Precision Apex* Product Launch
MBA Consultants:
Brette Petersen, Cami Swan, Kayla Goldberg, Olivia Kamisher, Peter Smith
Precision Product Launch
Introducing Our Team
We are consultants from the University of Utah MBA Program, working with Precision
Brette Petersen
Product Marketing
Camille Swan
Product Marketing
Kayla Goldberg
Sustainability Programming
Olivia Kamisher
Marketing Research
Peter Smith
Product Management
Introductions
2
2
Precision Product Launch
Agenda
Product Recap
Recommendation Overview
Marketplace Perceptions
Competitive Analysis
Positioning & Value Proposition
Go to Market Strategy
Project Review
Next Steps
Agenda
3
3
Feeling of financial security
Complete needed purchase
Greater Precision loyalty
Outcomes
Lack of purchase freedom�No cash from Precision
[Some customers don’t qualify]
Customer Pain Points
[Apex provides fast cash]
[Apex provides flexibility]
[Cash is convenient]
Resolutions
2
3
1
What is Precision Apex?
Target Customer: Existing Precision customers [who meet qualifications], [at the end of Precision product lifecycle]
Precision Product Launch
The Product
Product Recap
4
Recommendation Overview
Recommendation Overview
Our team was tasked with building a go-to-market strategy for the Precision Apex product that would meet short term adoption goals and generate long term competitive advantage.
5
Competitive Analysis
Positioning & Value Proposition
Go to Market Strategy & Tactics
Deliverables
2 Customer Segments
Short Term - Achieve take rate
Long term - Increase customer base
Recommendations
5
Precision Product Launch
Perceptions in
the Marketplace
6
Marketplace Perceptions
Crowdsourcing
Payday Loan
Borrowing from Family / Friends
Refinancing
Personal Loans
Pawning
Credit
1 - Difficult
5 - Easy
5 - Safe
1 - Risky
Perceptual Map
7
Takeaway: Consumers group substitutes and indirect competition in the middle: neither easy nor safe
7
Dunder Mifflin
44%
Stark Industry
32%
Initech
14%
Precision
9%
Monster’s Inc.
2%
Bob’s Burgers
1%
Paddy’s Pub
1%
Precision has low brand awareness compared to direct competitors. Logo is more recognizable than brand name.
Brand Awareness
Takeaway: Precision brand recognition is low in general market; Initech is a direct competitor at 14%
8
Marketplace Perceptions
While customers would rather use other methods than a payday loan to fund an emergency, they have applied for loans in the past
Emergency Expenses
Credit Card
Out of Pocket
Friends & Family
Personal or Payday Loan
42%
38%
12%
3%
How would you pay for an emergency expense?
21%
89%
Have applied for a payday loan in the past
Up to 89% are extremely unlikely to apply for a payday loan in the future
Takeaway: No one wants to take out a personal or payday loan, but it’s a last resort that some have to turn to
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Respondents with fair or lower credit are concerned about money, but are confused and scared about [product category]
Refinance Perceptions
Takeaway: Low financial literacy leads to confusion and negative perceptions around [product category]
62%
of consumers did not know they could [use product category]
Monthly
how often respondents say they worry about paying for what they need
trouble
interest rate
hassle
paperwork
mortgage
delinquency
10
Marketplace Perceptions
Takeaway: Precision is not heavily recommended by local merchants and most customers self-educate
“ We’ve had a lot better feedback with Dunder Mifflin. I mean, Precision is really good people - Precision has been around for a long time - people like Precision. But you know, saving money is a big thing. If you can save $100 over a year, people like to save $100. ”
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Precision Product Launch
Competitive
Analysis
12
Competitive Analysis
Takeaway: Large number of customer alternatives represent a large competitive threat
Competition includes any product that might provide target customer with emergency funding
We grouped competition into three categories
Low direct competition, but high competitive threat in other areas
Competition
Same market, different product
[Indirect redacted]
[Indirect redacted]
[Indirect redacted]
[Indirect redacted]
