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Jhe Vander Kyle G. Eroy

Customer Service & Virtual Support Portfolio

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Professional Summary

  • Customer Service & Virtual Support Specialist
  • Experience in healthcare support, billing, and technical assistance
  • Strong communication, organization, and multitasking skills
  • Experienced in remote and office-based environments

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Core Skills

  • Email & Calendar Management
  • Customer Service & Client Support
  • Healthcare & Billing Assistance
  • Data Entry & Documentation
  • Technical Troubleshooting
  • Appointment Scheduling & Follow-ups

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Work Experience – Qualfon

  • Customer Service Representative (2021–2022)
  • Handled customer inquiries, billing, and order concerns
  • Provided support via phone and email
  • Maintained accurate customer records

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Work Experience – Foundever

  • Technical Support Associate (2022–2023)
  • Supported internet and telephone services
  • Assisted residential and small business clients
  • Escalated complex issues appropriately

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Tools & Platforms

Canva

RingCentral

Google Workspace (Gmail, Docs, Sheets, Calendar)

Microsoft Office (Word, Excel, PowerPoint)

CRM Systems

Email Ticketing Systems

Zoom

Slack

Skype

Data Entry Tools

Appointment Scheduling Tools

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Why Work With Me

  • Reliable and detail-oriented
  • Quick learner and adaptable
  • Strong professional communication skills
  • Client-focused and solution-oriented

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Contact Information

  • Email: vandereroy88@gmail.com
  • Phone: +63 968 218 3151
  • Location: Cebu City, Philippines
  • Available for remote and onsite roles