SAP Customer Service
S/4 HANA (Classic CS)
Return & Repair Processing
check Serial+Equipment stock status for Material T-FSN10
9 in the Warehouse
Serial#1 Equipment 10005791
with Statu “ECUS” and “INST” (Installed at Customer site), double-click the EQ#
Serial#1
Equipment 10005791 is installed “INST” at Customer Site “ECUS”
The Equipment is at Customer
T-CSD10
10005791 installed at
FL TCST10-PROD
use Order Type “RA” for
Return Repair Request
Serial#1 now at
Customer
T-CSD10
“Repair Cost”
Item Category “IRRA” determined
SAVE
Repair Request created
in VA02, click button to GOTO
“Repairs Detail”
Equipment/Serial still at Customer site ready for Return
Shipping Point determined
Material avail.date (Date to start picking)
Use Delivery Type “LR” (standard Return Delivery Doc type)
Date must be equal or later than the Avail.date in the Sales Order Schedule Line.
Shipping Point according to the Sales Order item
Assign Serial number at the Customer site
Assign Serial#1 (Equipment 10005791) to be Return from the Customer
Assign Serial#1 (Equipment 10005791) to be Return from the Customer
Goods Receive the Defective Serial/Equipment from the Customer
Return Delivery created
Returned as Sales Order stock
15074 SO#
1000 SO line item
“E” Special Stock
Change the Repair Request SO to find the Service Order
Due to Outbound Delivery posted
GOT Repair Detail
From here, click “Schedule Line” TAB first
the Serial/EQ received
Accept to generate item proposal
Order Type SM03 should have these characteristics
Order Type SM03 should have these characteristics
OIOL
Order Type SM03 should have these characteristics
Order Type SM03 should have these characteristics
When copy Task List operations (option to change Work Center)
OISD
When copy Task List operations (option to copy only select operations)
OISD
Navigate back to the “Repair” TAB
The item#1 no longer changeable
Select the Item and click “SM Order”
Service Order 501372 with Order Type SM03
The Repair Request Sales Order
1 returned from the Customer
Serial#1 returned from the Customer
The Returned Serial/Equipment is now
Under Repair
in Change Mode VA02, only
1 line can be seen
Check the Repair Detail in VA03 Display SO
Returned 1 unit
Under Repair 1 unit
Check the Service Order 501372 before Execution
DIP Profile copied from the Repair Request SO
Service Order is RELased,
the Material of the Serial-EQ T-FSN10 is not for Goods Movement
Plan any spare parts via IW32 and MIGO for the repair work if necessary
assume Repair operations started
Confirm the Repair Order using IW42
SAVE
Confirmation results in the Service Order
TECO the Service Order to prepare for Billing
Service Order now “TECO-ed” and ready for Billing
in VA03, check the Repair Details
3rd item line created ready for Outbound Delivery (send to the Customer again)
Serial 1
EQ 10005791
ESTO (In Warehouse) as Sales Order Stock
Serial 1
EQ 10005791
ESTO (In Warehouse) as Sales Order Stock
The Repaired Equipment to be send (return) to the Customer
Create TO
(Lean Warehouse)
Press Enter to create and confirm the TO the same time
SAVE to create and confirm the TO
TO created and confirmed
in VL02N
perform PGI
Serial 1
EQ 10005791
no longer in the Warehouse
Serial 1
EQ 10005791
is now at Customer site again
The item is now Delivered to the Customer site
item category “IRRA” in the Repair Request Sales Document
DIP Profile
DIP Profile is assigned to the Item Category of the Sales Order item “IRRA”
DIP Profile configuration
ODP1
“IRC” will be the Billing document request doc type
If you set the indicator, the characteristic is relevant for material determination.
Determines whether a characteristic is relevant for the creation of dynamic items. In this case, Activity Type is relevant.
Activity reported via Cost center 4100
Activity type 1410 will be reported as
Material SM-REPHOUR
Process Billing Request with reference to the Repair Request Sales Document
Do not perform DP90 for this scenario
Do not perform DP90 for this scenario as no Posting will happen
5.5hr x $30/hr
= $165
Costs
IW32
KP26
Do not perform DP90 for this scenario
Do not perform DP90 for this scenario as no Posting will happen
Do not perform DP90 for this scenario
Do not perform DP90 for this scenario as no Posting will happen
5.5hr x $100/hr
= $550
Sales Price
VK13
Do not perform DP90 for this scenario
Do not perform DP90 for this scenario as no Posting will happen
create Billing request
Do not perform DP90 for this scenario
Do not perform DP90 for this scenario as no Posting will happen
Do not perform DP90 for this scenario as no Posting will happen
Do not perform DP90 for this scenario
Do not perform DP90 for this scenario as no Posting will happen
SAVE
Do not perform DP90 for this scenario as no Posting will happen
Create Billing Document to the Sales Order
SAVE
Billing document created
Debit Customer
Credit Revenue
Object type Sales Order + Item
check Document flow in VA03
Return Delivery from the Customer
Material Document for the Return via PGR
Repaired Item Returned to Customer via this Outbound Delivery
Transfer Order for Picking
Material Return via PGI
Billing Document
Accounting Document
check any updates in the
Repairs Detail
Billing completed
for this scenario, Revenue are NOT posted to the Service Order
for this scenario, ONLY Cost are posted to the Service Order