[Indirect redacted]
Indirect Competition
Same market, same product
Dunder Mifflin
Stark Industry
Initech
Paddy’s Pub
Bob’s Burgers
Direct Competition
Different market, different product
[substitute redacted]
[substitute redacted]
[substitute redacted]
[substitute redacted]
Substitutes & Replacements
13
Multiple Product Options
Ease of [adoption]
Education and Resources for Customers
Lower [prices]
Marketing: SEO, Paid Search, Social, Blogs
Strengths
Weaknesses
Excessive Fees
Exorbitant [service fees]
Restricted Use of [product offering]
Limited Availability in Some States
Takeaway: Focusing on the strengths of our competitors, we clearly identify areas where Precision can improve
Competitive Analysis
Top Competitors
Products: [products redacted]
[benefit redacted]
[benefit redacted]
[benefit redacted]
Differentiation: Good brand recognition, [differentiation redacted], [differentiation redacted]
Products: [substitute redacted]
[benefit redacted]
[benefit redacted]
[benefit redacted]
Differentiation: [frequently used with ease], good information on websites, lower [pricing structure], [differentiation redacted], [differentiation redacted]
Products: [products redacted]
[benefit redacted]
[benefit redacted]
[benefit redacted]
Has dedicated website for each product/brand
Differentiation: Good information on websites, very visible through PCP and blog partnerships
15
Competitive Analysis
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Takeaway: Education of both customers and merchants will be an important tool in driving adoption
Precision Product Launch
Educating Customers
Education will be crucial for this new product.
Saturated Market
Unique Product with Few Rivals
Poor Financial Literacy
Negative Stereotype for “[product category]”
Precision Product Launch
Positioning and
Value Proposition
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Precision Apex product’s advantage is achieved through accessibility to their target customer: Precision’s existing customers.
Positioning and Value Propositions
Target Customers
Overdue Bills
Car Repair
Medical Expenses
Veterinary Services
31%
30%
18%
9%
Home Goods
Travel
3%
2%
Large Life Events
2%
To get a better understanding of the needs of the general market and those who might consider a [similar product], we asked them what they would spend the hypothetical funds on. They responded…
Takeaway: How well can we know the Precision Apex customer? Our research provides insight.
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Positioning and Value Propositions
Crowdsourcing
Payday Loan
Borrowing from Family / Friends
Refinancing
Personal Loans
Pawning
Credit
1 - Difficult
5 - Easy
5 - Safe
1 - Risky
Perceptual Map
19
Takeaway: There is a clear market gap in the safe and easy category. We believe this product can fill one axis
Precision Apex
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Takeaway: The Emergency customer segment focuses on the benefits of speed and ease
The “Emergency Customer”
Value Proposition
“For existing Precision customers with limited financing options, who need immediate extra money for emergency bills, Precision Apex provides [benefit redacted] and acts as a fast alternative to [competitor redacted]. Customers receive the money they need with a single click.”
21% [used similar product] when they needed it
Language should focus on “fast” and “easy”
Benefits
Will be competing with [competitor redacted]
Competition
[Similar Product]
The “Long Term Debt Customer”
Value Proposition
31% of consumers will use money to pay overdue bills
Overdue Bills
Language should focus on “trust” and [benefit redacted]
Benefits
Will be competing with [competitor redacted]
Competition
Takeaway: The Long Term Debt customer will accept Precision Apex when they’re ready - no rush!
Positioning and Value Propositions
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“For Precision customers who may have income constraints and long term overdue expenses, Precision Apex is a trusted solution for giving them the flexibility they need to manage their finances. Precision Apex is an alternative to [competitor redacted] that [benefit redacted] and customers receive funds when they’re ready.”
