Agenda
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International Warehouse
D E E P D I V E
Warehouse Sending Tips for Customers
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1. Think About What You’d Like to Send
TIP: If you’re wanting to send a high-value item, consider sending an eGift or something special from our Sendoso Direct catalog instead!
Do you have inventory in stock or do you need to work with a Send Curator to source items for you?
Keep in mind we are not able to send the following:
Additionally, we don’t recommend sending items over $100 internationally.
Warehouse Sending Tips for Customers
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When to Use the Phoenix, AZ Warehouse
When to Use International Warehouses
IMPORTANT: While this is best practice the customer �must understand shipping costs will be HIGH.
TIP: Keep value of sends low to avoid country deminimus issues. Use International Direct and eGift options for time sensitive sends.
2. Think About Where Your Send Is Stored
We have five warehouse locations and ship to over 165 countries around the world.
Warehouse Sending Tips for Customers
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3. Think About Where Your Send Is Headed
Russia: Send at own risk—we will not offer concession for non-delivery.
TIP: Send eGifts or Sendoso Direct items for recipients in these countries as an alternative!
Additionally, keep in mind there are some countries that we’re not able to send to, including: North Korea, Sudan, Libya, Cuba, Iran, and Syria.
Also, we don’t recommend sending to Russia, China, Brazil, India, and Tanzania as these countries have very strict customs that cause massive delays.
Capabilities by Location
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Location | Handwritten Notes | Printed �Notes | Inventory Visibility | Beer & �Wine | Liquor | POD | Expedited Shipping | Amazon Sends | Address Confirmation |
Phoenix (US) | x | x | x | | | x | x | x | x |
Union City (US) | x | x | x | x | | | | | x |
Peterborough (UK) | x | x | x | | | | x | x | x |
Ingleburn (AU) | | x | x | | | | x | | |
Montreal (CA) | | x | x | | | | x | x | x |
International Handwritten Notes
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Are handwritten notes available in other languages other than English?
Not at this time, however, this is something that we’ll look into later this year.
Are handwritten notes available to send to all countries?
The same shipping limitations for physical items apply to handwritten notes.
Warehouse Sending Tips for Customers
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4. Be Mindful of Shipping Costs
Shipping intra-country is a great way to manage shipping costs. �Here are just a few reasons:
Brexit Transition
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We are actively addressing specific shipping requirements due to Brexit:
As it pertains to delays in shipping, this is not solely due to BREXIT, the UK and several EU countries are still in lockdown and that is having a material impact on transportation, staffing in our facilities, and staffing of governmental agencies. We are closely monitoring all orders against the SLA and escalating as needed.
In addition, we’re looking at additional warehouse space in EMEA due to our massive growth.
What is Sendoso’s plan for Brexit? How can we ensure things remain smooth in EMEA?
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International Sendoso Direct
D E E P D I V E
Sendoso Direct
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Yes. British Candy Box, Planet Chocolate, and �Social Stories Club ship globally.
Do any of Sendoso Direct partners ship globally?
As of June 1, we have added 10 additional global merchants, including:
How many global merchants have been added in the last three months?
Sendoso Direct: EOH1 2021
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396
Product Send
We will have 396 products �in our Sendoso Direct library.
(+140 Domestic, +60 Intl)
(Focus Hampers/Gift Baskets, �Chocolate, Snack Boxes, Alcohol)
101
Merchants
We will have 101 Merchants �in our Sendoso Direct library.
+12 in UK/+8 in Europe
International Sendoso Direct
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We currently have 17 global merchants and offer 35 international options. �We can send to the following:
How many international Sendoso Direct options does Sendoso offer?
International Sendoso Direct
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Our online Direct library may be found here: https://sendoso.com/direct-catalog/ and is sortable by country to quickly find the right gift in the appropriate country for the recipient. We currently have 15 Merchants that service EMEA (inc. UK) and plan on doubling that number by the end of H1.
How many Sendoso Direct partners are specific to sending in EMEA?
Sendoso has a team that actively recruits Merchants and products for Direct. The process is very similar to how we prospect and sign customers. There is a discovery phase, a negotiation and contracting phase, and an onboarding phase. As of Feb. 24th, we have 21 UK & EMEA Merchants that are in our active recruitment pipeline.
What vendors are going live in EMEA in the next 6 months?
International Sendoso Direct
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Sendoso offers two types of on demand gifts that can be sent in EMEA without the sender having inventory in our Peterborough, UK warehouse: eGifts and Sendoso Direct through local Merchants.
Does Sendoso warehouse physical gifts in EMEA that can be ordered on demand or is this only available via Sendoso Direct?
Sendoso Direct Items: Shipping DDP (Delivery Duty Paid)
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We have a few instances where our customers are purchasing Sendoso Direct items to be shipped globally and some of our Merchants are not shipping DDP, causing the recipient to have to pay customs duties to receive the gift.
Short Term
Support will be sending a Visa/MC gift card to recipients where customers create a support ticket if recipients notify them that they have had to pay duties on a send.
We are working with our international merchants to ship DDP. With a number of global merchants, this will be an H1 initiative and will take the full H1 to complete.
Long Term
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International eGifts
D E E P D I V E
International eGifts
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Sendoso supports sending eGifts to 34 countries outside of the US, including:
Which international countries are supported for sending eGifts?
International eGifts
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566 international eGifts options are available.
How many international eGifts does Sendoso offer?
What are the taxes and fees associated with �international options for eGifts?
The only fees Sendoso incurs are in the case of �currency conversion whereby we have to pay invoices �with in-country currency for some international eGifts.
How many currencies are supposed for eGifts?
26 currencies are available.
South Africa and Colombia coming on March 17 2021!
NEW FEATURE UPDATE
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Where to Find More Info
Zendesk Articles
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