NI-SAN CONSULTING LLC
Value Stream Map
Requirement Gathering Process
AS-IS Current State | Redacted Sample
Balance. Strength. Transformation.
VALUE STREAM MAP — Requirement Gathering Process | AS-IS Current State
SAMPLE / REDACTED
Value Streams are the set of actions that take place to add value for the customer and to reduce waste.
CUSTOMER
START
CUSTOMER
RECEIVES
Stakeholder
Request Received
⏱ 2.0 hrs
Requirements
Intake Session
⏱ 3.0 hrs
Analysis &
Refinement
⏱ 4.0 hrs
Review &
Approval
⏱ 2.5 hrs
Documentation
& Delivery
⏱ 1.5 hrs
Wait: 4 hrs
Wait: 8 hrs
Wait: 6 hrs
Wait: 24 hrs
Stakeholder / BA
PM / BA
PM
Leadership / SME
PM / BA
TOTAL PROCESS TIME: 13.0 hrs | TOTAL WAIT TIME: 42 hrs | LEAD TIME (END-TO-END): 55 hrs | EFFICIENCY: 23.6% | All times are representative estimates — sample purposes.
Stakeholder Request
Requirements Intake
Analysis & Refinement
Review & Approval
Documentation & Delivery
Customer Touchpoint
Ni-San Consulting LLC | ni-sanconsulting.com | Confidential — Sample / Redacted
VSM LEGEND & PROCESS NOTES
Value Streams are the set of actions that take place to add value for the customer and to reduce waste.
PROCESS STEP COLORS
Stakeholder Request Received — Business stakeholder submits a need
Requirements Intake Session — PM/BA captures and logs the request
Analysis & Refinement — PM refines, sizes, and prioritizes items
Review & Approval — Leadership or SME review gate
Documentation & Delivery — Final artifacts delivered to team
Customer Touchpoint — Where the customer initiates or receives
SYMBOL LEGEND
⏱ Process Time
Time actively performing this step
Wait: X hrs
Queue / wait time before next step begins (non-value-add)
→ Solid Arrow
Process flow direction — next step in sequence
Oval Shape
Customer touchpoint — start or end of value stream
S-Curve Flow
Flow wraps: left-to-right on row 1, right-to-left on row 2
PROCESS NOTES
1. This VSM shows the AS-IS Requirement Gathering Process. Flow reads left-to-right on the top row, then right-to-left on the bottom row (S-curve).
2. Each node shows the process step name, the active work time (⏱), and the responsible role below it.
3. Wait times between steps represent queue time — time where no active work is occurring. These are primary waste reduction targets.
4. Process efficiency of 23.6% means only 23.6% of total lead time is value-adding work. The remaining 76.4% is wait/waste.
5. The 24-hour wait at Review & Approval is the single largest bottleneck and highest-priority improvement target.
6. A TO-BE Value Stream Map is a companion deliverable showing the future state with waste eliminated. All data is redacted for sample purposes.
Ni-San Consulting LLC | ni-sanconsulting.com | Confidential — Sample / Redacted