is more than sufficient, this will even help in planning the better supply.

Allowance:

• Leave Credits: 5 credit per month.
• This needs to be utilized within the month, and there will be no carry forward.

Deduction in remuneration:

• 500 after credit exhaustion.
• For US: Deduction is 1.5x of non US.

Benefit:

• Planned Hrs./ Completed Hrs. remains the same.

REASONING

• Cancellation Policy ensures punctual attendance.
• Decreased student dropouts due to teacher delays enhance customer satisfaction.
• More class opportunities for teachers.
• Active rescheduling minimizes student churn and lowers penalties.
• Implementation creates a standardized system.
• Overall decrease in refunds.
• No-show tolerance boosts class completion, leading to higher conversions/renewals.

IMPACT

• Effective and on time utilization of credits by the parents.
• Controlled pauses allows teachers more opportunities for a better learning experience.
• Time Bound course duration ensures timely completion with assigned teachers.
• Benefits on both sides:

- Punctual teacher arrivals enhance customer experience.

- Structured Student Cancellation Policy leads to more classes and fewer pauses.

STEP UP DEDUCTION FOR LATE JOIN:

PHILOSOPHY OF CHANGES IN GUIDELINES FOR TEACHERS

• As a trend, it is noticed that 62% of teachers are already joining early. Only 25% joining in

0-5th minute (which includes rollover classes).

• For Demo Class with No Continuous class, the trend is 56.63% Joined early and 31.14% Joined in between 0-5 mins.
• We lose out 28% of students due to teacher late show in the class.
• Parents have reported that in most of the cases teacher joining is between ( 0-5 ) minutes, which results in drop in students interest.
• Therefore, step up deduction in remuneration will be there depending on the time.

DEMO LATE JOIN

(0-5 MINUTES)

Deduction in remuneration (NON-US):

For every delayed minute, you will lose 5 INR, Allowance: 0.

Step Up Deduction:

Deduction in remuneration (US):

Deduction Amount: 1.5x of base policy; for credit allocation and deduction, everything is the same.

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PAID LATE JOIN

(0-5 MINUTES)

Deduction in remuneration (NON-US):

For every delayed minute, you will lose 10 INR, Allowance: 0.

Step Up Deduction:

Deduction in remuneration (US/OTM/US-OTM):

Deduction Amount: 1.5x of base policy; for credit allocation and deduction, everything is the same.

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1. Add class, instant joining link and any other case where teacher is joined manually on an urgent basis should be exempted.

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2. Consecutive Classes should not be considered for deduction in remuneration until 5 mins, applicable for all paid / demo classes.

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3. If the teacher has consecutive demo classes and extends the first demo, in that case, there will be no penalty on the teacher if teacher doesn’t join another demo and the teacher will be eligible for double pay.

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STATISTICS Paid CLASS

• Only 44% of teachers are joining early.
• 48% joining in 0-5th minute

(which includes rollover classes)

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IMPACT

Positive Impact on Demo Experience:

• We can be 60% confident that teachers joining within 0-5 mins will be reduced to 10% improving demo completion rate and reducing the cases where the student joined early and left the class.
• 37% classes will be impacted by the new structure creating a positive experience

(counting rollover classes this % will be much lower)

• All the teachers who join on time will remain unaffected.

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Comments: Penalty for US would be 1.5x of the current base policy.

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CHURN/REFUND POLICY

Reference table for Churn/Refund Cases::

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Churn/ Refund Policy

1. Installment Churn: In case of zero paid credits left, but instalment pending, the deduction of 250 INR will be applicable.

2. Paid Churn/ Refund (post 30 days): In case of any paid credits left, the deduction of 500 INR will be applicable.

3. Refund/Churn (within 30 days): In case if the student churns or asks for refund within 30 days of the first class completion date, the deduction of 2000 INR will be applicable.

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CHURN/Refund Policy

Churn: If the student becomes inactive or stops taking class for 30 days , then that case will be considered as a Churn case. If the student is on pause (Exams, Holidays, etc.) then it will not be considered as a Churn case.

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Note: Churn/Refund Policy is applicable only if at least two classes have been completed for a particular student by the teacher.

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INSTALLMENT/UPGRADE INCENTIVES FOR TEACHERS

Teachers will be provided an incentive of INR 250 per installment/upgrade paid through teacher's payment link. More details to follow.

Instalment/Upgrade incentives is 1.5x of the base policy for US.

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Note:

The payment links will be visible on the teachers dashboard.

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We are coming up with some exciting new opportunities for the tutors –To be launched by April 2024.

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• Top 10% tutors who will qualify certain parameters will be among the list of “Elite Educators”.
• Selection of tutors will be based on certain parameters such as Perfect Class, Students Lifetime Association, Customer Feedbacks, Students learning Outcome on classes etc.
• Eligible educators will be added to a Better Pay TIER.

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ELITE EDUCATORS