�AN INTRODUCTION TO HUMAN RESOURCE MANAGEMENT FOR SMALL BUSINESSES�Presented by:�Ilsa H. duVerney

Facilitated by Ilsa H. duVerney CARI-CODE

HUMAN RESOURCE DEVELOPMENT

A SYSTEMATIC APPROACH OF EXPANDING WORK RELATED COMPETENCIES AND PRODUCTIVITY WHILE EMPHASISING INTEGRATION OF INDIVIDUAL AND ORGANISATIONAL GOALS�

Designed and Facilitated by Ilsa H. duVerney

NINE COMPONENTS

• ORGANISATION DEVELOPMENT
• ORGANISATION DESIGN
• COMPENSATION/BENEFITS
• RECRUITMENT
• LABOUR RELATIONS

Designed and Facilitated by Ilsa H. duVerney

NINE COMPONENTS (cont’d)

• PERSONNEL RESEARCH/ INFORMATION SYSTEM
• EMPLOYEE ASSISTANCE/COUNSELLING/

INNOVATION/ Problem Solving

• TRAINING AND DEVELOPMENT

Designed and Facilitated by Ilsa H. duVerney

EXPECTED OUTCOMES

• QUALITY OF WORK – TO GAIN COMPETITIVE ADVANTAGE
• PRODUCTIVITY – INCREASED PROFITABILITY/EFFICIENCY AND EFFECTIVENESS
• HUMAN RESOURCE SATISFACTION/HIGH MORALE
• DEVELOPMENT OF BUSINESS & HUMAN CAPITAL
• READINESS FOR CHANGE (ADAPTATION TO ENVIRONMENTAL NEEDS)

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Designed and Facilitated by Ilsa H. duVerney

RESOURCES ARE ASSETS WHICH ARE TRANSFORMED THROUGH A PROCESS TO PRODUCE PROFITS AND ADD VALUE�����….PRODUCTIVITY

Designed and Facilitated by Ilsa H. duVerney

BUILD AN EMPLOYEE PARTNERSHIP

From: To:

▪ Dependency ▪ Self-initiative

▪ Career stability ▪ Career flexibility

▪ Doing the job ▪ Adding value

▪ Promotions ▪ Learning/Growing

▪ Career success ▪ Business success

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Designed and Facilitated by Ilsa H. duVerney

SMALL BUSINESS BALANCING ACT

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• One extreme- hire only qualified people
• Other extreme, Train and develop employees to meet the needs.
• Keep the existing staff engaged and motivated
• Grow business and ensure stability in the workforce.

Designed and Facilitated by Ilsa H. duVerney

KEY HR RESPONSIBILITIES

Mapping the Growth Strategy

• Being in sync with Company’s- Vision, Mission , Values etc.
• Foster an endearing Culture from day 1
• Aligning HR policies/ strategies to meet goals
• Lead by example

BENEFITS:

-Develops industry foresight

-Creates Synergy

-Develops high Trust and sense of purpose/belonging

Designed and Facilitated by Ilsa H. duVerney

EFFECTIVE MANPOWER PLANNING

• Assess the workload
• Consider seasonal patterns of demand and probable turnover rates.
• Can any jobs be eliminated to free people for other work?
• Ensure flexibility & multi-tasking
• What balance of full-time or part-time, temporary or permanent, hourly or salaried personnel do you need? What does the labour supply look like in the future?
• Will you be able to fill some of the jobs you've identified? How easily?
• What qualifications are needed?

Designed and Facilitated by Ilsa H. duVerney

STAFF RECRUITMENT

• Recruiting- matches and develops the abilities of job candidates and employees with the needs of the company.
• Fill positions with people who are both willing and able to do the job- Recruit for Attitude and train for skill

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Designed and Facilitated by Ilsa H. duVerney

TIPS TO ATTRACT EMPLOYEES

• Find out what is the going rate is for the position and at least match it.

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• Offer an employee benefit programme.

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• Make lifestyle part of your employee recruitment offer.

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• Emphasize the benefits your small business

offers.

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• Be creative with perks.

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Designed and Facilitated by Ilsa H. duVerney

FINDING STAFF

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• Put the word out on the street.
• Connect with your local training institutions.
• Get involved with your local college or university
• Hire through HEART.

- Hire trainee/student.

• Use placement/employment agencies.
• Use the web

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Designed and Facilitated by Ilsa H. duVerney

ORIENT NEW EMPLOYEES

• BENEFITS:
• -Key to Building right Culture
• -First impressions lasting
• -Builds Confidence
• -Set Tone &Expectations

Designed and Facilitated by Ilsa H. duVerney

SET CLEAR EXPECTATIONS

• Document the job and determine realistic specifications of skill requirements for each-

- Conduct a job analysis

- Develop a written job description

- Prepare a job specification.

• BENEFITS:
• - Assures a better job fit
• -Increased Productivity
• -High Morale

Designed and Facilitated by Ilsa H. duVerney

TRAIN & DEVELOP-�LONG TERM PROFITABILITY

BENEFITS:

• Creates a readily available pool of staff
• Advances technological capabilities
• Builds a more efficient, effective and highly motivated team
• Enhances the company's competitive position
• Improves employee morale
• Ensures adequate human resources for expansion

Summary - Specific benefits:

• - Increased productivity.�- Reduced employee turnover.�- Increased efficiency resulting in financial gains.�- Decreased need for supervision

Designed and Facilitated by Ilsa H. duVerney

BUILD TRUST- INCREASE PRODUCTIVITY

• BENEFITS:
• Employees frequently develop a greater sense of self-worth, dignity and well-being as they�become more valuable to the firm and to society.
• Generally they will receive a greater share of the material gains that result from their increased productivity.
• These factors give them a sense of satisfaction through the achievement of personal and company goals.

Designed and Facilitated by Ilsa H. duVerney

CREATE INNOVATIVE COMPENSATION PACKAGE

• Compensation takes two forms:

- Direct compensation (wages and salaries)

- Indirect compensation (fringe

benefits-important to small

business)

• Cafeteria Planning:

- Package benefits to suit employee

need

- Allocate money for benefits

- Have employees choose the suitable benefit

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Designed and Facilitated by Ilsa H. duVerney

What is World Class Human Resources?

• World Class HR Leadership is about people effectiveness, not the HR organisation
• All business issues (problems and opportunities) are ultimately human issues
• Competitive advantage ultimately derives from an organisation’s people
• People’s talent, and the ability to leverage it to the market place is the capital source of scarcity of the future
• The ultimate test of HR leadership is the effectiveness of the overall organisation – cost-effectiveness, quality, adaptability, learning, and customer satisfaction.
• World Class HR Leadership starts at the top

Designed and Facilitated by Ilsa H. duVerney

What are the implications for HR?

Designed and Facilitated by Ilsa H. duVerney

 �AN INTRODUCTION TO HUMAN RESOURCE MANAGEMENT FOR SMALL BUSINESSES�Presented by:�Ilsa H. duVerney

Facilitated by Ilsa H. duVerney CARI-CODE