Explore programme overview
An 8-week digital exploration programme for charities
Welcome from Refugee Action
Pascale
Lora
Iris
Noam
We’ll be your support team
Refugee Action
Refugee Action
SIDE Labs
SIDE Labs
Good Practice & Partnerships: Our objective
To connect, inform and support frontline UK refugee and asylum organisations. We work together to design and deliver services to meet client needs.
Aim of the Explore Programme
Work through a user-centred design process to identify the needs and behaviours of your users, and how digital design can best support them.
By the end of the programme, you will:
Key dates
Two tracks
The cohort of 12 charities are split into two tracks
TRACK 1:
Making websites accessible
Explore how to improve your website so that people can find your organisation and your services.
TRACK 2:
Adapting service delivery
Explore how to move services online, deliver services using digital tech or how to build a flexible delivery model.
Meet the cohorts
The charities on each track - See contact details
SUPPORT: Lora & Noam
Making websites accessible
SUPPORT: Pascale & Iris
Adapting service delivery
What’s expected of everyone
What you will do
What we will do
Programme phases
The phases that you’ll work through
Discover
Define
Develop
Where we do research, talk to users and understand the problem from their perspective.
Where we turn insights into ideas, find inspiration and start to sketch solutions.
Where we turn ideas into tangible solutions, so we have something to test and validate.
Materials we’ll provide
Trello Board
Google Slides
To help guide you through the 8-week programme.
To help you communicate your work and findings.
Where to find activities
Trello Board
Activity worksheets and examples to help guide you through the 8-week programme.
Accessing the worksheets
Trello Board
Each card contains an overview, worksheet links and further reading.
Support we’ll provide
Zoom workshops
Slack support
1-2-1 support calls
A space for you to ask questions and get support.
Surgeries & drop-ins
To troubleshoot and answer any questions you have.
Support you to work through programme activities.
Calls with your support team to work through challenges.
Group sessions each week
Ideally just the lead from each charity will join the sessions below
Tuesday AM - 1.5 hours
Work on weekly activities
Thursday AM - 1 hour
Surgeries & sharing
15 mins: Settle down and check-ins
15 mins: Intro to weekly activities
30 mins: Start on activities < Breakouts
15 mins: Share work and challenges
Surgery sessions = One-on-one time with Refugee Action team.
Sharing sessions = Share your work with the cohort.
Tools we’ll be using
We like to use tools that allow for easy collaboration and sharing
Trello
Google Docs
Google Slides
Slack
Miro
Where you’ll grab programme activities from
Where we’ll share info and communicate with each other.
Where you’ll brainstorm ideas collaboratively.
How we’ll create and share activities.
How we’ll share and create presentations.
Zoom
For coming together for workshops and events.
Thank you