NU-105 ENGLISH-I 2(2-0)

Prepared & Delivered by:SADIA KHAN

Oral communication

“It is said that it does not matter what you say,what matters is how you say it” `

Introduction

• At its most basic level, oral communication is the spoken interaction between two or more people. However, what we intend to teach you is that the interaction is far more complex than it seems. Oral communication is composed of multiple elements which, when taken as a whole, result in the success or failure of the interaction. Not everyone is an effective communicator.

Communication

• Communication is a Latin word which means “to share”. There are different modes of communication available today. These include emails, chats, WhatsApp, skype (conference calls), etc. Effective communication makes people’s work easier and smooth. 

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1. VERBAL COMMUNICATION

• * Verbal communication is refers to the form of communication in which message is transmitted verbally
• • Verbal communication is done by words, mouth or a piece of writing.  Objective of every communicant
• Objective of every communication is to have people understood what we are trying to say.

WRITTEN COMMUNICATION

• In written communication, written signs or symbols are used to communicate.
• In written communication message can be transmitted via email, letter, report, memo etc.
• In written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used.

WRITTEN COMMUNICATION

ADVANTAGES

• Suitable for lengthy messages
• Written proof
• Clear message
• Less expensive method
• Presence of both the parties is not necessary
• True and effective

DISADVANTAGES

• Unfit for uneducated persons
• Lack of secrecy
• No quick feedback

Oral communication

• Oral communication describes any type of interaction that makes use of spoken words.it implies communication through mouth.
• In oral communication, Spoken words are used.
•  It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet.
• Communication is influence by volume, speed and clarity of speaking.

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ORAL COMMUNICATION

Advantages

• Quickness in exchange of Ideas.
• Quick feedback
• Flexibility.
• Personal touch
• Removal of misunderstanding

Disadvantages

• Unfit for lengthy message.
• Unfit for policy matters
• Lack of written proof.
• Expensive method.
• Lack of clarity.
• Misuse of time.
• Presence of both the parties is necessary.

ORAL COMMUNICATION

Advantages

• Saves time
• More forceful
• Immediate feedback
• Immediate clarification
• Shades of meaning are conveyed

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Disadvantages

• Distance a hurdle
• Unsuitable for lengthy messages
• Word once uttered cannot be taken back
• Hard to control voice pitch & tone

Types of oral communication

• Face to face
• Vedio conferencing
• Telephone
• Interviews
• Group discussion
• Presentations

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Factor Affecting Communication

Social Context

Refer to norms,values,laws,and other restrictions of a society to communicate within a specific limit.

Includes rules that bind people’s ability to communicate.Society shapes the way a person communicates.

Cultural Context

Cultural context is the lifestyle and identity of a person.Caste,class,race,ethnicity,gender,etc.are the contexts which promotes communication.

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Factor Affecting Communication

• Relational Context
• Relates to relationship history and manners.

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Features of an effective communication

1. Completeness

Complete communication is essential to the quality of the communication process in general.

Communication should include everything that the receiver needs to hear them to respond, react or evaluate properly.

Features of an effective Communication

• 2. Conciseness

It doesn’t limit to making to message short, but making it direct or straight to the point.

Insignificant or redundant information should be eliminated from the message.

Features of an effective Communication

• 3. Consideration
• The speakers should always consider relevant information about the receiver to be effective.
• Consider the mood, background, preference, etc,

Features of an effective Communication

4. Concreteness

-Effective communication happens when the message is concrete and supported by facts, figures and real-life examples and situations.

- The receiver will be more connected to the message conveyed.

Features of an effective Communication

• 5. Courtesy

- The speaker shows courtesy in communication by respecting the culture, values, and beliefs or the receivers and it creates a positive impact on them.

Nonverbal communication�

• Your nonverbal communication cues—the way you listen, look, move, and react—tell the person you're communicating with whether or not you care, if you're being truthful, and how well you're listening. When your nonverbal signals match up with the words you're saying, they increase trust, clarity, and rapport. When they don't, they can generate tension, mistrust, and confusion.
• If you want to become a better communicator, it's important to become more sensitive not only to the body language and nonverbal cues of others, but also to your own.

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Non Verbal Communication

• 1. kinesics (Body language)
• 2. Haptics (Touch )
• 3. Proxemics (Space distancing)
• 4. Chronemics
• 5. Sign language
• 6. para language

1/BODY LANGUAGE

Facial expression

Eye contact/ gaze

Gestures

Postures

Personal appearance

Para language

Attributes of speaking which include the pitch, the tone,

the volume, tempo, rhythm, articulation, resonance, nasality and

even the accent of the speaker collectively known as paralanguage, we can understand mood and the situation by paralanguage

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expressions

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Summary

• Communication is the exchange of ideas or feelings using words,verbal cues or nonverbal gestures,and symbols.
• Communication involves a message or idea,the sender of message,the receiver of message,and feedback through verbal or nonverbal exchange.
• In order for effective communication to take place,the message should,be clear to the receiver.

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