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eduroam Support Organizations

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Topics for Today

What and who is eduroam?
Requirements Gathering update
Pilot of eduroam Support Organizations
Next Steps for You

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What is eduroam?

(And who is eduroam?)

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What is eduroam?

Federated authentication service for global wireless access for the research and education community
Participating institutions provide access to their wireless networks to users from other eduroam connected institutions
Users are authenticated by their home institution

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Who is eduroam?

GEANT�Global �Operator

US �Operator InCommon

Other �National� Roaming Operators

....

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InCommon (operated by Internet2)

eduroam service owner (roaming operator) in the US
Marketing and communication for eduroam service
Manages business operations
Responsible for ongoing enhancements to eduroam service
Provides support for connectors
Participates in the Global eduroam Governance Committee
Develops and provides training and education
Engages stakeholders on service delivery

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ANYROAM�(Contractor)

Contracted by InCommon to provide technical operations in the US�
Created and operates the eduroam administrative interface and reporting �
Provides 2nd level technical support to InCommon’s connectors

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eduroam

Requirements Gathering

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Requirements

Gathering…

“Why”

Significant growth expected for the US eduroam service

Addition of new constituencies: K-12, libraries, museums, etc.
Further adoption within education and research

Expansion of both scale and scope

Scale: More subscribers, more requests
Scope: New types of subscribers with different profiles and needs

Service improvements could enable and support growth

Scale to service additional subscribers and requests
New support and deployment models to onboard new types of subscribers

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Requirements

Gathering…

“How and When”

October – Community Requirements Gathering

Best Practices Guide request for comment
Regionals Call
Three Focus Groups (completed on Oct 22)
Survey

November – Requirements Review

CAMP
Review with eAC

December – 2021

Review, respond

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eduroam

Support Organizations

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Adding a

new “who”

GEANT�Global �Operator

US �Operator InCommon

Other �National� Roaming Operators

....

Support

Organization

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Support

Organizations

Regional network or other organization serving K12s and other educational entities in a state or region
Signs one agreement, pays single fee for all K-12s, libraries, and museums in its state
Takes on portions of service delivery

Provides 1st level eduroam support to their constituent K12s, libraries, and museums
Assist constituents in provisioning eduroam service

Manages any contracting or invoicing of its constituents

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Adding a

new “who”

GEANT�Global �Operator

US �Operator InCommon

Other �National� Roaming Operators

....

Support

Organization

K-12

Library

Museum

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Support Organization

in a Nutshell

State-wide deployment of unlimited eduroam identity providers for K-12, museums and libraries with “Hot Spots” anywhere. �

Support Organization provides:

Single point of roll out and support for the users and organizations in scope�

Internet2 provides:

eduroam service
Tools and materials for Support Organization and their work within their state
Ongoing education, training and engagement around eduroam and its future

This Photo by Unknown Author is licensed under CC BY-SA-NC

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Design of the Support Organization Model

Unlimited identity providers and hot spots within Community Scope

Assumes multi-year rollout

Considers size of state

Training, help and software to speed state deployments

Annual Call for Participation

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What it looked like for UETN�

UETN First Phase: Business Pilot 2019

80 hours/month designing rolling out and service

Average of 40 hours/month spent on support
Remaining hours spent on initial program design

Load should be lighter for pilot and future cohorts

Processes defined and implemented for onboarding and long term support
Promotional and technical documents developed
32 Organizations (mostly districts) stood up

Districts supporting one another

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What it looked like for UETN�

UETN’s pilot staffing

Three primary project leads
RADIUS lead
NOC personnel

Roughly 6 essential staff

Districts supported their schools with UETN assisting

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Better

Faster Stronger...

“Year one is a pilot? Didn’t you just do a pilot?”

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Better

Faster Stronger...

Pilots work!

Program pilot with UETN was a success, led to a better approach to building the program
Working with multiple Support Organizations is a different level of scaling
Great way to make progress and iteratively improve
We’re applying that lesson here!

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Two Components of the Business Model

Training and Deployment Support�(First Three Years)�

Service and Program Sustainability�(Annual fee sized to state)

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Training and Deployment Support��Collaborative Program Design

One on-site Support Organization staff training and roll-out consulting
One 2-day connector training on-site
Intensive roll-out support for six months and engagement/training ongoing
Work with previous adopters to avoid pitfalls and get going more quickly
Collaboration design enables sharing of lessons learned, documentation and other resources
Documentation, training and marketing materials that can be customized for delivery to K-12, museums, and libraries

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Service and Program Sustainability ��Focus on Scaling and Engagement

Unlimited K-12, museum and library Identity Provider (eduroam accounts) deployments
Unlimited Hot Spots/Access Points
Support Organization staff access to eduroam fee is waived
36 hours of Support Organization technical support annually
Regular meetings for participating Support Organizations to discuss program and service
On-going training and service evolution feedback and engagement through eduroam Advisory Committee

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Example Support Organization: �4 Seats in the US House of Representatives

	Year 1	Year 2	Year 3	Year 4/Ongoing
Jump Start: Training and Adoption Support	$15,000	$15,000	$15,000	0
Eduroam Regional Program and Service Sustainability	$61,000	$61,000�	$61,000�	$61,000
Total	$76,000	$76,000	$76,000	$61,000

Fee Structure for Support Organization Pilot

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How do I join the pilot?

Review rubric
Draft your proposal
Submit proposal to Internet2
Internet2 evaluates submitted proposals, selects first round of participants

Community governance groups like the eduroam Advisory Committee (eAC) will assist in evaluation

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High level view of the rubric...

Why a rubric?

Provide a transparent, quantifiable standards to participate
Offers guidance for participants of all stages of readiness

Organizational Requirements.

Serve K12s, libraries, museums
Ensure your constituents and their users abide by terms of agreement

Planning Requirements.

Roll-out team and roles identified and have sufficient staff cycles
Early adopters identified and agree to take part in the plan

Constituent Infrastructure Requirements. Wired network infrastructure

802.1x compliant wireless infrastructure

View the rubric: https://spaces.at.internet2.edu/display/TI/eduroam+Support+Organization

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Key dates

October 27, 2020 - Preview for Regional call community
October 29, 2020 - Review with eAC
November 2, 2020 - Announcement, call for proposals
November 16, 2020 - “Office hours” for applicants
December 2, 2020 - Deadline for proposals
December 14-18, 2020 - Announcement of winning proposals
January 31, 2021 - Deadline for signed agreements
March, 2021 - Support Organization rollout, onboarding
Q4 2021 - Participants review year one. Internet2 considers updates to model, fee structure

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Better

Faster Stronger...

After year one Internet2 will:

Work with participants to evaluate program
Solicit requests, suggestions from participants
Perform internal review of processes and outcomes
Incorporate findings from requirements gathering
Make needed adjustments to model and fee structure
Open program to additional participants

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How can we get ready to participate in future cohorts?

We want to work with you! We will….

Review your plan with you, provide feedback
Help your organization identify possible next steps, pilots with K12 districts, and other ways forward
Continue to hold regular coordination calls with all organizations interested in joining future cohorts
Keep interested organizations in the loop on how pilot is progressing

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What can we do today?

Encourage, assist early adopters to sign up directly and pilot eduroam

K12 schools
School districts
Libraries and library systems
Others

Prepare a proposal

Can serve as internal readiness exercise and gap analysis

Join the monthly eduroam calls

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Questions?

Mike Zawacki: mzawacki@internet2.edu

Sara Jeanes: sjeanes@internet2.edu