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Welcome to the COPE Health Scholars Program Presentation!

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COPE Health Scholar Program

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WHO
Committed students interested in health professions pathways, enrolled in an experiential program through UCLA Executive Programs in Health Policy & Management through the Fielding School of Public Health All students are pre-screened via application, interview, health screening and 30-hour training
WHAT
A 280-hour commitment requiring a minimum of one, 4-hour shift/week Nine (9) and three (3) month options are offered to complete the program sooner Provides first-hand health care experience in a variety of departments Engages students in organizational key initiatives Provides professional development and mentoring Connects students with entry-level hospital and health system jobs Develops health care leadership from the community
WHERE
Inpatient clinical units, ambulatory settings and administrative areas

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Program Prerequisites

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18 years or older

Have a High School Degree

Health screening*
Background clearance

Active health care insurance through out program participation

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COPE Tuition

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Health Scholar w/Care Navigator Minor

Current scholars can shift both on the clinical floors as well as assisting in care management and care coordination

Care Navigator Scholar

Expose and train current Care Navigators for roles in care management and care coordination

Tuition fee: $325

Health Scholar

Higher education students and graduates assist with basic patient care and support health care administrators.

Tuition fee: $325- $595

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Health Scholar Role

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Staff Presence Not Required

Greet and assist members and/or visitors
Round on Patients
Answer call lights
Promote floor initiatives

Staff Approval Presence NOT Required

Discharge patients
Ambulate non-fall risk patients/members
Patient Vitals
Feed Patients
Run Labs

Staff Presence Required

Assist staff with daily patient care activities

Examples: bathing, toileting, repositioning
Observe procedures and office visits

Restrictions

Translate/interpret clinical information
Handle medications
Act as a sitter
Ambulate fall-risk patients/members

Role Objectives:

Learn how to provide basic patient care from clinical team
Join the patient care team and support with providing customized one-on-one patient care
Learn about different career paths within health care
Support patient care team with enhancing patient experience and patient satisfaction

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Program Experience, Value, and Benefits

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Alumni Current Schools and Career Paths�

Alumni Current Profession

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Alumni Current School Program

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Emergency Department

Internal Medicine

Cardiology

OB/GYN

MRI

Maternity Care [Postpartum, L&D, and NICU]

Physical Medicine / Polk Gym

Laboratory

Radiology

Moreno Valley MOB

Employee Health

Mammography

Corona MOB

Urgent Care

Pediatrics

Medical Surgical Hemodialysis

Telemetry

KPR Department Tier System

Training

Tier 4

Tier 3

Tier 2

Tier 1

0 Floor Hours

48 Floor Hours

96 Floor Hours

144+ Floor Hours

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The Benefits

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Eligibility for a Letter of Recommendation

A completion certificate from

UCLA’s Executive Programs in Health Policy & Management

Access to over 34,000 alumni through COPE Connect network

Access to educational events, workshops and benefits when applying to graduate programs

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The Benefits

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	Quarterly educational lectures and workshops focused on enhancing basic health care knowledge. Examples include: Health Care vs. Health: What is the Difference? Aging and Health Care Managed Care 101 Changing Health Care Landscape Understanding Social Determinants of Health in the US
	Quarterly workshops designed to provide professional development opportunities. Examples include: Excel Training Personal Branding Nailing your Interview Mock Interviews Resume Building
	Quarterly workshops in partnership with The Princeton Review including: Mastering the Medical School Admissions Timeline MCAT/GRE Overview Info Session Interview Tips/Multiple Mini Interview Introduction

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The Benefits

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	Diverse career panels exposing Scholars to different professions with the purpose of: Understand all available roles in health care First hand exposure to unique journeys to career success Connect Scholars to prospective mentors to support their career path Opportunity for Scholar to ask specific questions regarding specific health care role
	Access to COPE Connect network Join a growing network of 34,000 Health Scholar alumni across the nation Access to networking opportunities with seasoned health care professionals Receive discount with preferred vendors including The Princeton Review Gain letter of recommendation privilege even after graduating from COPE Health Scholar program

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Enrollment and Training

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Overview

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Online Application

Virtual Interview

Health Screening, Clearance and One-Time Tuition

30-hour Training and Examinations

Quarterly Department-Specific Orientation and Training

Quarterly Rotations (minimum one 4-hour shift per week)

Minimum 280-hours experience as Health Scholar

Completion certificate in

Patient Experience and Pre-Licensed Clinical Care

Ongoing Program Experience

Training

Enrollment

Graduation

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Program Training

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Didactic

Online modules completed remotely on topics including:

Program structure and policies, infection control, customer service, patient safety and confidentiality

Patient Care Training

Weekend (2) training include:

Patient comfort care skills and competencies
Practical scenarios in a patient care setting

Competency Evaluation

Written and practical scenario-based examinations

Department Specific Training and Rotations

DST will be given following successful admission on Training Day 2
Shifting will begin on the 1st of the next month

Training

Evaluation

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What does Training look like?

