Opt out of Survey
Currently, we do not let community members opt out of any survey sent to them by the community admin.
Members should have an option to opt-out of surveys sent to them.
The admin should be able to see if a member has opted out of any surveys sent in the community.
Why do the members need an “opt-out of surveys” option?
Problem
User Story
Paula is a communities member and she does not necessarily wants to participate in all the surveys sent to her in the community.
She needs an option to opt out of surveys she does not wishes to participate in.
The community manager sends surveys to the community members via emails. Members can either take the survey from the email or by logging into their portal.
Members do not have an option to opt-out of a survey they wish not to participate in.
How does opt-out works for the surveys sent in the community?
New proposal and solutions
Community admin while sending a survey to the community will have a setting to enable opt-out icon for the members.
The community members will be able to opt out, if he/she wishes not to participate in that particular survey.
Members can login into their community portal and in the survey section under the started tab they would see an icon to opt-out of the survey.
Solution
Wireframes
Survey opt-out community setting - Proposed UI
Survey opt-out distribution setting - Proposed UI
Member Surveys Page - Current UI
Member Surveys Page (Opt-out option) - Proposed UI
Tooltip to show opt out on hover
Admin Survey Invitations Page (Opt-out) - Proposed UI
System generated messages
Member takes opts out of a survey from email:
Message on portal when member clicks on Opt-out
Any Questions?
shubham.batra@questionpro.com