Project

Centers Plan for Healthy Living (CPHL)

CPHL is a managed care organization that provides healthcare guidance and plans for healthy living.

​

Outline

• The Challenge
• The Solution
• Wireframes and Call Outs

​

The Challenge

CPHL Centers Plan for Healthy Living (CPHL) aimed to revolutionize their member tracking system. It was crucial for employees to have quick access to patient details.

When staff demonstrate a deep understanding of patient specifics, it fosters a sense of comfort, care, and value among patients. Additionally, CPHL teams were often siloed leading to frustrated patients and providers. Therefore, identifying the essential patient information upfront and ensuring its presence throughout the user experience became paramount to project success.

​

​

The Solution

​

To ensure that users had the most important patient information at their fingertips, I designed a solution that:

• Placed the most important patient information in a prominent location.
• Ensured that this information was “sticky” and could be seen throughout the experience.
• Used tabs and drop down menus to allow the user control over information being displayed without being cluttered.

​

​

​

Wireframes

Component Browser

Assistant Director View

1. My Team Cases module: Allows the Assistant Director to see an overview of cases being handled by their team.
2. Charts and Graphs: Users have a variety of data that is presented to allow a quick overview of important trends and data. Each graph can be clicked on of an individual view of each team member.

​

​

​

1

2

Component Browser

Care Team View

• Member Card: A persistent Member Card was designed to surface critical patient information upfront, reducing the need to hunt through multiple screens and ensuring clinicians always had essential details at a glance.
• Tabs: To simplify navigation, I implemented a tab structure that grouped patient data in a way that matched users’ mental models. Through a card sorting exercise, we validated that the organization and terminology aligned with how healthcare professionals naturally think about patient information.

​

​

​

1

2

Component Browser

Care Team View (continued)

3.

3

Drop-down Menus: A second round of card sorting focused on the finer details within each drop-down. This helped us uncover exactly what users expected to find in each menu, ensuring the information architecture felt intuitive and supported quick decision-making.

Component Browser

Care Team View

• Care Management Tab: I created several components to capture the data and follow the established workflow of the users.
• Outreach Attempts: Each component stored a number of tables. Here the user can view the important information like the Type, Date, Status etc. of each attempt that was made as well as its status.

​

​

​

1

2

Component Browser

Care Team View

• Life Events: The timeline component gave users a quick, visual overview of a member’s history of Critical Incidents, IOCs, and TOCs. It provided the same clarity as traditional tables but in a more engaging, visually appealing format, helping to break up information-heavy screens without losing important detail.
• Tables: The user was able to click into or scroll down from each life event on the timeline to view additional supporting data in table format, ensuring both high-level and in-depth information were easily accessible.

​

​

​

1

2

Thank you