Precision Product Launch
Go to Market
Strategy
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Go to Market Strategy
Total Number of Offered and Accepted [Precision Apex product] (Volume) | |||||||
Take Rate | Total Customers Eligible | ||||||
| 57,000 | 67,000 | 77,000 | 87,000 | 97,000 | 107,000 | |
10% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
15% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
20% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
25% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
30% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
35% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
40% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
45% | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | [redacted] | |
Loan Market Value: Sensitivity Analysis
$ [redacted]
$ [redacted]
$ [redacted]
This new product has the potential to provide adaptability to a changing market and increase customer retention and satisfaction
Loan Origination Volume
Takeaway: Precision Apex represents a $XXM market value from initial data estimates
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Go to Market Strategy
Customers eligible for Precision Apex have successful history with Precision, [in good standing], on path for [end of lifecycle for original Precision product]
Customers less likely to [turnover]
Expect [higher pool of customers reaching the end of original product life cycle]
Precision Apex has higher potential for increased revenue
Profitability
Takeaway: Customer mix for Precision Apex is possibly more profitable than traditional Precision products
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Go to Market Strategy
One click confirmation
No additional customer input required
Full service agent set up
Action
Email / text push-notification
Tell non-qualified customers how to qualify
Educate merchants on Apex as value add
Reach
Schedule call with sales representative
Create website landing page for education
Easy comparison with other [product] options
“Apply Now” with discount / cash offers
Engagement
Objective:
Achieve target take rate (xx%)
Strategy:
Drive awareness
Increase knowledge
Enable sales team
Communicate value propositions
Short Term
Strategy
Transparency of [product] details
Develop [additional value/benefit]
Provide personalized plan to reach goals
Nurture
Takeaway: Reaching and educating customers will be true measure of product success
25
Phase One
Phase Two
Email and Customer Service Sign Up
Sign Up Directly Through App
Help Customer Qualify with Checklist
Qualifier API and ML Model
01
03
02
04
Phase Three
Phase Four
Go to Market Strategy
Precision Apex Product Launch
Minimum Viable Product
Takeaway: These phases cover the necessary steps to launch a minimally viable product
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“Don’t waste time waiting for approval. Get the funds you need today with Precision Apex.”�
“Skip the application process with Precision Apex- one click and you’re done.”
Emergency Customer
Long Term Debt Customer
“Avoid [competitor] fees and get the funding you need from a source you trust. Choose Precision Apex.”�
“Make your finances work for you. Precision Apex can [benefit you] and your financial health.”
Takeaway: We propose two campaign ideas for GTM messaging to maximize customer acquisition
Messaging: Quick and Easy
Messaging: Safe and [benefit]
Long Term
Strategy
Go to Market Strategy
1
Self-Research
2
Visit Merchant
3
[Convert to Precision]
4
[End of Product Lifecycle]
5
[Convert to Precision Apex]
Objective: Increase total Precision sales
Increase customer base
Decrease qualifiers for more qualified applicants
Improve merchant relationships
Drive brand recognition
Takeaway: To create sustainable advantage, Precision needs to grow customer base or decrease qualifiers
Strategy:
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Project Review
Project Review
Let’s recap our deliverables, process, results, and recommendations.
Competitive Analysis
Positioning and
Value Proposition
Go to Market
Strategy and Tactics
Deliverables
Top 3 Competitors
Safe and Easy for “Emergency” and “Long Term Debt” customers
Education and Engagement
Results
Indirect and Substitutes
Misconceptions and
Negative Connotations
Sustain Competitive
Advantage of Consumer Base
Additional Insights
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Understand customer correlation between interest rates and payback period
Increase education and understanding around take rate
Launch large scale merchant insights project via consulting
Build relationship with [partner redacted] for [adding benefit capabilities]
Next Steps
Recommendations made from general market data
Merchant sampling based on local test group
Incorporate survey adaptations
Assumptions:
Thank you.
University of Utah Consultants:
Brette Petersen, Cami Swan, Kayla Goldberg, Olivia Kamisher, Peter Smith