About India Post

Our Vision

INDIA POST’S PRODUCTS AND SERVICES

WILL BE THE CUSTOMER’S FIRST CHOICE

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Business

Our Mission

To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

Business and Service

Our Mission

Business

To provide mail, parcel, money transfer, banking, insurance and retail services with speed and reliability.

Our Mission

To provide services to the customers on value-for-money basis.

Business

Our Mission

To ensure that the employees are proud to be its main strength and serve its customers with a human touch.

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Service Motive

Our Mission

To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.

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Service Motive

DEPARTMENT OF POSTS – ORGANISATIONAL CHART

MINISTER OF COMMUNICATIONS

MINISTER OF STATE FOR COMMUNICATIONS

SECRETARY (POSTS), POSTAL SERVICES BOARD

DIRECTOR GENERAL, POSTAL SERVICES BOARD

6 MEMBERS

PERSONNEL MANAGEMENT

TECHNOLOGY (Induction and Implementation)

BANKING & DBT

POSTAL OPERATIONS

POSTAL LIFE INSURANCE & INVESTMENT BOARD

PLANNING & HRD

CGM (CHIEF GENERAL MANAGER)

BD DIRECTORATE

PARCEL DIRECTORATE

Sh. Ashwini Vaishnaw

Sh. Devusinh Chauhan

Sh Alok Sharma

Sh. Vineet Pandey

DEPARTMENT OF POSTS – FUNCTIONAL UNITS

MEMBERS, PSB

CEPT, MYSORE

ARMY POSTAL SERVICE

PLI DIRECTORATE

CPMG

PARCEL DIRECTORATE

BD DIRECTORATE

REGIONAL PMG

RETURNED LETTER OFFICE

CIRCLE STAMP DEPOT

56 APO

99 APO

FPO

POSTAL STORES DEPOT

GENERAL POST OFFICE

POSTAL TRAINING CENTRE

RMS DIVISION

POSTAL DIVISION

FOREIGN POST OFFICE

MAIL MOTOR SERVICE

Additional Director General

Administrative Set up

Accounting Net work of POs

Mail Office – Operational Structure

INDIA POST

• Indian postal network is governed by India Post Office Act, 1898.
• Additionally IPO rules, 1933 serve as subordinate legislation

INDIA POST

• Core activity of the department – processing, transmission and delivery of mail
• Includes money remittances , banking , insurance
• Social benefit payments – MGNREGA and social security pension schemes
• IT induction and modernisation project is currenty implemented

Constitutional and legal provisions

• As per article 246(1), parliament has power to make laws with respect to any matters enumerated in list I ( seventh schedule)

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• Amendment was approved by parliament through financial bill, 2017 :- powers to modify rates and tariff of the basic postal services contained in 1^st schedule of PO Act,1898, which was earlier with parliament has now been delegated to Ministry of Communications

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Organisation

• DoP is under Ministry of Communications headed by Minister
• Assisted by Minister of State communications

DoP is headed by

• Secretary,
• Chairperson, Postal Service Board
• Director General handles all matters relating to administration and Operation

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Organisation

• Present Minister of Communications?

Shri Ashwini Vaishnav

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• Present Secretary, DoP & Chairperson, Postal Services Board?

Shri Vineet Pandey

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• Present DG?

Shri Alok Sharma

Department of Posts – The Last mile Reach as on 31.03.2021

• Post Offices 156434
• Urban Post Offices 15379 (9.83%)
• Rural Post Offices 141055 (90.17%)
• Departmental Post Offices 25123
• Branch Post Offices 131311
• Departmental Employees 169953
• Gramin Dak Sewaks 244328

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Organisation

• No. Of Postal Circles: 23 + 1
• 2: APO ( 56 APO – Delhi 99 APO – Kolkata)
• No. of Postal Regions : 52+2= 54
• In the year 2018, Jabalpur in Madhya Pradesh and Jammu in J&K circle newly created

