Welcome to the SCRAM Systems
-Powered by LMG Holdings
Your role as a support partner is critical to our mission. You'll help clients navigate their monitoring requirements while representing our values of professionalism, accuracy, and empathy.
Our Mission & Your Impact
About SCRAM Systems
Under LMG Holdings, we provide alcohol and electronic monitoring technology for the criminal justice system.
Our solutions help courts, probation, and law enforcement monitor clients effectively.
Your Critical Role
As our front line, you support clients, agencies, and partners with professionalism and empathy.
You'll handle questions about devices, processes, and client responsibilities.
Why It Matters
Every call helps someone stay compliant and supports community safety.
Your communication directly impacts public trust in our services.
Understanding Driving Law Differences: U.S. vs. Philippines
United States
DMV issues licenses, varying by state.
Philippines
LTO (Land Transportation Office) manages all licenses.
Why It Matters
Understanding these differences helps provide better support.
DUI Consequences in the United States
Immediate Arrest
Police can arrest drivers whose BAC is 0.08% or higher. Tests may include breathalyzers or field sobriety checks on the roadside.
Ignition Interlock
Many states require a car breathalyzer after a DUI. Drivers pay setup and monitoring costs themselves.
Legal Penalties
Long-Term Effects
What does the Ignition Interlock do?
Vehicle Integration
A breathalyzer installed directly in a vehicle's ignition system.
Alcohol Detection
Measures Breath Alcohol Concentration (BrAC) before starting the vehicle.
Continuous Monitoring
Requires random retests while the vehicle is running.
Record Keeping
Records test results, engine starts, and vehicle run times.
Violation Reporting
Any violations, such as failed tests or missed re-tests, are also recorded by the system.
Why People Need Interlock Devices
Legal Requirements
Required by U.S. courts or state governments following DUI/DWI incidents.
License Reinstatement
Often necessary to regain driving privileges after suspension.
Compliance Monitoring
Provides accountability and verification of sobriety while driving.
Public Safety
Helps prevent repeat offenses and protects other drivers.
Who Requires Interlock Devices
Courts & Judges
Mandate IIDs after DUI/DWI conviction as part of sentencing.
Set specific terms including duration and BAC thresholds.
DMV & Licensing Authorities
Require installation for license reinstatement.
Monitor compliance and can suspend licenses for violations.
2
State Safety Agencies
Oversee compliance and enforcement programs.
Work with service providers to monitor violations.
Service Providers
Report usage and violations to authorities.
Support monitoring with real-time and GPS tracking.
Using the LifeSafer Ignition Interlock Device.
Explore typical users of ignition interlock devices through this quick overview video.
Watch the video here: Using LifeSafer's IID
Drunk Driving Statistics in America
12,429
Annual Fatalities
People killed in alcohol-impaired crashes in 2023
30%
Traffic Deaths
Portion of all traffic fatalities involving alcohol
42 mins
Frequency
How often someone died in a drunk-driving crash in 2023
8%
Improvement
Decrease in drunk driving fatalities since 2023
Understanding DUI Terminology
Acronym
Full Term
Used In
DUI
Driving Under the Influence
Most states
DWI
Driving While Intoxicated
TX, NY, MN
OVI
Operating Vehicle Impaired
Ohio
OWI
Operating While Intoxicated
IN, IA, MI, WI
All terms refer to operating a motor vehicle while impaired by alcohol or drugs. Some states use multiple terms to indicate different severity levels.
The Reality of Suspended Licenses
50-75%
Drive Anyway
Convicted drunk drivers who continue driving on a suspended license
100%
Preventable
IIDs can help stop illegal driving while ensuring compliance
This stark statistic shows why our monitoring technology is so important. IIDs provide accountability that license suspension alone cannot, helping prevent further violations and protecting public safety.
Why Your Role Makes a Difference
Supporting Legal Compliance
You help clients meet their court requirements and stay on track.
Your guidance prevents violations that could lead to serious consequences.
Enhancing Public Safety
Each successful interaction helps keep impaired drivers off the road.
You're directly contributing to safer communities.
Providing Emotional Support
Many callers feel stressed, confused or embarrassed.
Your empathy and understanding make a difficult situation easier.
The Evolution of SCRAM Systems
1991
LifeSafer helps originate the ignition interlock industry
2010
LifeSafer Holdings partners with Lineage Capital
2012
Acquired Monitech and Guardian Interlock Systems
2012-2020
Became LMG Holdings; acquired QuickStart in Arizona
2021
Combined forces with SCRAM Systems
SCRAM Systems Key Successes
Industry Leadership
SCRAM Systems leads the industry in vehicle safety devices and monitoring technology
Nationwide Adoption
All states now have interlock programs, creating consistent safety standards
Lives Saved
Countless lives saved through our safe driving initiatives and addiction recovery partnerships
Your Place in the Circle of Support
YOU: First Line of Support
You're the steady contact helping clients take their first step forward. Your empathy and clarity make a lasting impact.
The Driver (Our Client)
May face multiple challenges after DUI offenses. Needs structure and support—not judgment—to rebuild their life.
Law Enforcement & Courts
Ensure compliance and provide accountability. Rely on our accurate reporting and responsible service.
Community Partners
Includes attorneys, treatment providers, and advocacy groups working alongside us to help clients rebuild.
LMG Quality Policy
We will take ownership of the total customer experience, providing accurate, timely, and reliable services to allow customers to successfully complete their program. We have the privilege and responsibility to make this process as easy as possible for Clients to navigate so that they can get back on the road safely and legally as quickly as possible.
LMG Telephone Etiquette
1
Professional Greeting
"Thank you for calling LifeSafer my name is ___. With whom do I have the pleasure of speaking? Thank you, Mr. Client.”
2
Clear Acknowledgment
"Mr. Client. I'll be happy to help you with [Call Type] today."
3
Proper Hold Procedure
Ask permission, explain the reason, and thank them upon return. “May I place you on a brief hold while I research this information? Thank you for patientiently waiting , Mr. Client.”
4
Professional Closing
"Is there anything else I may assist with? Thank you for calling LifeSafer have a good day."