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Service Level Agreement Template

&

Annotation Acceptance Framework

Roadmaps

Wouter Addink

National Nodes meeting and ISTC meeting, May 2026

license: CC-By

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Service Level Agreement Template

Purpose: prepare for SLAs (Service Level Agreements) that will be used as the formal contractual agreements between a Service Provider and DiSSCo ERIC.

Scope: Both core and non-core DiSSCo services

Proposed solution: One or more SLA templates with the Service Provision General Framework Agreement (SP/GFA) as foundation (https://doi.org/10.5281/zenodo.17701077)

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SLA Template status

  • 0.1 version draft available: https://bit.ly/DiSSCo_SLA
  • First public consultation meeting held 18 May
  • Feedback requested by email

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SLA template development Roadmap

Aim:a finalized plan by the end of 2026

Phase

Activity

Timeline

Drafting

Create draft SLA for stakeholders review.

April 2026

Consultation

Open public consultation for stakeholders

May - Oct 2026

Reporting

Report progress to the Interim General Assembly (iGA).

July 2026

Finalization

Final SLA template documentation

December 2026

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Annotation Acceptance Framework (AAF)

Purpose: to govern the submission, validation, and acceptance (or rejection) of annotations

Scope: Annotations on Digital Specimen and Digital Media objects

Proposed solution: custodian can transfer responsibility to experts, separation in high and low impact changes.

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TAB Recommendation: "Layered Governance" Model

The Technical Advisory Board (TAB) strongly recommended moving away from a rigid, "gatekeeper" style of data management toward a democratized, layered approach.

  • Move Beyond the "Single Point of Truth": Instead of forcing a single version of a record, DiSSCo should maintain a Knowledge Graph where all annotations coexist as linked data.
  • The "Community Consensus View": DiSSCo should define a "Blessed" or "Primary" subgraph. This is the version of the data that has been vetted by chosen experts or trusted institutions.
  • User Choice & Transparency: End-users and external organizations (like GBIF) should be able to choose which "layer" of trust they want to view—whether it’s the expert-vetted data, the raw community discussion, or a specific institution’s preferred records.
  • Avoid Bespoke Silos: Stick to multi-domain open standards (e.g., Linked Open Data, FDOs) rather than building technical solutions tailored only to specific stakeholders.

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Technical Solution: Framework Architecture�Goal: balance automation for routine tasks with expert oversight for critical scientific changes.

A. Categorization of Changes by Scientific Impact

  • Low-Impact (Automated): Simple error corrections (e.g., longitude/latitude formatting or obvious typos). These can be accepted automatically via trusted machine services.
  • High-Impact (Vetted): Changes to scientific identification (e.g., a new species name). These require human expert or "Trusted Machine" verification.

B. The Expert Layer

  • Expert Groups: Recognition of community-driven expert groups who have the authority to vet annotations.
  • Machine Annotation Services: AI or automated tools can be granted "expert" status if the community trusts their logic, allowing them to handle high volumes of routine data cleaning.

C. Provenance & Versioning

  • Provenance: Every annotation is a digital object with clear provenance
  • Versioning: DOIs point to latest state of the annotated object but individual versions remain citable

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Core Principles for Implementation

  • Provenance and Persistence (Technical Requirement)
  • Evidence and Justification (Scientific Requirement)
  • Right to revert changes (Custodian Requirement)
  • Conflict Resolution (Governance Requirement)

To achieve layered governance:�Data Custodian can delegate responsibility to an Expert(-group), Citizen Scientist or MAS

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AAF development Roadmap

Aim:a finalized plan by the end of 2026

Phase

Activity

Timeline

Drafting

Create draft framework for SAP and global community review.

May 2026

Consultation

Open Request for Comments (RFC) to the public.

June - Aug 2026

Reporting

Report progress to the Interim General Assembly (iGA).

July 2026

Finalization

Final plan approval and potential publication.

December 2026