1 of 33

Introduction to Business

​

​

​

Chapter 6 MANAGEMENT AND LEADERSHIP IN TODAY’S ORGANIZATIONS

PowerPoint Image Slideshow

​

2 of 33

Learning Outcomes

  1. What is the role of management?
  2. What are the four types of planning?
  3. What are the primary functions of managers in organizing activities?
  4. How do leadership styles influence a corporate culture?
  5. How do organizations control activities?
  6. What roles do managers take on in different organizational settings?
  7. What set of managerial skills is necessary for managerial success?
  8. What trends will affect management in the future?

3 of 33

Table 6.1 What Manager’s do and Why

4 of 33

1. What is the role of management?

  • CONCEPT CHECK
  • Define the term management.
  • What are the four key functions of managers?
  • What is the difference between efficiency and effectiveness?

5 of 33

Table 6.2 Types of Planning

6 of 33

Table 6.3 Twitter’s Mission, Values and Strategy

  • The 3 Parts of a Company Mission Statement:
  • Purpose
  • Values
  • Action

7 of 33

Efficiency versus Effectiveness

  • View this video and think about the way you tackle your daily list of things to do: Are you being efficient, being effective, or both?  
  • First, remember the definitions from Section 6.1:  Efficiency is using the least possible amount of resources to get work done, whereas Effectiveness is the ability to produce a desired result. 
  • Then, review the additional detail from the video: Efficiency is how fast and how well you’re getting things done.  Effectiveness is about getting the right things done. 

8 of 33

Efficiency versus Effectiveness

  1. Although these terms are explained somewhat differently, the bottom line that differentiates Efficiency and Effectiveness?
  2. What could you change now, and in the future, to be both more efficient and effective? 

​

9 of 33

2. What are the four types of planning?

  • CONCEPT CHECK
  • What is the purpose of planning, and what is needed to do it effectively?
  • Identify the unique characteristics of each type of planning.

10 of 33

Exhibit 6.3 The Management Pyramid

11 of 33

The Strategic Planning Process

  • This host for this video, Erica Olsen, zeroes in on Strategic Planning using a diagram or illustration to display on one whiteboard the entire process.  View the video, review Section 6.2, and then think about how strategical planning is different from the other types (tactical, operational, contingency) discussed in this section of the text, and summarized in Table 6.2.  

12 of 33

The Strategic Planning Process

  1. Would you think, though, that the various criteria across the top of Table 6.2 would apply to all industries and organizations identically?
  2. What about the other headers on Table 6.2, would any of these require modification depending upon the industry, organization or even the geographic area of the world in which they did business? 

​

13 of 33

3. What are the primary functions of managers in organizing activities?

  • CONCEPT CHECK
  • Explain the managerial function of organizing.
  • What is the managerial pyramid?

14 of 33

Table 6.4 Leadership Styles of Managers

15 of 33

4. How do leadership styles influence a corporate culture?

  • CONCEPT CHECK
  • How do leaders influence other people’s behavior?
  • How can managers empower employees?
  • What is corporate culture?

16 of 33

Exhibit 6.5 The Control Process

17 of 33

Facebook's Sheryl Sandberg

  • Chances are you are a user of Facebook, perhaps occasionally, although for most people, Facebook is their social media platform of choice.  Watch the interview with Facebook’s Chief Operating Officer (COO), Sheryl Sandberg.  Then identify what you think is the leadership style of this powerful corporate executive, perhaps using Table 6.4 as a good guide to decide.  

18 of 33

Facebook's Sheryl Sandberg

  1. Do you think Sandberg is more Autocratic, Participative or Free Rein?
  2. Is there anything else you learned about Sandberg’s approach to leadership? 
  3. What about Sandberg’s thoughts on women and leadership? 

​

19 of 33

5. How do organizations control activities?

  • CONCEPT CHECK
  • Describe the control process.
  • Why is the control process important to the success of the organization?

20 of 33

Table 6.5 The Many Roles Manager’s Play in an Organization

21 of 33

Table 6.5 The Many Roles Manager’s Play in an Organization, continued

22 of 33

Exhibit 6.7 The Decision Making Process

23 of 33

Balanced Scorecard

  •  This video describes the Balanced Scorecard, a popular and useful control technique that directly ties into the strategy of an organization.  View this video and then try to fill in some of the specific areas found in the following four control criteria that are included in a balanced scorecard.  

24 of 33

Balanced Scorecard

  1. What is the Balanced Scorecard method of control, and what specific areas are included in this analytical way to evaluate performance against established metrics? 
  2. What needs to be measured in each of these so it can then be controlled? 
  3. Financial:
  4. Customer:
  5. Internal processes:
  6. Learning and growth:

​

​

25 of 33

6. What roles do managers take on in different organizational settings?

  • CONCEPT CHECK
  • What are the three types of managerial roles?
  • Give examples of things managers might do when acting in each of the different types of roles.
  • List the five steps in the decision-making process.

26 of 33

Exhibit 6.8 The Importance of Managerial Skills at Different Management Levels

27 of 33

7. What set of managerial skills is necessary for managerial success?

  • CONCEPT CHECK
  • Define the basic managerial skills.
  • How important is each of these skill sets at the different levels of the management pyramid?

28 of 33

Table 6.6 Lessons Leaders Learned about Managing Crises

29 of 33

Table 6.6 Lessons Leaders Learned about Managing Crises, continued

30 of 33

Table 6.6 Lessons Leaders Learned about Managing Crises, continued

31 of 33

Managerial Skills

  • Indeed is a well-known job portal Indeed has a series of videos about a number of career-related subjects.  This particular video features a woman named Victoria Slavic who shares how she obtained her job at Southwest Airlines.  In the process of telling this story, you will learn about this woman’s management skills that she credits with the successful attainment of a goal at her previous employer.  
  • After watching Victoria Slavic relate the way she motivated her team in order to reach what she stated in the video was an ambitious goal, review Exhibit 6.8 from Section 6.7 in the text.  

32 of 33

Managerial Skills

  1. What specific managerial skills did she use? Conceptual? Technical? Human Relations? 
  2. Can you offer an example of something from the video that she said or did which made you suggest that managerial skill was being utilized? 

​

​

33 of 33

8. What trends will affect management in the future?�

  • CONCEPT CHECK
  • How can information technology aid in decision-making?
  • What are three principles of managing multinational cultures?
  • Describe several guidelines for crisis management.

This OpenStax ancillary resource is © Rice University under a CC-BY 4.0 International license; it may be reproduced or modified but must be attributed to OpenStax, Rice University and any changes must be noted. Any images credited to other sources are similarly available for reproduction, but must be attributed to their sources.

​