CMX Summit 2022 Governance template and email templates
Katie Ray
katie.ray@metadata.io
Group | People | Expectations | Cadence |
Marketing | | Help support communications, deployment, promotion. Share all customer upcoming events to be promoted on calendar | Est. 45-60 min 1x / a week for 3 months till launch, then 2-3x a month for 45-60min (once a week) |
Design | | Develop designs and graphics to be used within the community and for promo of the community | Est. 60-120 minutes / month for first 3 months till launch, then 1x a month for 30 min as needed |
Education | | Develop snippets to be shared within the community of upcoming educational opportunities. Partner on community roundtables. Take advantage of the community small groups for continuing education. | Est. 60-120 minutes / month |
Product | | Provide snippets for product updates to be shared within the community. Leverage community for feedback for Product Feature Requests can live in community | 2x / month (or as needed) Est. 60-120 minutes / month |
Customer success Leadership | | 1x / month check-in on plan (share what the plan is, where we’re at, what’s coming up) | 1 x / month check-in on plan Est 45-60 min / month (first 3 months), then 1x / quarter check-in |
Community Founders | Customers nominated from CSM’s, and self nominated in survey | Set of customers ready to provide feedback on community roadmap, community programs | 2x a month till launch, then 1x a month |
Email for re-engagement
Email for feedback
“Hey (first name),
How are you? I noticed you haven’t been in the community for a few weeks and wanted to see what’s happening in your life. We are 100% here to support and encourage in any way possible.
Looking forward to hearing and learning from you.
(name).”
“Hey (first name),
It’s been so cool learning from you in (name of community) community. I’m curious, what do you think of the community so far? Any recommendations for speakers, events, or meetups that you would like to see?
I can’t wait to hear from you (and show you how we implement your feedback).
Thank you!
(name).”