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WORK INSTRUCTIONS

BY: Sir Lau

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OBJECTIVES

At the end of the Lesson the student must be able to:
discuss work instructions;
compare and contrast the process, procedure and work instructions; and
appreciate the importance of work instructions in an organization or company.

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PROCESS, PROCEDURE & WORK INSTRUCTIONS

The ISO 9001:2015 standard defines process as "a set of linked or interactive

activities that convert inputs into outputs” (Quality Management Systems —

Fundamentals and Vocabulary). It is possible to classify further that a process may

be a sequence of activities with a time-consuming order that transforms a given input

into an output or a result & product.

ISO 9001:2015 states that the procedure: “is defined by carrying out an

operation or process." When you have a mechanism that needs to happen in a certain

way, and you decide how it is going to work, you have a procedure. The procedure

is mandatory and is necessary for any Quality Management System to be established.

Please notice that not all systems will have procedures that could have been

associated with one or more procedures in the same process. The process needs to

focus on the particular manner in which legal problems, regulatory enforcement or

company policies are carried out. On the other hand the procedures are used for all

operations in which a number of transactions are related and which include specific

individuals or divisions of the organization (e.g. the process for providing fiscal

models inside the Treasury, the procurement method, the Supplier Assessment

Process, the Automation Process of the Invoices, the Method for Risk Function, etc.).

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DIFFERENCES OF PROCESS, PROCEDURE & �WORK INSTRUCTIONS

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PARTS OF WORK INSTRUCTIONS?

Title/Overview- describes what the Work Instructions do.
Objective- describes the objective and what the user can expect to happen after they have completed the activity.
Triggers/Instructions- identify any triggers needed to start the activity.
Inputs- describes any feedback needed from other procedures/processes, department, etc.
Outputs- describes the outputs produced by the Work Instruction.

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HOW TO WRITE STEP-BY-STEP WORK INSTRUCTIONS?

Describe the specific instructions for the work. Identify roles and responsibilities.
Give each activity its own title.
One role activity. Don’t combine two roles in the same step.
Number each step.
Use consistent formatting.
Write a control-Version#, Date, Doc name, Detail of change, Review, date, etc.

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SAMPLE TEMPLATE OF WORK INSTRUCTIONS

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IMPORTANCE OF WORK INSTRUCTIONS

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PROCESS QUESTION:

What will happen to an organization without work instructions? How work instructions help an organization or company?

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ASSESSMENT