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Training Curriculum

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HCAHPS Improvement
HEDIS Improvement
Age-appropriate care
Diversity and cultural competency
Hourly rounding
Key organizational initiatives

Patient comfort care techniques
Evidence-based practices
Critical thinking skills
Standard precautions
National patient safety goals
Covid-19 Precautions

Leadership team
Project management
Professional development
Public speaking
Program operations
Employment readiness

HIPAA
Accrediting agencies (The Joint Commission, DNV, CMS, DHS, CDC)
Mandatory reporting
Health reform
Health care system policies

Service Excellence

Leadership and Management

Rules and Regulations

Patient Care Competency

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Health Scholar with Care Navigator Minor

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- Students can shift either as both as Health Scholar and Care Navigator

- Students can pause as a Health Scholar and complete Care Navigator

96 Hours to complete the Minor

No additional Tuition

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Care Navigators Overview

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The Care Navigator Scholar program offers individuals the opportunity to gain firsthand experience in working with underserved communities to improve health outcomes
As a Care Navigator Scholar, you will receive training to prepare you to connect patients to educational resources, community-based opportunities, and more
You will work closely with care coordinators, social workers, health care administrators and case managers to be uniquely positioned to support interventions targeted towards special populations including homeless individuals and those diagnosed with chronic conditions.

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Primary Care Navigation Activities

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Care navigation includes a broad range of tasks that can be categorized into the following six primary areas

Care Coordination Organizing health care activities between recipient, family and providers to facilitate care delivery and navigation of the healthcare system to carry out necessary activities	Health Promotion Enabling recipients to increase control in health care decisions and improve health through proactive interventions and strategies and preventative care	Supporting access to care, follow- up with health care providers, necessary tests and labs to ensure engagement in health care and increased adherence with treatment

Leveraging community resources and social supports to effectively support recipients in navigating the health care delivery system	Care Transitions Supporting and facilitating care transitions from one setting of care to another	Engagement

Engaging in meaningful activities or strategies that provide recipients with a sense of ownership in health care increasing the likelihood of adherence and improved outcomes

Comprehensive traditional Care and Follow-Up

Community Referrals & Social Support Services

Comprehensive Traditional Care & Follow-Up

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Why the COPE Care Navigator Program?

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Learn about population health management across the care continuum
Increase knowledge of the impact of social determinants on health outcomes
Increase knowledge of the changing health care landscape
Assist in educating patients about their conditions and care options
Improve care by leveraging both health system and community-based resources
Learn important administration skills necessary for documentation in a health care setting
Enhance health care industry knowledge by engaging in outpatient and inpatient settings
Develop communication and customer service skills
Prepare yourself for a healthcare administration career path

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Core Care Navigator Curriculum

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Navigators’ role is a strategy designed to facilitate care access and through advocacy and coordination, building trust and demonstrating cultural competence

Health Care Landscape

Social Determinants of Health

Chronic Disease Management

Effective Communication & Motivational Interviewing

Cultural Humility & Inclusivity

Documentation Basics

Resources & Referrals

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Care Navigators at KP Medical Group Riverside

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	Strategic Goals
	Increase in member screening and attendance to appointments through member education Develop customized training to train Care Navigators on the “why” behind importance of screenings, making Care Navigators ambassadors to KP members Training Care Navigators to identify and help address social determinants of health barriers by providing key KP resources Outcome Metrics: Increase in members scheduled for appointment Increase in members who attend appointment Increase in members with a barrier to care successfully resolved

Care Navigators work collaboratively with KP team to support organizational goals towards meeting HEDIS scores

Targets include:

Hypertension – Blood Pressure Management
Diabetes – A1C Testing
Pediatrics – Immunization Screening
Breast Cancer Mammography Screening

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Care Navigator Program Commitment

Tuition Fee

One to Two, 4-hour shifts/week (9-month)

Two, 4-hour shifts/week (6-month)

Quarterly program meetings

250 hours to complete the program

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Location and

Next Steps

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Kaiser Permanente Riverside

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Deadlines & Tuition

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Application Deadlines	Training Days	Program Start
Fall Rotation: August 8	Interviews/Clearance: Training: September 6, 7, & 13	October 1

Visit our website at www.copehealthscholars.org

Application Fee	One Time Program Tuition
$21	$325 - $595

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KPR Program Contact Information

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Kaiser Permanente Riverside�Program Manager: Sam Tien

stien@copehealthsolutions.com

Kaiser Permanente Riverside�Director of Recruitment: Leah Serrano

kprdr@copehealthscholars.org

Kaiser Permanente Riverside�Director of Enrollment: Sherry Saad

kprde@copehealthscholar.org

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Interest Form

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@Copehealthscholars

@Iehealthscholars

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This document is proprietary and confidential to COPE Health Solutions and is protected under the copyright laws of the United States and other countries as an unpublished work.

Any other reliance or disclosure in whole or in part of this information without the express written permission of COPE Health Solutions is prohibited.