AKSHAY TOMAR

+919819397721

1

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

COVER LETTER

Currently with a degree in BBA in Hospitality and Tourism Industry, I have been researching companies of interest that I feel would be a good fit for my professional interests. After learning about your esteemed company, I am very interested in joining your organization. I realize you will need to know a bit more about me in order to consider me as suitable candidate; for this reason, I have enclosed my resume for your review as the first step in the application process. I trust you will find my dedication to be a strong indicator of what I would contribute as a skilled, hardworking member of your organization.

During my tenure as an employee with Carlson Wagonlit Travels Gurgaon, a leading provider of travel services, and RDM Gurgaon, which is one of the earliest and still undoubtedly one of the leading BPOs of India in the travel and aviation industry, I greatly enjoyed the challenges my role had to offer. At these unique positions, I worked collaboratively with a talented team of professionals in the development of effective services and business relations.

As a keen and vigilant observer, I have learned a lot about work requirements at all levels of the organization. My technical acumen and ability to diffuse the tensions of stressed end users has contributed to effective communication, problem analysis, and technical resolutions from common to complex in nature. Combined, I am confident I would be an asset to your organization.

Thank you in advance for your time and consideration. I hope to speak with you soon.

2

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

3

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

4

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Sales and Marketing

• Generating sales lead.
• Meeting and solving client queries, analyzing their needs and suggesting them with best options.
• Selling add-on products to existing customers.
• Going through daily log of voice messages and email requests received offline for creation of new customer base.
• Creating and maintaining interested client database for follow ups.
• Online digital marketing, SEO and link building.
• Generating
• Reviews and Testimonials,
• likes, comments,
• subscribers and followers

5

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Customer Support and Informational Services

• Solving client queries, on product or market in general.
• Providing product and service information.
• Customer budget planning and providing best packages.
• Calculating exchange and refund value of products and applying service fee, penalties or waivers per company rules.
• Adhering to critical SLA requirements and ensuring prompt delivery of services to business partners.

6

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Emails, Social Media and Content Writing

• Liaising with Suppliers and Customer’s directly at global market through emails.
• Managing business reputation and online reviews on various websites such as Better Business Bureau.
• Starting email marketing campaign and managing social media handles.

7

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Grievance Handling and Rapport Building

• Handling customer grievances, and working with various US banks and customers to settle chargebacks.
• Ensuring customer satisfaction and loyalty by offering them freebies and follow-up regarding services offered

8

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Team Management and Interdepartmental coordination

• Managing task force for conducting parties while coordinating with seniors and other departments while reporting directly to the manager about the smooth functioning of services being provided.
• Ensuring proper delegation of the work to the junior staff for maximum effectiveness of work.

9

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Software Maintenance

• Regularly checking and updating software provided to business partners.
• Generating user codes for private services with level of control.
• Analyzing and correcting system discrepancies reported by clients while ensuring prompt action. MIS reporting and data maintenance.

10

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Webinars and Training

• Providing training to clients on NSE Nest trading platform and solving their queries regarding share market, trading styles and strategies.
• Training new team members on the topics of share market and further assist them in sales and support of services.
• Team Supervision Monitoring, recruiting, training & motivating the manpower and providing direction to the sales team for ensuring optimum performance and enhancing their professional and soft skills. Analysing the performance of team members for assigning targets on a regular basis.

11

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Personal Investing

• Managing own trading portfolio since 2011.
• Using fundamental approach to ascertain market movements at both macroeconomic and microeconomic level through study of economic impacts of Government policies and corporate decisions with accordance of global financial trends.
• Experience of trading in both cash segment and derivatives of commodities, currencies and equity.

12

https://sites.google.com/view/akshaytomar/services

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

13

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Xcel Serv Solutions Pvt. Ltd.

