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Ibento • Events & Tickets Store

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Buying tickets for the Warriors with Ibento

Third party Google Assistant App

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Ibento

Buying tickets workflow

This deck presents a workflow for buying tickets with Ibento (a third-party service integrated with the Google Assistant)

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This example flow shows unique details for:

— Helping users narrow on a complex selection

— How to prepare for all types of user responses

— Simple account creation after purchase

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NOTE

To experience this workflow with TTS audio, please install the following chrome extension: speak in slides

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<Hi, how can I help?>

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< Sure. Let’s get Ibento. >

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<< Ibento here. What event are you interested in? >>

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<<"OK The Golden State Warriors have a few home games coming up. The next one is against the Jazz on April 14th. Which one do you want tickets for?">>

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Spoken response (TTS)

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OK. The Golden State Warriors have a few home games coming up. The next one is against the Jazz on April 14th. Which one do you want tickets for?

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TIP: A typical user might answer with "The one versus the Jazz." Be prepared to accept “the Jazz” as a reference to the game of April 14. The key here is to be ready with all types of grammars that could match each one of these options.

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<< You got it. How many tickets? >>

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<< Alright! Here's the best open spot for 2 people sitting together. >>

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<< Would you like to get these? >>

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<< Here’s your order summary. The total is $150. Are you ready to place the order? >>

Place order

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Text from the API template:

Here’s your order summary. The total is $150. Are you ready to place the order?

Place order

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Place order

TIP: In this example the user taps the chip. If the user is speaking, they might say "Place the order," or “Yep.”

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Place order

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Place order

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Place order

TIP: Google handles purchase authorization based on the user's settings (if needed, our risk assessment could kick off an additional step like a CVV request).

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Place order

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< >

Place order

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<< You’re all set. We’ll send your tickets in an email. >>

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<< To get you tickets faster next time, I can sign you up as an Ibento member. Want to do that? >>

TIP: This receipt card serves as a condensed record of the recently placed order.

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Create account

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Create account

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Create account

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Create account

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Create account

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<<Alright, you're in! Talk to you again soon.>>

Create account

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