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Precision Apex* Product Launch

MBA Consultants:

Brette Petersen, Cami Swan, Kayla Goldberg, Olivia Kamisher, Peter Smith

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Precision Product Launch

Introducing Our Team

We are consultants from the University of Utah MBA Program, working with Precision

Brette Petersen

Product Marketing

Camille Swan

Product Marketing

Kayla Goldberg

Sustainability Programming

Olivia Kamisher

Marketing Research

Peter Smith

Product Management

Introductions

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Precision Product Launch

Agenda

Product Recap

Recommendation Overview

Marketplace Perceptions

Competitive Analysis

Positioning & Value Proposition

Go to Market Strategy

Project Review

Next Steps

Agenda

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Feeling of financial security

Complete needed purchase

Greater Precision loyalty

Outcomes

Lack of purchase freedom�No cash from Precision

[Some customers don’t qualify]

Customer Pain Points

[Apex provides fast cash]

[Apex provides flexibility]

[Cash is convenient]

Resolutions

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What is Precision Apex?

Target Customer: Existing Precision customers [who meet qualifications], [at the end of Precision product lifecycle]

Precision Product Launch

The Product

Product Recap

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Recommendation Overview

Recommendation Overview

Our team was tasked with building a go-to-market strategy for the Precision Apex product that would meet short term adoption goals and generate long term competitive advantage.

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Competitive Analysis

Positioning & Value Proposition

Go to Market Strategy & Tactics

Deliverables

2 Customer Segments

Short Term - Achieve take rate

Long term - Increase customer base

Recommendations

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Precision Product Launch

Perceptions in

the Marketplace

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Marketplace Perceptions

Crowdsourcing

Payday Loan

Borrowing from Family / Friends

Refinancing

Personal Loans

Pawning

Credit

1 - Difficult

5 - Easy

5 - Safe

1 - Risky

Perceptual Map

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Takeaway: Consumers group substitutes and indirect competition in the middle: neither easy nor safe

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Dunder Mifflin

44%

Stark Industry

32%

Initech

14%

Precision

9%

Monster’s Inc.

2%

Bob’s Burgers

1%

Paddy’s Pub

1%

Precision has low brand awareness compared to direct competitors. Logo is more recognizable than brand name.

Brand Awareness

Takeaway: Precision brand recognition is low in general market; Initech is a direct competitor at 14%

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Marketplace Perceptions

While customers would rather use other methods than a payday loan to fund an emergency, they have applied for loans in the past

Emergency Expenses

Credit Card

Out of Pocket

Friends & Family

Personal or Payday Loan

42%

38%

12%

3%

How would you pay for an emergency expense?

21%

89%

Have applied for a payday loan in the past

Up to 89% are extremely unlikely to apply for a payday loan in the future

Takeaway: No one wants to take out a personal or payday loan, but it’s a last resort that some have to turn to

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Respondents with fair or lower credit are concerned about money, but are confused and scared about [product category]

Refinance Perceptions

Takeaway: Low financial literacy leads to confusion and negative perceptions around [product category]

62%

of consumers did not know they could [use product category]

Monthly

how often respondents say they worry about paying for what they need

trouble

interest rate

hassle

paperwork

mortgage

delinquency

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Marketplace Perceptions

Takeaway: Precision is not heavily recommended by local merchants and most customers self-educate

We’ve had a lot better feedback with Dunder Mifflin. I mean, Precision is really good people - Precision has been around for a long time - people like Precision. But you know, saving money is a big thing. If you can save $100 over a year, people like to save $100.

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Precision Product Launch

Competitive

Analysis

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Competitive Analysis

Takeaway: Large number of customer alternatives represent a large competitive threat

Competition includes any product that might provide target customer with emergency funding

We grouped competition into three categories

Low direct competition, but high competitive threat in other areas

Competition

Same market, different product

[Indirect redacted]

[Indirect redacted]

[Indirect redacted]

[Indirect redacted]

[Indirect redacted]

Indirect Competition

Same market, same product

Dunder Mifflin

Stark Industry

Initech

Paddy’s Pub

Bob’s Burgers

Direct Competition

Different market, different product

[substitute redacted]

[substitute redacted]

[substitute redacted]

[substitute redacted]

Substitutes & Replacements

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Multiple Product Options

Ease of [adoption]

Education and Resources for Customers

Lower [prices]

Marketing: SEO, Paid Search, Social, Blogs

Strengths

Weaknesses

Excessive Fees

Exorbitant [service fees]

Restricted Use of [product offering]

Limited Availability in Some States

Takeaway: Focusing on the strengths of our competitors, we clearly identify areas where Precision can improve

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Competitive Analysis

Top Competitors

Products: [products redacted]

[benefit redacted]

[benefit redacted]

[benefit redacted]

Differentiation: Good brand recognition, [differentiation redacted], [differentiation redacted]

Products: [substitute redacted]

[benefit redacted]

[benefit redacted]

[benefit redacted]

Differentiation: [frequently used with ease], good information on websites, lower [pricing structure], [differentiation redacted], [differentiation redacted]

Products: [products redacted]

[benefit redacted]

[benefit redacted]

[benefit redacted]

Has dedicated website for each product/brand

Differentiation: Good information on websites, very visible through PCP and blog partnerships

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Competitive Analysis

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Takeaway: Education of both customers and merchants will be an important tool in driving adoption

Precision Product Launch

Educating Customers

Education will be crucial for this new product.

Saturated Market

Unique Product with Few Rivals

Poor Financial Literacy

Negative Stereotype for “[product category]

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Precision Product Launch

Positioning and

Value Proposition

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Precision Apex product’s advantage is achieved through accessibility to their target customer: Precision’s existing customers.