Sr. Customer Service Associate

• Answering inbound calls.
• Developing new clients and negotiating with them for securing profitable business.
• Forecasting sales targets and executing them in a given time frame thus enhancing client.Sales
• Handle Presentations, Product demos and interaction with all key people and convince them implicitly, closing the case keeping all the major aspects in front and increased sales growth.
• Channel Management & Distribution Planning & Developing and appointing new business partners to expand product reach in the market and working in close interaction with the dealers and distributors to assist them to promote the product.
• Client Relationship Management Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.Identifying improvement areas & implementing measures to maximise customer satisfaction levels.

14

5 June, 2017 - April, 2018

Udyog Vihar, Gurgaon, Haryana, India

https://www.xcelserv.com/

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Kumar Share Brokers Pvt. Ltd.

Assistant Manager

• Generating sales lead.
• Meeting and solving client queries, analyzing their needs and suggesting them with best options.
• Selling add-on products to existing customers.
• Client Database Maintenance and follow up.

15

8 February, 2015 - September, 2015

Sector 62, Noida, Uttar Pradesh, India

http://www.kumarshare.com/

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Tripster Solutions Pvt. Ltd.

Executive- Email Support and Chargeback,

Online Reputation and Social Media Managing, Calls Quality Reporting

• Worked on Amadeus and Sabre.
• Managing business reputation on various websites such as Better Business Bureau and other on social media handles.
• Going through daily log of voice messages and email requests received offline for creation of new client base.
• Handling customer grievances, and working with various US banks and customers to settle chargeback and ADM.
• Emails department.Working with various US banks and customers to settle chargebacks. Managing business reputation online on social media on various websites such as Better Business Bureau.
• Worked as quality analyst on inbound calls. Handled Credit Card Verification and Ticketing profiles as well.
• Liaising with Suppliers and Customer’s directly at global market Analyzing various work reports and providing summary to Manager.

16

December, 2013 - December, 2014

Sohna Road, Gurgaon, Haryana, India

https://www.tripster.in/#/

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

InterGlobe Technologies Pvt. Ltd.

Process Associate- Sales and Informational Services,

Add-Ons Marketing, Inbound calls

• Worked for Ethiopian Airlines on sabre systems.
• Solving client queries, on product or market in general.
• Providing product and service information like Baggage Allowance and Flight Information.
• Making New Reservations, handling exchanges and ticket refunds.
• Inbound Calling Profile for Ethiopian Airlines, one of the members of Star Alliance.
• Making new reservations, full and partial Exchanges and Refunds. Providing visa, cargo, baggage information services.

17

November, 2012 - June, 2013

Udyog Vihar, Gurgaon, Haryana, India

https://www.interglobe.com/

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Isango India Pvt. Ltd.

Customer Service Associate- Emails and Outbound Calls,

Content Writing and Online Reputation

• Liaising with Suppliers and Customer’s directly at global market through emails.
• Making bookings/Vouchers/Tickets.
• Liaising with Suppliers and Customer’s directly at global market to ensure smooth travel experience.
• Analyzing various work reports and providing summary to Manager directly.
• Ensuring customer satisfaction and loyalty by offering them freebies and follow-up regarding services offered.

18

November, 2011 - August, 2012

Sector 30, Gurgaon, Haryana, India

https://www.isango.com/

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Carlson Wagonlit Travel India Pvt. Ltd.

Travel Counselor- Refunds and Exchanges,

Business Partners Servicing, Agent Debit Memo investigations

• Worked on Sabre, Apollo and Worldspan
• Calculating International ticket value in different scenarios such as partial usage, waiver in accordance with fare rules.
• Knowledge of Airline Reporting Corporation’s online system.
• Calculating exchange and refund value of products and applying service fee, penalties or waivers per company rules.
• Adhering to critical SLA requirements and ensuring prompt delivery of services to business partners.

19

February, 2011 - July, 2011

Sector 56, Gurgaon, Haryana, India

https://www.mycwt.com/in/en/

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Reservation Data Maintenance Pvt. Ltd.

