Future of IT Skills
Washington Digital Government Summit
Jim Phelps
Director of Enterprise Architecture and Strategy
Chair, Itana
Twitter: @jimphelps, email:phelpsj@uw.edu
Scott Lever - Gartner Analyst
“Nearly 80% of CIO’s and IT leaders project that the skill and knowledge their organization will need in 10 years have little resemblance to the skills and knowledge they have today.”
EDUCAUSE 2017 Annual Conference Panel on the Future of IT Workforce
Shape of Disruption
Phase 1
Phase 2
Phase 3
Refine
Disrupt
Transform
YOU ARE HERE
Replacing old with new
By the Harvard Innovation Lab
Nature Partner Journal - Schizophrenia www.nature.com/npjschz
The Verge, May 10, 2017
NPR’s Planet Money, Feb 5, 2015
Truck Driver
Digital Transformation
Phase 1
Phase 2
Phase 3
Refine
Disrupt
Transform
YOU ARE HERE
The Northeast Resiliency Consortium...was awarded $23.5 million ... to develop training programs committed to creating a highly skilled and resilient workforce.
NE Resiliency Consortium - Competency Model
Critical Thinking
Adaptability
Self-Awareness
Reflective Learning
Collaboration
NE Resiliency Consortium - Competency Model
Critical Thinking
Adaptability
Self-Awareness
Reflective Learning
Collaboration
Purposeful use of reasoning to identify strengths and weaknesses of alternative approaches in diverse situations.
Successful adjustment to a variety of positive and negative conditions and circumstances.
Clear understanding of one’s qualities, characteristics, strengths and weaknesses, and how they impact one’s self and others.
Integration and application of prior and current learning to new situations.
Works with others to achieve a goal.
Response
Three Personas
The Organizational Challenges of Disruption
3 Personas
Leo Legacy
Amanda Administrator
Betty Business Analyst
Leo Legacy
Started working in IT as a student on the Help Desk. Worked his way up to a lead on the Business Systems Team. Has been in the organization for 25 years.
He knows his system inside and out and loves getting into the code to solve problems for his business partners. They love Leo and think of him as “their” person.
He has at least 20 years to go until he retires.
Major General Leo von Granen
Amanda Administrator
Amanda is head Business Administrator. She was brought in to shake up a group that had become intransigent and siloed. Amanda has vendors contacting her daily with “solutions” to almost all of her challenges.
Amanda is worried about changing regulations and meeting customers new expectations for great customer service. She isn’t sure how to make data available to all the people on who ask for it though she is willing to support the data driven future.
She wonders which vendor(s) would help her the most, the fastest and at the lowest cost.
Beatrice Business Analyst
Betty is a business analyst working on HR and Payroll. Betty is extremely good at gathering requirements, defining the business processes, then defining the data structures needed to support those processes.
Betty writes excellent user stories that then become test standards. She is highly valued and everyone wants Betty on their project.
SaaS Story
Software As A Service
SaaS Story
Will I still have a job?
What will I have to do to fit into this new world?
The SaaS is nowhere near as good as a system that I would write!
It doesn’t do (a), (b) and (c)!
SaaS Story
This is a pretty cool looking product. This would really make my customer’s life much easier.
The vendor says that I won’t need help from IT. I wonder what it would take to stand this up for my customers?
Who might pay for it?
Impact of the Changing Technology
I spend my time asking the vendor for help and feature requests, all while trying to learn the system and how to configure it.
Then I have to tell the business what can and can’t be done.
I used to gather requirements and then work on implementation, now I’m managing relationships and negotiations and trying to triangulate a solution.
1 small disruption
From: Buy/Build On Premises
To:
Software as a Service
Impact of Changing to SaaS
Navigate the Change
Impact of Changing to SaaS
Shifting Expectations and Relationships
Navigate the Change
Impact of Changing to SaaS
New skills for the same work
Shifting Expectations and Relationships
Navigate the Change
Response
Digital Transformation
Digital Transformation
Hyper-Personalization
Customer Experience Design
Customer / User Experience is Core
Hyper-Personalization
Customer Experience Design
Where can we delight our customers? Where is there pain that we can fix?
How do we deliver an easy, intuitive interface?
What does this customer need right now?
What is their context?
Customer / User Experience is Core
Highly matrixed organization focused on delivering seamless digital experiences.
Student Experience
Researcher Experience
Instructor Experience
Data Drives Everything
Continuously
Improve
Automate
Delivery
User Experience
Comes First
Data Driven
Personalization*
Obsess Over
Our Clients
Response
Bill Clebsch
AVP for IT Services (Retired)
Stanford University
Accomplishments
Quality of Work
Timeliness
etc...
What Employees Do
Prioritization
Accomplishments
Quality of Work
Timeliness
etc...
Missing the important stuff.
What Employees Do
Prioritization
Accomplishments
Quality of Work
Timeliness
etc...
Above the line competencies
What Employees Do
How Employees Do
Prioritization
The Workforce of the Future
What Employees Do
Accomplishments
Quality of Work
Timeliness
etc...
How Employees Do
Prioritization
Communication
Collaboration
Adaptability
Problem Solving
Critical Thinking
Conflict Resolution
Engagement
Influence
Relationship Building
Business Relationship Management
Vendor Management
Customer Experience Focus
Data Analysis Focus
Response
Thank You!
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