Positioning and Value Propositions

Target Customers

Overdue Bills

Car Repair

Medical Expenses

Veterinary Services

31%

30%

18%

9%

Home Goods

Travel

3%

2%

Large Life Events

2%

To get a better understanding of the needs of the general market and those who might consider a [similar product], we asked them what they would spend the hypothetical funds on. They responded…

Takeaway: How well can we know the Precision Apex customer? Our research provides insight.

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Positioning and Value Propositions

Crowdsourcing

Payday Loan

Borrowing from Family / Friends

Refinancing

Personal Loans

Pawning

Credit

1 - Difficult

5 - Easy

5 - Safe

1 - Risky

Perceptual Map

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Takeaway: There is a clear market gap in the safe and easy category. We believe this product can fill one axis

Precision Apex

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Takeaway: The Emergency customer segment focuses on the benefits of speed and ease

The “Emergency Customer”

Value Proposition

“For existing Precision customers with limited financing options, who need immediate extra money for emergency bills, Precision Apex provides [benefit redacted] and acts as a fast alternative to [competitor redacted]. Customers receive the money they need with a single click.”

21% [used similar product] when they needed it

Language should focus on “fast” and “easy”

Benefits

Will be competing with [competitor redacted]

Competition

[Similar Product]

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The “Long Term Debt Customer”

Value Proposition

31% of consumers will use money to pay overdue bills

Overdue Bills

Language should focus on “trust” and [benefit redacted]

Benefits

Will be competing with [competitor redacted]

Competition

Takeaway: The Long Term Debt customer will accept Precision Apex when they’re ready - no rush!

Positioning and Value Propositions

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“For Precision customers who may have income constraints and long term overdue expenses, Precision Apex is a trusted solution for giving them the flexibility they need to manage their finances. Precision Apex is an alternative to [competitor redacted] that [benefit redacted] and customers receive funds when they’re ready.”

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Precision Product Launch

Go to Market

Strategy

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Go to Market Strategy

Total Number of Offered and Accepted [Precision Apex product] (Volume)

Take Rate

Total Customers Eligible

57,000

67,000

77,000

87,000

97,000

107,000

10%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

15%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

20%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

25%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

30%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

35%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

40%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

45%

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

Loan Market Value: Sensitivity Analysis

$ [redacted]

$ [redacted]

$ [redacted]

This new product has the potential to provide adaptability to a changing market and increase customer retention and satisfaction

Loan Origination Volume

Takeaway: Precision Apex represents a $XXM market value from initial data estimates

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Go to Market Strategy

Customers eligible for Precision Apex have successful history with Precision, [in good standing], on path for [end of lifecycle for original Precision product]

Customers less likely to [turnover]

Expect [higher pool of customers reaching the end of original product life cycle]

Precision Apex has higher potential for increased revenue

Profitability

Takeaway: Customer mix for Precision Apex is possibly more profitable than traditional Precision products

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Go to Market Strategy

One click confirmation

No additional customer input required

Full service agent set up

Action

Email / text push-notification

Tell non-qualified customers how to qualify

Educate merchants on Apex as value add

Reach

Schedule call with sales representative

Create website landing page for education

Easy comparison with other [product] options

“Apply Now” with discount / cash offers

Engagement

Objective:

Achieve target take rate (xx%)

Strategy:

Drive awareness

Increase knowledge

Enable sales team

Communicate value propositions

Short Term

Strategy

Transparency of [product] details

Develop [additional value/benefit]

Provide personalized plan to reach goals

Nurture

Takeaway: Reaching and educating customers will be true measure of product success

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Phase One

Phase Two

Email and Customer Service Sign Up

Sign Up Directly Through App

Help Customer Qualify with Checklist

Qualifier API and ML Model

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03

02

04

Phase Three

Phase Four

Go to Market Strategy

Precision Apex Product Launch

Minimum Viable Product

Takeaway: These phases cover the necessary steps to launch a minimally viable product

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“Don’t waste time waiting for approval. Get the funds you need today with Precision Apex.”�

“Skip the application process with Precision Apex- one click and you’re done.”

Emergency Customer

Long Term Debt Customer

“Avoid [competitor] fees and get the funding you need from a source you trust. Choose Precision Apex.”�

“Make your finances work for you. Precision Apex can [benefit you] and your financial health.”

Takeaway: We propose two campaign ideas for GTM messaging to maximize customer acquisition

Messaging: Quick and Easy

Messaging: Safe and [benefit]

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Long Term

Strategy

Go to Market Strategy

1

Self-Research

2

Visit Merchant

3

[Convert to Precision]

4

[End of Product Lifecycle]

5

[Convert to Precision Apex]

Objective: Increase total Precision sales

Increase customer base

Decrease qualifiers for more qualified applicants

Improve merchant relationships

Drive brand recognition

Takeaway: To create sustainable advantage, Precision needs to grow customer base or decrease qualifiers

Strategy:

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Project Review

Project Review

Let’s recap our deliverables, process, results, and recommendations.

Competitive Analysis

Positioning and

Value Proposition

Go to Market

Strategy and Tactics

Deliverables

Top 3 Competitors

Safe and Easy for “Emergency” and “Long Term Debt” customers

Education and Engagement

Results

Indirect and Substitutes

Misconceptions and

Negative Connotations

Sustain Competitive

Advantage of Consumer Base

Additional Insights

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Understand customer correlation between interest rates and payback period

Increase education and understanding around take rate

Launch large scale merchant insights project via consulting

Build relationship with [partner redacted] for [adding benefit capabilities]

Next Steps

Recommendations made from general market data

Merchant sampling based on local test group

Incorporate survey adaptations

Assumptions:

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Thank you.

University of Utah Consultants:

Brette Petersen, Cami Swan, Kayla Goldberg, Olivia Kamisher, Peter Smith