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Organisation

• No. Of HOs : 810
• No. Of NPO : 115
• No. Of sorting hub : 91
• No. Of SOs : 24,313
• No. Of BOs: 1,31,311
• No. Of Postal Divisions : 450
• No. Of CSD : 1
• No. Of PSD : 26
• No. Of RMS Divisions : 69
• No of PTCs : 6
• On an average , a PO in India serves an area of 21.36 sq. Km & a population of 8713 people
• No. of heritage buildings : 46

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In TN Circle

• No. of postal divisions :43
• No. of RMS Divisions : 6
• No. of PSD: 2
• No. of RMS sorting offices : 38
• No. of RMS record offices : 33
• Heritage buildings in TN:

Chennai GPO

Udagamandalam HO

Philatelic Bureau, Anna Road Head Post Office

Nagapattinam HO

• Creation of Parcel Directorate : 2018
• To administer and expand parcel business. It will look at the expansion, sales & marketing and end to end operations of all types of parcels and regd. Packets.

IT Modernisation

• DCF : Data Centre Facility at Navi Mumbai w.e.f 3.4.2013

Networked on single wide area network and connected to Data Centre

• FSI – Financial Services System Integrator – computerisation of Savings and PLI
• SB- CBS (Core Banking solution)
• PLI- CIS (Core Insurance Solution)
• CSI- (Core System integrator)- computerising through one central platform all the postal, mails and counter operations of Pos
• Computerisation of finance & Accounts and HR functions of department

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IT Modernisation

• Change management stream: prepare all employees of department to enable them to function effectively in IT environment
• MOH(Mail operation hardware system): supply of required hardware to mail offices and handheld devices to postmen staff of POs.
• Smartphone to postman and computer , scanner, printer, UPS etc have been supplied to mail offices
• RICT (DARPAN) Digital Advancement of Rural Post Office for a New India – computerising of Branch Offices launched in 2016
• SIM based hand held device

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IT Modernisation

• ATM has become interoperable with banks since 2016

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• Intra operable internetbanking service has been made functional from 14.12.2018

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• Mobile banking launched –

15.10.2019

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Postal and Mail operations

• On an average, one PO serves :Area- 21.36 Sq.Km

Population – 8713 people

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Postoffices opened based on:

Distance, population, income norms fixed for the purpose

To fulfill universal service obligation, relaxation made for rural, remote, hilly and desert areas

Postal and Mail operations

Areas where not justified for a PO to open, met through franchise scheme and PSSY (Panchayat Sanchar Seva Yojana), to provide basic postal counter facilities in uncovered areas.

Postal and Mail operations - AMPC

Automated mail

processing centre

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• https://www.youtube.com/watch?v=0BOeoViwVIE
• Delhi and calcutta
• LSM(Letter Sorting Machine ) and MMS(Mixed Mail Sorter)
• Sorting capacity-35,000 ad 18,000 per hour respectively

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AMPC

Postal and Mail operations - Postman Mobile application

• Real time updation of delivery information of accountable articles
• Designed and developed by CEPT, Mysore with inputs from IT Cell, Haryana Circle
• PMA captures real time delivery information with latitude and longitude of delivery locations
• http://apps.indiapost.gov.in/pmamis

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Postal and Mail operations- electronic clearance of Letter boxes

• Nanyatha software
• Mechanism to monitor letter box clearance
• Allows the member of public to know the status of clearance of letter box as well as number of letters cleared from a particular letter box
• http://appost.in/nanyatha/

Postal and Mail operations- Mail Motor Service

• Came into existence 1944
• For conveyance of mails between POs, mail processing offices, Transit Mail offices(TMOs), Railway stations, Air mail sorting offices, sea ports, conveyance of cash, pickup and delivery of speed post/ bulk mail.
• In addition, logistic post services in cities like hyderabad, bangalore, delhi, mumbai and chennai
• 103 units throughout the country
• Some vehicles are provided with GPS

Postal and Mail operations

• eMO- Introduced in 2008
• JPC- Jeevan praman Centres- a biometric enabled digital service for pensioners for submitting their Life Certificates digitally using Aadhar number- introduced on June 30^th , 2015. In all HOs.