Team Member- Software Updating and Maintenance,

MIS Maintenance

• Worked for GDS Amadeus: Fare Uploading, Baggage Coding, Generating Vendor IDs,
• Contacting Airlines, correcting system discrepancies of data loaded.
• Analyzing and correcting system discrepancies reported by clients while ensuring prompt action.
• Investigating and discussing Agent Debit Memo. GDS Amadeus Fare uploading,
• Updating/ Correcting Baggage Allowance Table. Generating Vendor IDs for Private/Negotiated Fares. Correcting System discrepancies.

20

June, 2010 - February, 2011

Udyog Vihar, Gurgaon, Haryana, India

http://www.rdm.co.in/

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

PNB Metlife Insurance

Business Development and Financial Advisor

• Generating sales lead.
• Meeting and solving client queries, analyzing their needs and suggesting them with best options.
• Selling add-on products to existing customers.
• Client Database Maintenance and follow up.

21

February, 2015 - February, 2016

Gurgaon, Haryana, India

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Alfa Advertising

Office Coordinator

• Generating sales lead.
• Meeting and solving client queries, analyzing their needs and suggesting them with best options.
• Selling add-on products to existing customers.
• Client Database Maintenance and follow up.

22

July, 2013 - December, 2013

Dwarka, New Delhi, India

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

Radisson Suites

Management and Industrial Training

• Handled Guests during internship in Hotel and coordinated with other departments such as Housekeeping, F&B, Transport and Security, Kitchen, Banquets, In house Shops while reporting directly to the seniors and bosses accountable to.
• Managed few small budget party functions while coordinating with seniors and reporting to our F&B Manager about the smooth functioning of services being provided while delegating the work to the junior staff. Opera RMS.

23

December, 2009 - April, 2010

Gurgaon, Haryana, India

https://sites.google.com/view/akshaytomar/work-experience

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

24

https://sites.google.com/view/akshaytomar/education

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

WORK SKILLS

WORK SKILLS

Sales and Marketing

Customer Support and Informational Services

Emails, Social Media and Content Writing

Grievance Handling and Rapport Building

Team Management and Interdepartmental coordination

Software Maintenance

Webinars and Training

Personal Investing

Minutes Of Meetings

Know Your Customers (KYC)

Document verification

Fraud Prevention

Business Development

Client Acquisition

Brand Communication

Financial Analysis

Financial Projections

Management Reporting

Business Process Modeling

Office Assistance

Data Entry Operation

Back Office

INTERPERSONAL SKILLS

Leadership and Management Skills

Advising

Coaching

Conflict resolution

Decision making

Delegating

Diplomacy

Interviewing

Motivation

People management

Problem solving

Strategic thinking

​

PROFESSIONAL SKILLS

Dedication

Ethics

Honesty

Integrity

Maturity

Patience

Presentation

Reliability

Self confidence

ORGANIZATIONAL SKILLS

Categorizing data

Coordinating

Goal setting

Meeting deadlines

Multi-tasking

Prioritizing

Project management

Scheduling

Strategic Planning

Time management

​

TEAM BUILDING SKILLS

Collaboration

Communication

Flexibility

Listening

Observation

Participation

Respect

25

https://sites.google.com/view/akshaytomar/skills

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

TECHNICAL SKILLS

Travel Industry

AMADEUS

SABRE

Airline Reporting Corporation?S Interactive Agent Reporting

Opera's Reservation Management Systems

Better Business Bureau

​

Share Market

NSE

Neat

ODIN

TradeTiger

FXnet Trader Platform

Metastock

Kite Connect

​

Computer Skills

MS Office

Excel

Word

PowerPoint

​

​

Web

Web Designing

Social Media Optimization

Content Management Systems (CMS)

