Basic Troubleshooting

Table of Contents

• Changing recording input and audio output
• Adding Printers
• PSD Software Center
• OPAC checking out EdTech tools
• SMART Board troubleshooting
• Blocked websites and filter requests
• Help Desk
• Display Options
• Pro Accounts
• Hangouts

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Adjusting Recording and Playback

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Adjusting Recording and Playback when using a speakers, headsets, built in microphone or attached microphone

Enabling disabled audio devices (if HDMI audio isn’t working)

Allowing the microphone and camera in Chrome

Adding Printers-self service

Adding Printers Directions

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PSD Software Center

Do a search for “Software Center” in the Windows Menu

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PSD Software Center

A variety of applications that are available to download by teachers and students without an “administrator” password.

• Big Ideas Math & Envision
• Adobe Creative Cloud (Photoshop, Illustrator, Premier etc)
• SMART Notebook

Need software? Check the Software Center first!

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Booking Resources in OPAC

1. Go to the PSD Library Search Page
2. Log in with your PSD username & password
3. Switch the library to Curriculum/Foss Resources
4. Search for your resource
5. When ready click “book item”
6. Choose dates you want the item(s)
7. Click “BOOK ITEM”
8. Check your booking by going to
1. My Account → My Borrowing → Booking

Help Document for booking resources in OPAC

Booking Resources in OPAC

Video demo

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Help Document for booking resources in OPAC

SMART Board troubleshooting

Checking connections

Orient for accuracy

Using Connection Wizard

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Display Options

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Blocked websites and filter requests

Staff can check to see if a website is blocked for students AND that if it is blocked for them or students that they can email a request to filter@psdschools.org to have it unblocked. Staff can test a website, while on PSD-Secure by going to bit.ly/testpsdfilter

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PSD HelpDesk and IT Ticket System

If you’re having trouble, there are two options available to you.

Call the HelpDesk at 490 - 3456

or

Create a ticket by going to

help.psdschools.org

Pro Accounts

Ed Tech has premium accounts for the following web apps:

Bulb, KidBlog, PearDeck, Pixton, PlayPosit, ThingLink, and WeVideo

Google Hangouts

You can use Google Hangouts to IM (instant message), video chat, and screenshare with other PSD teachers and Ed Tech Facilitators.

This is a great way to get help quickly or host/attend a meeting.

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