with government grants and subsidies

Effective Strategies for Remote Selling

by AGB Education Centre

CP_D004 as at 12 April 2021

AGB Education�builds learning communities

with an employability focus

since 2008

5 Centres Islandwide

East Centre

Tampines 1

About AGB

30+

Outreach Points

13

Years experience

Brought to you by

x

QuickDesk making businesses flow as we empower and automate your sales through technology and education.

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AGB Education builds learning communities

with an employability focus since 2008

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Sell like Pros Remotely, �through Calls and Virtual Meetings

Streamlined Remote Selling Process

Qualifying Leads

Advanced �Selling Excellence

Pitch and �Present Stories that Sell

Advanced Negotiating Skills

• Understand the sales process in the digital era
• Define unique selling points for products
• Create the ideal customer profile
• Develop listening skills and questioning techniques

• Effective follow-up call framework
• Identify verbal cues
• Automate your follow-up emails
• Use chat functions to engage leads effectively

• Adopt a consultative selling approach using storytelling techniques
• Prepare tailored demos / pitch based on the stakeholders
• Virtual pitching and selling techniques

• Adopt a solution-selling approach through identifying pain points and needs of customers
• Addressing the objections into acceptance

Introducing... �Effective Strategies �For Remote Selling �Leverage on technology to �improve virtual sales

Biggest Challenges for Sales Team

Why Learn at AGB?

RESULTS-ORIENTED

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Improve sales conversions and tap on technology to follow up with leads strategically.

HANDS-ON TRAINING

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Yield measurable results for your company when you learn through hands-on and practical training.�

Gain valuable insights from experienced trainers based on your industry and specific needs.

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Course Overview�Effective Strategies for Remote Selling

LEARNING UNIT 01

�Sales Process �in the Digital Era

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• Acquire leads effectively with digital tools and platforms
• Create your own sales processes based on business needs

LEARNING UNIT 02

�Develop Unique �Selling Point

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• Identify unique selling points based on your products/ services
• Create your ideal customer profile

LEARNING UNIT 03

�Ask the Right Questions

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• Adopt active & empathy-based listening skills
• Develop strategic questions to uncover customer needs
• Clearly understand their pain points and intentions

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Course Overview�Effective Strategies for Remote Selling

LEARNING UNIT 04

�Leads Engagement via �Call, Email & Chats

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• Use different channels to communicate with customers to identify their preferences and needs
• Automate your emails to maintain customer relationships
• Explore chat platforms to build positive relationships with customers

LEARNING UNIT 05

�Prepare and Tailor�Demos / Pitch Decks

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• Create and tailor make an effective powerpoint sales deck

LEARNING UNIT 06

�Virtual Sales Presentation & Consultative Sales Presentation

• Use effective words, vocal variation and tone, and virtual presentation styles
• Adopt a consultative sales approach through storytelling techniques

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Course Overview�Effective Strategies for Remote Selling

LEARNING UNIT 07

�Match the needs of Customers with Solutions

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• Identify pain points and needs of customers
• Sell solutions to meet customers needs
• Evaluate customer responses to determine if customer’s needs and expectations are met

LEARNING UNIT 08

�Professional Objections Handling

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• Deal with objections professionally and turn customer objections into sales opportunities
• Report progress to relevant stakeholders for endorsement purposes

LEARNING UNIT 09

�Closing Sales Techniques

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• Identifying buying signals
• Learn different communication strategies to achieve higher closing rates

By the end of this course, you will be able to:

Remote Selling �Pitch Plan

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Develop an effective, workable sales process plan customised to your customer profile

Consultative Sales Presentation

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Pitch and present stories that can sell through visuals and storytelling techniques

Digital Platform For �Leads Management

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Use the right digital platforms to manage leads effectively

Close Sales�Effectively�

Use different communication strategies to close sales effectively

Digital tools used for learning

Digital Sales Tool

Target Audience

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The last few months have shaped a very different sales landscape, mostly remote.

This course is suitable for Sales Professionals, Business Owners, and Individuals who are looking to gain a comprehensive understanding of the core skills they need to succeed in the current environment.

Prerequisites

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Face-to-face Classroom Facilitation:�You are encouraged to bring your own laptop and charger to class. However, one will be provided if necessary.

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• Minimum GCE ‘O’ Level English D7 or Workplace Literacy at WPL Level 5 or above (any 2 from the 4 WPL SOAs); and Workplace Numeracy at WPN Level 5 or above.
• Ability to use Windows and/ or Mac OS
• Ability to use Word Processing, Excel and Powerpoint
• Basic awareness of software systems and applications

Trainer’s Profile

Adrian Choo

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With more than 12 years of experience in sales, Adrian Choo has been using his expertise to offer consultation and training for MNCs in APAC. He is adept in conducting strategic selling models for sales excellence, that benefit sales executives, sales managers and customer-facing staff.