​

Writing

Content Development

Creative Writing

Web Content Writing

Social Media Content Strategy

Blog Writing

Article Writing

Digital Media

Online Media

Technical Documentation

Content Editing

Social Media

Facebook

Twitter

Instagram

Posts

Giveaways

​

Advertisements and Marketing

Online Marketing

Digital Marketing

​

Circulars and Reporting

Cloud networking and file sharing

Minutes of Meetings

​

Webinar And Training Platform

Team Viewer

Remote Access

​

Software Development Services And Testing

Troubleshooting

RepoO

OpenOffice

Impress Tableu

Designing

Logo Design

Email Campaigns

Online Advertisements

Coupons and vouchers

Pamplet

Research

​

Feedback and Surveys

Reviews and Testimonials Form

Survey Forms

Customer Satisfaction Forms

​

Google

Docs

Sheets

Slides

Forms

​

​

​

Billing and Payment

Receipts and Invoices

PayTm

GooglePay

PayPal

​

26

https://sites.google.com/view/akshaytomar/skills

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

PROFESSIONAL STRENGTHS

• Excellent analytical and statistical modeling skills.
• Ability to apply technical indicators as well as fundamental approach in analysis of market movements.
• Understanding of market rules and regulations.
• Activities of pre-open market session and post market session.
• Global and domestic trend analysis with cause and effect of market movements based on logic, experience and historical data analysis with help of technical indicators.
• Understanding of market rules, regulations, procedures and best practices.
• Experience on commodities, currencies and derivatives trading.

27

https://sites.google.com/view/akshaytomar/skills

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

LANGUAGES KNOWN

ADDITIONAL INFORMATION

DOCUMENT

• English
• Hindi

• Unmarried
• General

• PAN CARD: AKRPT2862J
• DRIVING LICENCE: P03072006606371
• ADHAAR CARD: 974531257022
• VOTER ID: TZD0393447
• PASSPORT: J4756981

28

https://sites.google.com/view/akshaytomar/identification-documents

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

COMPUTER SKILLS

• Experience on software used in capital markets like: ODIN, TradeTiger, FXnet Trader Platform, Metastock.
• Understanding of functionality of software- NSE NEAT System.
• Experience with integration of symbols in Ms Excel provided by Bloomberg, Yahoo Finance, Reuters, Sharekhan etc for charting, pattern recognition and technical analysis by running macros and or excel formulas.
• Implementation of Algo Trading rules. Understanding of HFT functioning and resources used for its implementation.
• Experience on Amadeus, Sabre and Worldspan.
• Experience on Airline Reporting Corporation’s Interactive Agent Reporting.
• Strong practical knowledge of MS Word, Excel, PowerPoint, Visual Basic.
• Basic knowledge of web designing, software development, computer hardware and networking.
• Typing Speed of 42 wpm

29

https://sites.google.com/view/akshaytomar/skills

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

WEBSITE AND APP

BLOGS

https://sites.google.com/view/akshaytomar

https://sites.google.com/view/akshaytomar/app

https://sites.google.com/view/akshaytomar/blogs

https://akshaytomar1987.blogspot.com/

https://akshaytomar.business.blog/

30

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

🏦 BANK DETAILS

BANK: SBI (STATE BANK OF INDIA)

ACCOUNT HOLDER: AKSHAY TOMAR

ACCOUNT NUMBER: 30052313941

IFSC CODE: SBIN0001690

31

https://www.paypal.com/paypalme/akshaytomar87

https://sites.google.com/view/akshaytomar/payment-options

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar

patreon.com/AKSHAYTOMAR

CONTACT INFORMATION

Phone 📞: +919810307721

E-mail address: akshaytomar87@gmail.com

Website: https://sites.google.com/view/akshaytomar

Social media handles:

LinkedIn: www.linkedin.com/in/akshaytomar87

Facebook: https://www.facebook.com/akshaytomar87

Instagram: https://instagram.com/akshaytomar1987

Twitter: https://twitter.com/akshaytomar87

YouTube: https://www.youtube.com/akshaytomar87

Google Business Profile: https://business.google.com/n/17678043658344713475/profile?fid=17031858251695052532

Address:: 1, New Delhi, Delhi, India 110016 https://maps.app.goo.gl/m8He6jQ3pwgbHamPA

32

https://sites.google.com/view/akshaytomar/contact

+919810307721 | akshaytomar87@gmail.com | https://sites.google.com/view/akshaytomar