KySTE Fall Conference

October 25, 2024

CUES Enablement & Support

Meet the Presenter

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Joanne Najarian

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Director of Customer Enablement,

Identity Automation

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Melissa Bayless

Director of Customer Support, Identity Automation

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l Confidential

District Experience

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Pre-Rollout Activities

• Preparation & Readiness Activities
• Data Preparation & Migration
• Technical Setup & Configuration
• Training & Enablement Preparation�

Rollout Period: Go-Live Activities

• System Launch
• End-User Onboarding
• Communication & Support

�Post Go-Live Activities

• Building a community for Kentucky Districts to provide best practices & feedback
• Transitioning to steady state for support and ongoing education

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District Enablement

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The onboarding of districts will be performed in a phased cohort approach.

l Confidential

Ongoing Professional Development to Ensure Success

PD Delivery Methods:

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• Role-Based Training Paths
• Interactive online tutorials
• Video demonstrations
• Webinars
• In-Person and Virtual Training
• Certification Training Program (coming)
• Self-paced e-learning academy
• FAQ, Support Materials/Website

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l Confidential

RapidIdentity Support

• Highest level of Support - Managed Support
• Dedicated Support to all Districts from Identity Automation
• Close partnership with Enablement to transition smoothly
• Close partnership with KETS Support
• Customized KY Support Site

l Confidential

Enablement for Local School Districts

https://ky.rapididentity.com/

l Confidential

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