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Relay Indiana

Services provided by InTRAC

Indiana Telephone Relay Access Corporation

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���Relay Indiana���

Raymond L. Furner, Ph.D.

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HLAA

June 1, 2024

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Relay Indiana/ InTRAC�Indiana Telephone Relay Access Corporation

A Non-Profit organization chartered in 1991

charged with helping the hard of hearing and

speech impaired to communicate by telephone

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Services provided by Relay Indiana are supported by a telephone surcharge

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Goal of Relay Indiana

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To identify citizens of Indiana, who have telephone service, who are deaf or hard of hearing, or speech impaired, and to facilitate telephone communications for those individuals

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Ray Furner

  • Relay Indiana Outreach Education
  • Board of Directors Brownsburg Lions Club
  • Trustee Indiana Lions Speech and Hearing
  • Charter Member Indiana Chapter Hearing Loss Association of America
  • Bad knees
  • Weak heart
  • Failing eyesight
  • Hard of hearing

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Experience with hearing loss�

  • Blue Report Card
  • Quarterback and kicker
  • Big Ben Hearing Test
  • Advice to attend trade school
  • First and second hearing aids
  • FM system/Neck loop
  • Hearing aid update
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  • First and second cochlear implants
  • CapTel Phone

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Hide from

Social

Stigma

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Escape from

Responsibility

Denial of

Hearing

Loss

What Causes Invisibility

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Invisibility

  • Invisibility is a symptom.

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  • Hearing loss may be the problem.

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  • Communication is the cure.

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Hearing Loss is a Serious Problem for Many People

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In the United States:

Approximately 40 million people are hard of hearing. Common causes are:

  • increased age
  • increased exposure to noise

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Hearing Loss Association of America 2009

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Speech: The attempt to transfer information using sound.

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Hearing: Knowing that a sound has been made.

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Communication: Understanding the meaning of sounds that are made.

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Definitions and analysis

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Five Stages of Hearing Loss

  1. Denial
  2. Anger
  3. Bargaining
  4. Depression
  5. Acceptance

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CapTel Situation

  • 65 year old
  • Smart TV
  • Computer/Internet ?
  • Standard Telephone Service
  • Recommend: CapTel 840

or CapTel 2400i

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Bells and Whistles

  • High intensity ringer
  • Scalable font
  • Answering machine
  • Captioning for messages on the answering machine.
  • Remote access to messages
  • Automatic captioning

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CapTel 2400i

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How can I get a CapTel Phone

1. Live in Indiana

2. Have a hearing problem

3. Have a telephone land-line

4. Income less than $74,000/year

5. Fill out the application

6. Attach necessary proof of income

7. Sign and send to the address listed

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Does a little misunderstanding really make that much difference?

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I’m proud of you!

I’m tired of you too!

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THE COMMUNICATION EQUATION�

Speaking is the second Component of communication.

Samsung Tablet Voice to Text

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How can I get a tablet?

  • For those with household income less than $74000 per year, the tablet is free.

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  • Fill out the form and include proof of income.

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  • Sign the form and send to address at bottom.

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  • Make a copy for your records.

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Stop being invisible!

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Best Wishes for Better �Communication

Thank you for being here and considering the communication devices offered through Relay Indiana.

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Ray Furner

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