Natalie@NatalieSweeney.com
MAKING THE PHONE FUN, WITH NATALIE SWEENEY
�Reasons to call list for Aug – Dec., along with “how to” examples demonstrated.
- Birthday
- Tell them what you appreciate about them.
- How are you celebrating?
- If late: happy birthday week or month.
- House Anniversary
- Tell them how you enjoyed working with them and helping them purchase their home.
- How’s the house? Have you done any projects around the house?
- Holidays
- Halloween
- Veterans Day
- Thanksgiving
- Christmas
- Talking Points – Coming From Contribution
- Have your heater serviced – lasts longer & runs more efficiently, both save you money.
- Home warranty – you can renew or add one.
- How’s the house? Is there anything you need? Do you need a referral to a professional for any repairs or improvements?
- Provide a CMA with recent neighborhood sales.
- Discuss refi to remove PMI and provide CMA.
- Use FORD dialogue to deepen relationship (Family, Occupation, Recreation and Dreams).
- Call about something you saw on Facebook.
- Call about something you know they’re interested in: new restaurant, car show, home show etc…
- Market update – tailor to them.
- KW Mobile App.
- Update on your business and new services you provide.
- New loan product now available for refi or purchase.
- Checking in, how are you and the house doing, is there anything I can do for you today?
- Ask for a review.
- Update CRM.
- Thank your vendors for doing a great job.
When you call your goal is to make a connection, to esteem the person you’re speaking with, to add value to their life, to show you care, and to use the knowledge and tools you have to enhance the life of the person you call. Calls are fun to make when you know that you are calling to make someone’s day. Be creative, be you, and enjoy being the best call of their day.
Natalie