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One Minute for IT

Purpose: Summarize the latest and most frequently used IT services and resources to support staff activities at Berkeley Lab.

Suggested Uses:

Copy the deck and customize to suit your organization’s needs.
Incorporate “One Minute for IT” into meeting agendas.
Bookmark go.lbl.gov/1m4it for quick reference.

Visit the IT website at it.lbl.gov. Send questions and feedback to itcomms@lbl.gov.

Chat with the IT Help Desk go.lbl.gov/ITChat

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Help Desk

Chat with IT: go.lbl.gov/itchat �Hours: Monday-Friday, 8:00AM-5:00PM Pacific
Submit a ticket: help.lbl.gov
Email for questions: help@lbl.gov
Check IT downtime: it-status.lbl.gov General Lab updates: status.lbl.gov
Sign-up for notifications: Lab Alert
IT FAQ documentation: faq.lbl.gov
Popular Lab applications: LBL Apps
Browse Lab resources: A-Z Index
Contact Lab staff: Phonebook

Call for life-threatening emergency 24/7	9-1-1
Call the Site Operations Center 24/7 for any safety or security issue on a Lab site	510-486-6999
Contact the Help Desk (xHELP) for general information and tech support	go.lbl.gov/ITChat help.lbl.gov help@lbl.gov
Report lost or stolen Berkeley Lab IT Assets, e.g., computers, phones, etc.)	go.lbl.gov/loststolen
Report Cyber Security incidents	security@lbl.gov�cyber.lbl.gov
Reset a lost or forgotten password	identity.lbl.gov

Chat with the IT Help Desk go.lbl.gov/ITChat

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Cyber Security Needs your Help!

Resources

Report cyber issues to security@lbl.gov

Visit our website at cyber.lbl.gov

Report lost or stolen Lab IT Assets

Cyber Security Training Requirements

Workstation Backups - Druva

Zoom Security

CrowdStrike Antivirus

The #1 way to help is by keeping your OS, devices, and applications updated. Take time to update everything, then reboot.
Passwords remain an issue. Don't reuse the same password, change Default Passwords, don't use temporary weak passwords (e.g. Password#1), and use a P assword M anager.
The best protection against ransomware is solid backup strategy that is Ransomware Resistant.
Review New Type of Social Engineering Attacks and Fake Invoice Phishing Scams to inoculate yourself against these techniques.

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Cyber Security Needs your Help!

Resources

Report cyber issues to security@lbl.gov

Visit our website at cyber.lbl.gov

Report lost or stolen Lab IT Assets

Cyber Security Training Requirements

Workstation Backups - Druva

Zoom Security

CrowdStrike Antivirus

The #1 way to help is by keeping your OS, devices, and applications updated. Take time to update everything, then reboot.
Passwords remain an issue. Don't reuse the same password, change Default Passwords, don't use temporary weak passwords (e.g. Password#1), and use a Password Manager.
The best protection against ransomware is solid backup strategy that is Ransomware Resistant.
Review New Type of Social Engineering Attacks and Fake Invoice Phishing Scams to inoculate yourself against these techniques.

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Cyber Security Needs your Help!

Resources

Report cyber issues to security@lbl.gov

Visit our website at cyber.lbl.gov

Report lost or stolen Lab IT Assets

Cyber Security Training Requirements

Workstation Backups - Druva

Zoom Security

CrowdStrike Antivirus

The #1 way to help is by keeping your OS, devices, and applications updated. Take time to update everything, then reboot.
Passwords remain an issue. Don't reuse the same password, change Default Passwords, don't use temporary weak passwords (e.g. Password#1), and use a Password Manager.
The best protection against ransomware is solid backup strategy that is Ransomware Resistant.
Review New Type of Social Engineering Attacks and Fake Invoice Phishing Scams to inoculate yourself against these techniques.

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Events & Meetings

COVID information: covid.lbl.gov

Lab work status: Way We Work

Collaboration Tools: Work Together

Digital media and print: Creative Services

Planning events:

OCFO Conference Services,�Email conferenceservices@lbl.gov
RPM Events and Meals Policy
Indico conferences.lbl.gov - IT FAQ
How to Run Inclusive Virtual Meetings

Reserve space: Conference Rooms
Request AV help: Event Support
Safety: Zoom Security, IT Best Practices
Connect to the Lab: Wifi, Wired, VPN
Create mailing lists: Self-Service �Manage members: Google Groups
Publish a website: Web Resources
Download photos: Lab Photo Archive
Use shortlinks: go.lbl.gov, Help Desk
Share: Lab Calendar - How to Add Events, Elements, Video Stream Library, Strategic Communications

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Onboarding Reference

HR onboarding guidance: onboarding.lbl.gov

Return to Lab Sites, At-A-Glance

Lab Org Chart > Lab Operations > IT

Site Access & Badging, Accessibility

Building & Room Access, Work Requests

Transportation & Parking

Maps

Browse Lab directories:

Lab Phonebook

A-Z Index

Apps at LBL

Leaving the Lab? go.lbl.gov/leaving

Complete requirements: Lab Training, WPC
Manage Berkeley Lab Identity: identity.lbl.gov
Connect to the Lab Network: Wireless (Wi-Fi), Wired, VPN, Eduroam, Mobile Broadband
Workstations: Request a Computer, Self-Service Computer Set-up
Ergonomics resources: ergo.lbl.gov
Purchase office supplies and peripherals: EBUY
Purchase and manage phones and service: Telephone Services, tsc@lbl.gov, 510-486-7997
Download software and apps: software.lbl.gov Licensing, Questions: licenses@lbl.gov
Review IT documentation: faq.lbl.gov
Meet Lab safety standards: Minimum Security Requirements, IT Best Practices

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Research Services

Collaborate with ScienceIT! Send an email to scienceit@lbl.gov or a ticket to hpcshelp@lbl.gov.

Learn more about High Performance Computing at the Lab.

Design photo, video, digital, and print media assets: Creative Services, creative@lbl.gov

Discover the Lab’s book and journal catalog: Research Library, library@lbl.gov

Track DOE-funded research: Publications Managemen t, publications@lbl.gov

Explore tools and technology to facilitate research with experts on cloud computing, data movement, and scientific workflows: ScienceIT Consulting, scienceit@lbl.gov

Organize and secure scientific data:�Backups, Cyber Security, Data Storage

Work with localized field experts:�Embedded Engineers, EmbeddedIT@lbl.gov

Data Science Courses, HPC Training

Maintain and archive R&D records: �Records Management, records@lbl.gov

View documentation: IT FAQ

Lab Org Chart > Research