Premium services and Citizen centric services

Speed Post

Business Parcel

Media Post

Retail Post

e-Post

e-payment

Bill Mail Service

Logistics Post

Direct Post

Business Post

Premium services and Citizen centric services - eProducts

• ePost
• ePayment

Premium services and Citizen centric services

• eCommerce- launched on 14.12.2018 (indiapost website)
• POPSK (Passport Seva Kendra)- mutual agreed with MEA(external affairs)- to provide passport services over wide area

Opened as per feasibility of space and manpower in POs in consultation with MEA

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Premium services and Citizen centric services

• Aadhar updation and enrolment facility in postoffices
• In 2017, GoI decided to phaseout all private agencies providing Aadhar services and establish Aadhar enrolment and Updation centres in banks and POs

Premium services and Citizen centric services -Parcel network

• Parcel directorate Set up in april 2018
• The revenue of the following 4 come under parcel category:
• Speed post parcel
• Registered parcel
• Business parcel
• Commission of COD

Separate marketing division has also been set up in April 2019 to focus on marketing and to ensure better visibility of the products and services of Indiapost.

Premium services and Citizen centric services -Parcel network

• To focus on parcels and e-commerce generated business
• Main objective: Capture 10% market share in CEP(Courier, Express and parcel) market by 2024
• Initiatives range from creation of dedicated parcel network , strengthening of parcel hubs(PH), nodal delivery centres(NDC), rolling out Road Transport Network(RTN), ensuring security, improved customer service, etc.,

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Premium services and Citizen centric services -Parcel network-Parcel hub�

International business and cooperation

• UPU – Universal Postal Union – specialised agency of United Nations , Headquarters – Berne, Switzerland
• Union is responsible for ensuring efficient operation of international postal services throughout the world.
• APPU – Asian Pacific Postal Union
• A restricted union affiliated to UPU with a membership of 32 countries.
• To promote cooperation in postal services of member countries

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Countries covered under international speed – (merchandise and documents – both) – 100��

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• Countries covered under international speed post (documents only) – 6

International business and cooperation- eCommerce

• Cross border eCommerce- for this opening of Foreign PO to facilitate export and import

3 FPO at Hyderabad, Bangalore, Ahmedabad and 1 Sub Foreign PO at Vijayawada has been operationalised

Exports through Postal Channel-Handling of

Exports at FPO, Mumbai.

Financial services

Financial services

• Small savings schemes on behalf of Ministry of Finance
• contract with M/s Infosys Ltd, the FSI(Financial Service Integrator ) and vendor for implementing CBS (Core Banking Solution) and installing ATMs.

Financial services

• SSA from 22.1.2015
• Jansuraksha schemes: PMSBY, PMJJBY, APY
• PLI and RPLI: CIS(Core Insurance Solution)
• PLI policies of APS (Base Circle) numbering more than 12 lakh policies have been migrated to McCamish system in June 2018
• DARPAN –PLI app- all scenario app- BOs are able to collect renewal premium, indexing of all service requests as being done in McCamish system

Financial services

• Sampoorna bima gram yojana (SBG)

Minimum 100 households in each of identified village- coverage of atleast one RPLI policy

• Prevention of AML/CFT

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PLI/RPLI

Mela,

Gujarat Cirle.

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Financial services - IPPB

Financial services - IPPB

Financial services - IPPB

• On first anniversary of IPPB, 9.9.2019, AePS introduced – inter-operable banking services to customers of ANY BANK

Philately

Philately

• A total of 29 issues were released during the period 1st April, 2019 to 22nd January, 2020, commemorating various personalities, events/ occasions.

PRINTING OF INNOVATIVE STAMPS

A set of six octagonal shaped

• Commemorative Postage Stamps to mark the 150th Birth Anniversary of Mahatma Gandhi was released by the Prime Minister of India on October, 2019. For the first time in the history of independent India, octagonal stamps have been issued.

