Sensory Friendly Guide
for the Potiker Theatre
To help make going to see a show at La Jolla Playhouse a more accessible, simple, and direct process for any and all patrons, especially those with sensory friendly needs.
The Purpose
of this Guide
The theatre is named the Sheila and Hughes Potiker Theatre. The address is 2910 La Jolla Village Dr, La Jolla, CA 92093.
Theatre
I can currently park at the new Theatre District Parking Structure, located at 9135 S Scholars Drive, La Jolla, CA 92093. It is convenient underground parking.
Parking
As I drive up, the attendant will point me to the best area to park. If I have a Disabled Person (DP) Placard or license plate, parking is free for me. There are accessible parking spots available.
Parking
After I park, if I am a subscriber, I will scan the QR code or click the link in my pre show email and follow the steps to activate my free parking session. I will then look for the door to the elevator lobby. It will be located by a payment kiosk in the “South” section and directly across from the “G” pillar. Once in the elevator, I will press *1 for ground level.
Subscriber Parking
If I am a single ticket buyer, I will pay for parking. Parking costs $2.25 per hour (with a maximum of $9), and I will need to enter in my license plate. I can find a pay station next to the elevator lobby door, which is located in the “South” section and directly across from the “G” pillar. Once in the elevator, I will press *1 for ground level.
Single Ticket Buyer Parking
Once I exit the elevator, I can walk to the theatre by following the signage to the Playhouse. The Playhouse is located directly across the street. The walk is 0.1 miles on level ground and will take 1-2 minutes.
Walking to
the Theatre
Once I have followed the signs, the�theatre I am walking to is named the �Potiker Theatre.
Potiker Theatre
To Potiker Theatre Box Office
Before I go into the theatre, I have to get tickets for the show. I will go to a place called the box office to get tickets. Every person must have a ticket to get into the theatre. �The box office will be open an hour before �the show begins.
The Box Office
To Potiker Theatre Box Office
The box office has a window with a person on the other side. I will tell the person my name and the show I am attending. The person behind the window will give me my ticket(s) for the show.
Box Office Window
After I pick up my ticket(s), I will enter the lobby of the theatre. There may be a crowd of people in the lobby.
Theatre Lobby
I can purchase snacks and/or drinks at James’ Place, including delicious chocolate chip cookies! James’ Place is also a full service restaurant, see the menu here.
Concessions
The theatre usher is a friendly helper. I can ask these people for help and they will help me find my seat.
Theatre Usher
The theatre usher will take my ticket and scan it with a machine that beeps and flashes red. After the usher scans my ticket and hands me the ticket stub, I can go into the theatre.
Ticket Scanner
After I have my ticket scanned, I will be given a program of the show. I can take this if I want, or I can give it back to the usher. The program includes the cast list, bios and other information about the show.
My Program
I can enter the theatre from either the right or left side of the lobby.
Enter the Theatre
I can reach the second floor (and wheelchair access) by using the Elevator to access the seats above. I will walk straight out the double doors outside of the bathrooms and find the elevator to the right.
Elevator Access
Every seat in the theatre has a letter and number on the seat. Every ticket also has a letter and a number. I will match the ticket to the seat - an usher will help me find my seat. My seat is where I will sit for the show.
My Seat
I can go to the bathroom any time I need. �The toilet will automatically flush when I stand up.
Bathroom
My show may have a 15 to 20 minute intermission. Not all shows have an intermission. This is not the end of the show, it is just a break. I can use the bathroom, get a snack, or stay in my seat. Many people will also be out of their seats. The lobby may be crowded. The bathrooms and concession stand may have a line. When the usher rings a bell, it is time for me to go back into the theatre.
Intermission
If I need to leave the theatre while the show is still happening for a break, I can. I will leave quietly if possible and will walk out of my row in whichever direction is closest to the exit. I will exit through the same doors I entered in. Then, I can walk around the lobby, go outside, or visit the quiet area until I am ready to re-enter the theatre.
Need a break?
If I need some quiet space or need to leave the theatre for a break, I can go to the quiet lobby. I can sit in a chair. I can play with an activity. I can walk around the lobby. I can step outside. There is also a lounge area upstairs.
Quiet Lobby and Activity Area
The show ends when the performers bow. If I like the show, I can clap when the show ends. Other people will clap. I can cover my ears if the clapping noise is too loud. People clap only for a short time. When the clapping is over, everyone will exit the theatre.
Clapping and End-of-Show
We look forward to welcoming �you to the Theatre!
*The cast/creatives/crew of The Outsiders along with La Jolla Playhouse staff
For full accessibility information, visit:�https://lajollaplayhouse.org/plan-your-visit/accessibility/
*The cast/creatives/crew of The Outsiders along with La Jolla Playhouse staff