rjholden@iu.edu
SEIPS 101 and
7 Simple SEIPS Tools
Rich Holden, PhD
Professor and Chair
Department of Health & Wellness Design
IU School of Public Health-Bloomington
CENTER FOR HEALTH INNOVATION & IMPLEMENTATION SCIENCE
Brain
Safety
Lab
How’s this for irony?
Immediately upon the cartoon's publication, Chronicle Features, which syndicated The Far Side, was inundated with queries from readers and newspaper editors seeking an explanation of the cartoon. According to the general manager of Chronicle Features, "the phone never stopped ringing for two days."[3] … In one letter, a reader from Texas wrote that they had shown the cartoon to "40-odd professionals with doctoral degrees," and none could understand it.[4]
Wikipedia
We know, that for objects to be accepted and used, they must minimally be useful and easy to use – and anything that is not easy to use will not be useful
Holden & Karsh, 2010
Waterson et al., 2015
Ironically, our systems theories and tools are highly sophisticated, but “difficult to use, time consuming and [require] a lot of training.”
Courtesy of Macquarie University
(and Google)
Vs.
For non-research applications of SEIPS we need “an easy-to-use version of the model and simplified tools for model application.”
Werner et al., 2021
Nielsen 1989
Brooke 1996
Holden 2020
Discount, off-the-shelf methods
Holden & Carayon, 2021
Free, Quick and easy to read, Meant to be practical
(but that’s not all)
SEIPS 101: A simplified model
SEIPS 101: A simplified model
Tool #1: �The PETT Scan
The PETT Scan serves as a checklist to ensure consideration of the full breadth of a work system, namely the components People, Environments, Tools, and Tasks.
It can be used for:
Tool #2: �The People Map
The People Map does what its name implies, representing the various people involved in a work system and how they relate or interact.
It often uses:
Tools #3 and 4:�Tasks, Tools, and Outcomes Matrices
Matrices are templates to identify and describe a set of things, in this case, the tasks being performed and tools being used in a work system.
The Tasks X Tools Matrix is a tool for depicting which tools are used for which tasks.
The Outcomes Matrix is a template to identify and organize the various outcomes of interest, whether they represent project goals, measures to be collected, or evaluation criteria.
Tool #5: The Journey Map
The journey map can be used as a tool to represent how people interact dynamically with other people, tasks, tools, and environments over time.
By leveraging color, imagery, spatial relationships, and other visualization techniques, journey maps often convey multidimensional information in a salient, usable, and memorable way.
Tool #6: �The Interaction Diagram
Interaction diagrams present the multiple relevant and interacting causal factors for a process, event, outcome, or a set of processes, events, or outcomes over time.
One use of the interaction diagram is to draw comparisons between two or more things.
Holden et al., 2015
From Holden et al., 2015, Applied Ergonomics (Patient Work System model)
External
Environment
#
facilitating factor
#
impeding factor
1
Although she knows importance of exercise
1
and is motivated to exercise,
2
2
walking is difficult for the patient
3
3
From Holden et al., 2015, Applied Ergonomics (Patient Work System model)
External
Environment
#
facilitating factor
#
impeding factor
1
Although she knows importance of exercise
1
and is motivated to exercise,
2
2
walking is difficult for the patient
3
3
due to physical impairment and fatigue.
4
4
However, she can swim
5
5
and has access to an outdoor community pool.
6
6
Although she has no car,
7
7
her son drives her there in the summer.
8
8
When the weather gets cold,
9
9
this outdoor pool is closed.
10
10
She does have access to a local gym w/ pool.
11
11
However, she chooses not to go there because the gym’s other patrons tend to be younger and she is self-conscious about what they will think when they see all her surgical scars.
12
12
Tool #7:�The Systems Story
The Systems Story tool is a story frame about how things happen in systems according to SEIPS: how the design of the system produces a change in the process, thus resulting in drastically different outcomes.
Figure based on Holden & Boustani 2020, Modern Healthcare
https://www.hii.iu.edu/the-value-of-an-agile-mindset-in-times-of-crisis/
My main message =
SEIPS 101
Contact Dr. Rich Holden at rjholden@iu.edu
“Darn these hooves! I hit the wrong switch again! Who designs these instrument panels, raccoons?”
HUMAN FACTORS = �Design to fit humans
COW TOOLS =
Gary Larson’s inscrutable cartoon
SEIPS (in) 3D: The system journey is the dynamic (re)design of systems over time
caused by internal and external forces.
“Systems journeys are three-dimensional!”
© 2021 Richard Holden