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Workflow Prioritization

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Use case

As a CX manager, I want to give priority to the workflow rules, so that I can set which rules take precedence when the workflow is executed

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Problem

Currently, the workflows are executed in the order that they are created / displayed.

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There is no option to reorder the workflows so that the customer can choose the order in which the rules are executed.

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Solution

We will provide an option to prioritize the workflow rules. Users will be able to drag and reorder the rules. This way the user can set the order in which the rules are executed.

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Screens

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Reorder rules using drag and drop

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Thank you!

#ft-relatedchannel