Fragrant stamps on Indian Perfumes

• Jasmine, Sandalwood, Agarwood & Orange Blossom have been issued.

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• SPARSH – Scholarship for Promotion of Aptitude & Research in Stamps as a Hobby
• A philately scholarship scheme

Letter Box painting competition during the State Level Philatelic Exhibition,�Ekla Chalo Re, West Bengal Circle.�

Human resource development

• training for all cadres/categories of staff is provided at the entry level and Mid-career trainings at various intervals are imparted to all categories of staff.
• Rafi Ahmed Kidwai National Postal Academy (RAKNPA) is the apex training institute of the Department for meeting training needs of higher managerial cadres of India Post. It is one of the Central Training Institutes recognized by the DoP&T.

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HRD – PTCs�1. Madurai�2. Mysore�3.Vadodara�4.Darbanga�5.Guwahati�6. Saharanpur��

Human resource development

• Postal Training Centers (PTCs) at Darbhanga, Guwahati, Madurai, Mysore, Vadodara, Saharanpur and Regional Training Centre (RTC) at Delhi, Hubballi (Karnataka) and Nashik (Maharashtra)-provide training to operative staff and inspectorial cadres

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• Workplace Training Centres (452 WTCs) located at Headquarters of Circles/Regions/ Divisions/Head post Office:

The objective of setting up of the WTCs was to impart short term training to the officials nearer to their place of work in diverse areas like departmental software/ I.T. Modernization Project related trainings, Marketing, Mails, Accounts etc for Group ‘C’, Postmen, MTS and GDS cadres, whereas they form a big part of workforce,

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Therefore, the WTCs serve the purpose of training centres for these categories of staff at Circle level at their workplace

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Human resource development

Human Resources trained under HRM scheme

Human resource development- staff motivation: meghdoot awards

The annual affair of “Meghdoot Awards” was established in Department of Posts to recognize the outstanding services rendered by its employees.

As a part of felicitation, during 2019, seven employees were given away a certificate of excellence, cash award of Rs. 21,000/- and a Gold medallion.

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Human resource development- staff welfare

• The Board receives grants-in-aid for welfare from the Consolidated Fund of India.
• The assistance for Welfare measure for Departmental employees is provided under the following schemes:-
• a) Financial assistance in case of death-
• b) Financial assistance to Employees due to

illness/disability:

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Human resource development- staff welfare

c) Financial assistance to wards of Employees for Educational purpose

d) Scholarships for SC/ST Employees for departmental examination and higher education.

e) Grant of scholarship and transport charges to the handicapped children of Postal Employees.

f) Financial assistance to Employees-Recreation Activities

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Human resource development- staff welfare

(g) Other miscellaneous grants :

(i) Grant-in-aid to Central Postal Ladies Organization (CPLO) and its subordinate organizations in Circles.

(ii) Grant-in-aid for establishment and running of Crèches.

(iii) Grant-in-aid for establishment and running

Tailoring centres

(iv) Grant-in-aid to Residents Welfare Associations.

(v) Financial assistance in cases of natural calamities, fire and floods.

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Human resource development- staff welfare

• WELFARE MEASURES FOR GRAMIN DAK SEWAKS- financial assistance

Apart from financial assistance, there is also facility of repayable loans low interest within a specified ceiling for:

(i) Construction of one room with flush toilet

facilities for housing the Branch Post Office.

(ii) Purchase of Computer/Laptop to encourage computer literacy amongst GDS.

(iii) Purchase of moped/scooter/Motor cycle which will also facilitate travel for discharging duty like exchange of BO Bag, visit to Accounts Office, etc.

