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COMMUNICATIVE ENGLISH

DIPLOMA 1st YEAR

DEPARTMENT OF MECHANICAL ENGINEERING

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PREPARED BY

JAGANNATH PRADHAN

ASST. PROFESSOR

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Communication Skills

Or,

Have you heard what

I think I’ve said?

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Getting to know �each other

  • ROHAN – An introduction
  • KUNAL – An introduction
  • MERAJ – An introduction
  • About you...

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Course Aim

To enable delegates to learn more about communication skills, and to practice in a safe environment

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Course Objectives

By the end of the course, delegates should have:

  • A better understanding of the role and importance of Natura 2000 sites and networks
  • A better understanding of how to communicate effectively, particularly within the context of Natura 2000
  • An insight into the purpose of communication strategies, include communication within and outside the organisation
  • Exposure to, and experience of, new communication skills, including written communication, presentation skills, feedback and listening skills.
  • Discussed some techniques for two-way communication with groups, such as negotiation and facilitation techniques
  • Throughout this course, time will be given to reflect on techniques used and to actively have a go.

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Course Programme - Monday

Setting the Scene

  • Introductions to each other
  • Introductions to course
  • An Introduction to Natura 2000
  • Communication in Protected Areas
  • Communication Strategies with Organisations

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Course Programme – Tuesday�

Developing your Personal Communication Skills

  • Energiser and re-cap on yesterday
  • Personal Communication skills, including:
    • Verbal/Non-verbal communication
    • Active listening
    • Assertive, not aggressive
    • Giving and receiving feedback
    • Written communication

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Course Programme – Wednesday�

Developing your skills for communication with a wider audience

  • Enlivener and re-cap on course so far
  • Effective ways of communicating with groups
  • Interpretation techniques
  • Presentation skills

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Course Programme – Thursday�

Being more effective in two-way communication

  • Enlivener and re-cap
  • Facilitation techniques
  • Negotiation and Conflict resolution
  • Online Communication

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Course Programme – Friday�

More two-way communication

  • Enlivener and re-cap
  • Talking to the media

Action planning

  • Sharing your skills – Cascade learning
  • Action planning
  • Conclusions and finish

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Learning Cycle

Having an Experience

Reviewing the Experience

Drawing conclusions from the Experience

Putting conclusions into practice

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Unconscious Incompetence

(Ignorance)

Conscious Incompetence

Conscious Competence

Unconscious Competence

Spiral of Understanding skills

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What is Effective Communication?

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What is effective communication?

  • In groups, try to come up with a definition of communication.

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According to the Collins Essential English Dictionary (2006, 2nd edition), it’s a noun meaning...

1. the exchange of information, ideas, or feelings

2. something communicated, such as a message

3. communications means of travelling or sending messages

It’s an art as much as a science

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What is Effective Communication?

Information

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The reality...

Information

Why?

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Potential influences

  • Body Language/ Non-Verbal Communication
  • Language used
  • Existing knowledge
  • Assumptions
  • Context
  • Memory
  • Attitudes
  • Stress
  • Clarity
  • Culture
  • Listening skills
  • Writing skills

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Why does it matter?

What happens when communication doesn’t work properly?

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NEXT!

Learn more about Natura 2000 and why it is important in protected areas that we communicate clearly and effectively