Angela Oh

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Possessing several managerial skill sets, Angela’s wealth of experience comes from the ground-up. She has served in sales roles across a range of industries, from corporate solutions to consultancy services. She is also heavily involved in tasks related to sales training, telemarketing coaching and proposal generation.

*Only one trainer will be facilitating per class.

Tap on Grants and Subsidies

to excellent Remote Selling.

Grants and Subsidies for SMEs

Absentee Payroll Funding

80% of basic hourly salary, capped at $7.50

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Click for more information

SkillsFuture Enterprise Credits

(capped at $10,000)

Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses.

Click for more information

Enhanced Training Support

(up to 90% of full course

fee subsidised)

Fund up to 90% of course fee

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Click for more information

*Grants and subsidies are subjected to eligibility criteria and approval of authorities.

Enhanced Training Support for SMEs

Eligibility Criteria

In order to be eligible, SMEs must meet the following criteria:

1. Registered or incorporated in Singapore
2. At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
3. Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million
4. Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
5. Trainees must be Singapore Citizens or Singapore Permanent Residents

Enhanced Training Support

�SMEs enjoy SkillsFuture Funding of up to 90% of the course fees when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG). ��How to Apply

https://psgsfts.enterprisejobskills.gov.sg/Callbackhandler/PdfViewer.aspx?IsSMEGuide=True�

More Information�https://www.ssg.gov.sg/programmes-and-initiatives/training/enhanced-training-support-for-smes.html

Course Fee Funding Support for non-SMEs

Course Fee Funding Support

�Non-SMEs enjoy SkillsFuture Funding of the 80-90% course fee subsidies when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG).

Absentee Payroll Support

Absentee Payroll Funding Rates�

More Information

https://www.skillsconnect.gov.sg/sop/portal/e-Services/For%20Employers/AbsenteePayroll.jsp

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Absentee Payroll Calculator�https://www.ssg.gov.sg/absentee-payroll-calculator.html

Eligibility Criteria

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In order to be eligible for Absentee Payroll funding, the applicant company must meet the following criteria:

1. Trainees must be fully sponsored by their employer for supportable cost components (such as course fees) incurred on the training course;
2. Trainees must be full-time or permanent part-time employees of the sponsoring company;
3. Trainees must continue to receive their salary when they attend training;
4. Trainees must have achieved at least 75% attendance;
5. Trainees must have sat for and passed the examinations/ assessments where applicable; and
6. Trainees must complete the course whilst under employment of the sponsoring company.
7. Trainees must be paid overtime pay in accordance with the employer’s Human Resource (HR) policy (for training outside working hours).
8. Trainees must be Singaporean or Singaporean Permanent Resident.

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SkillsFuture Enterprise Credits

Eligibility Criteria

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Qualifying Periods

• 1 April 2019 – 31 March 2020
• 1 July 2019 – 30 June 2020
• 1 October 2019 – 30 September 2020
• 1 January 2020 – 31 December 2020

�In each of the qualifying periods, eligible employers who meet the following conditions will be notified in writing:

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1. Have contributed at least S$750 Skills Development Levy over the period
2. Have employed at least three Singapore Citizens (SCs) or Permanent Residents (PRs) every month over the same period
3. Have not been qualified at any of the earlier periods�

Eligible employers would be able to check on the SFEC utilisation and credit balance from 1 April 2021 via the Business Grants Portal (BGP), https://www.businessgrants.gov.sg/ and SkillsFuture Singapore’s SFEC microsite, https://go.gov.sg/sfec-microsite.

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For enquiries on the SFEC utilisation or credit balance, please contact Enterprise Singapore at 6898 1800 or email to enquiry@enterprisesg.gov.sg.

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SkillsFuture Enterprise Credits

�Receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives, over and above the support levels of existing schemes.��More Information

https://www.enterprisesg.gov.sg/financial-assistance/grants/for-local-companies/skillsfuture-enterprise-credit

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Guide to Claim SkillsFuture Enterprise Credit

https://sfec-microsite.enterprisejobskills.gov.sg/docs/default-s

ource/default-document-library/sfec_cm_enterprise-deck_v4-0_080421---final.pdf

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*¹ Training Grant capped at $15 per hour for Singapore Citizen aged 21-39 years old or Singapore Permanent Residents 21 years old and above.

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* For Individual-sponsored, all nett fees are claimable via SkillsFuture Credit and PSEA funding.

* Learners who do not complete their assessments will not be able to claim their training grant.

* Funding is subjected to SSG funding approval

Course Fee Structure