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Human resource development- for employees with disabilities and for disabled children of employees

• FINANCIAL ASSISTANCE TO EMPLOYEES: Orthopedically disabled employees are eligible
• SCHOLARSHIP FOR CHILDREN: Out of the available funds under scholarships and other educational schemes of the Department of Posts, 3% of the scholarships are earmarked for disabled children of Postal employees, apart from the grant of scholarships available to the regular students.
• TRANSPORT CHARGES FORCHILDREN

Transport charges and Hostel/Mess subsidies (in lieu of Transport charges) is allowed to disabled children of Postal employees studying from 1st to 12th standard @ ` 300/- p.m. in ‘A’ class cities and @ ` 250 /- p.m. in other cities.

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Human resource development- SPORTS AND CULTURAL ACTIVITIES

The Postal Sports Board has been set up at Central level which controls all the Sports related activities of the Department. There are Circle level Sports Boards also.

• The objective of the Postal Sports Board is to promote Sports activities in the Department. The Postal Sports Board receives allocation from the Central Welfare Fund. During the year 2018-2019, 13 sports events and one cultural event were organized. In 2019-20, the following sports and one cultural meet has been organised upto 31.12.2019:-
• Badminton (ii) Chess (iii) Cultural Meet (iv) Volleyball (v) Powerlifting & Best physique (vi) Kabaddi (vii) Carrom (viii) Athletics & Cycling(ix) Wrestling (x) Table Tennis (xi) Hockey.
• In addition, 3 more sports (Basketball, Cricket and Football) are planned to be held upto 31.03.2020.

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Human resource development-

Shri P.K. Bisoi, Secretary, Department of Posts, with the winners of

XXXV All India Postal Table Tennis Tournament held at Chennai from 9th to 13th December, 2019.

Human resource development-WELFARE MEASURES FOR WOMEN EMPLOYEES�

Grant-in-aid is admissible to Central Postal Ladies organization (CPLO) and its subordinate organization in the Circles at the rate of ` 60,000/- for starting a crèche. Nonrecurring financial assistance @ ` 20,000/- is permitted at the end of every 3 years after the establishment of a crèche and recurring grant @ ` 1500/- per child p.m. subject to a maximum grant of ` 38000/- per month for each crèche provided from the Circle Welfare Fund. The recurring grant is increased every financial year by 10% rounded off to the nearest tenth.

(ii) Non-recurring grant @ Rs.5000/- is admissible for opening to Tailoring Centers and financial assistance @ 750/-per month is admissible as salary of the part-time tailoring instructor of the tailoring Centers.

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Estates management

• Department is creating Rain Water Harvesting Structures and installing Solar Power Packs.
• To help out differently-abled persons and senior citizens, rail and ramps are being constructed, under Sugamya Bharat Abhiyan. Separate toilets, crèches and retiring rooms are being constructed for ladies.
• Department of Posts has been reorganized as flag bearer of Swachhta Action Plan and was awarded 1st prize for its excellent performance during Swachh Mahotsav 2019 held on 6th September, 2019 by Departmentof Drinking Water and Sanitation, Ministry of Jal Shakti, Government of India, New Delhi.

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Estates management

Estates management

• The Department also owns 1738 vacant plots in the country. Out of which 1139 vacant plots are situated in rural areas and 599 vacant plots are in urban areas.

During the financial year 2018-19, 15 New Postal Buildings were constructed. 56 offices were renovated, 14 heritage buildings were maintained/ renovated, 63 Solar Power Packs were installed in postal buildings, 109 Rain Water Harvesting Structure were constructed in Postal buildings, 50 Ladies Toilets and Ladies retiring rooms were constructed, 270 Ramps and Rails facilities were provided under Sugamya Bharat Abhiyan. In Swachhta Action Plan 1057 Toilets were constructed, LEDs were installed in 1169 offices and 5114 Waste Bins were provided in postal colonies.

Postal museum at Kolkatta, West Bengal

Different types of letter boxes after inauguration of Museum of Communication in Bengaluru on 15.08.2019.�

MARKETING AND SOCIAL MEDIA�

• Marketing Division in its changing Department is undertaking several activities/ campaigns for the marketing of its products and services which include release of advertisement in Print media, Radio, TV, Digital Cinema, outdoor campaigns at Metro stations, Bus Queue Shelters, Hoardings, Audio Visual publicity campaigns through LCD screens at Railway Stations, etc. Department is also sending promotional birthday wishes SMS to the SSA Account holder girl child.
• Apart from this, Department of Posts is among the first few Departments of Government of India to set up its social media accounts. So far Department of Posts has over 205K followers on Facebook and 155K on Twitter

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Speed Post advertisement on Delhi Metro�

Public grievances and RTI

Public grievances and RTI

• CENTRALIZED PUBLIC GRIEVANCE REDRESS AND MONITORING SYSTEM(CPGRAMS)
• Social Media Cell is an independent entity and deals with the Twitter and Facebook accounts of the Department of Posts. The social media complaints are time bound and are replied within 24 hours.
• CITIZENS’ CHARTER An updated Citizens’ Charter containing all three components viz. service standards, grievances redressal mechanism and service delivery capabilities was formulated and placed in public domain

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Dynamic Queue Management System (DQMS) Guwahati GPO, Assam.�Anna Road HPO, Chennai Tamilnadu.�

CHANNELS AVAILABLE TO CUSTOMERS TO LODGE THEIR GRIEVANCES

• 1) CPGRAMS- Centralised Public Grievance Redress and Monitoring System – PG portal

www.pgportal.gov.in

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2) Social media cell – an independent entity & deals with Twitter & Facebook- accounts of DOP – compliants are time bound and replied within 24 hours

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3) IPCC – India Post Call Centre – with Interactive Voice Response System(IVRS) at Varanasi on 1.6.18 with toll free no. 1800 266 6868

24*7*365 - However, working hours for agents based service of call centre are from 9 am to 6 pm. Call centre functions 6 days a week excluding sundays and gazetted holiday.

MNOP – on 10.11.2010 to streamline the core mail operations . The operational n/w for SP, 1^st class regd and unregd mail and 2^nd class mail have been restructured into a hub and spoke model .

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Online tracking facility was introduced.

All the POs within the catchment area of the NSH will deal with that NSH only .

NSH can close bags to – all NSH in country

- all ICH in particular in

circle

-all its catchment area PO

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• ICH will close bags to – all ICH in circle

- all NSH in circle

- all catchment areas PO

• POs under ICH will close bags :

TD

NTD

Speed bag to ICH

PNOP

• 17.8.18 – implementation
• Regd parcel/ Business Parcel/ 2^nd class regd

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Standard Procedure

• Mandatory scan – TD – 8 scan
• 1) booking
• 2) bag despatch
• 3) receipt of bag
• 4) bag open
• 5) bag close
• 6) bag despatch
• 7) bag receipt
• 8) article receipt
• For NTD, 8+4 scans

Processing window

• 15 hrs to 22 hrs – NTD articles
• 22 hrs to 400 hrs – TD & Inbound articles
• PO to RMS (collection round time)- 4pm start
• RMS to PO ( Delivery round time) – 6 am start

• Postman and GDS were declared as swachhta doot to work as ambassadors
• Brand ambassador of Beti Bachao Beti Padhao 2019 – on 26.8.16, Olympics 2016 bronze medalist sakshi malik

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• Kolkatta GPO was recognised by INTACH (Indian National Trust for Art and Cultural Heritage) for conservation of heritage building.

WORLD’s HIGHEST POST OFFICE

HIKKIM – HIMACHAL PRADESH

Floating post office

INDIA POST LOGO

• RED COLOUR – TRADITION
• YELLOW COLOUR – JOY
• WINGS EXTENDED – BEYOND LIMIT

PINCODE

• FIRST DIGIT – REGION
• FIRST TWO DIGIT – CIRCLE
• THIRD DIGIT- SORTING OFFICE
• LAST THREE DIGITS- OFFICE OF DELIVERY

THANK YOU !!!