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MyESS + Mental Health Coach + mySunLife Mobile

Amy Li, Christy Chan, Dani DeJong, Helen Chan, Kendra Dizon

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Hannah the Heartbroken Worker

Goals

To achieve good work-life balance
To navigate mental health services without feelings of judgment
Know how to take advantage of her benefits package

Needs

To feel confident with self-directing her mental health journey
To access digestible information about her health benefits
To feel valued as an individual

Obstacles

Lost main support system after recent breakup
Not outspoken and finds difficulty opening up about mental health struggles
Lack of confidence and motivation to seek out mental health services
Not fully aware of her mental benefits and navigating the resources provided by her company

25 years old

Financial analyst @ ABCTech

Works in hybrid role

"I’ve never had to think about mental health until now. This is uncharted territory.”

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Current Landscape

The current state of access to mental health services has focused primarily on providing reactive measures.

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Updated problem statement

Why are Sun Life employees not reaching out to Mental Health Coaches after completing their assessment?

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Our Focus

Our updated project will address this gap by adding new features to encourage preventative strategies and the reinforcement of measures to protect mental health.

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How can we EMPOWER young Canadians…

Access

Knowledge

Capable

Valued

Needs

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Sun Life Plan look like?

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Onboarding

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Dashboard

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Connect with a

Mental Health Coach

Prototype (Dani)

On the claims and coverage page, we added the option of take the mental risk assessment to connect users coach who can provide them with more options for accessing the services and resources available to them
When the member clicks the “mental risk assessment” selection, she is again provided with the same options such as taking the Cloud MD risk assessment test, accessing the “tell me about yourself” quiz, and also being connected with a mental health coach.
On the dashboard slide up, we also have the nav option of connecting with a mental health coach, to help establish better connections and matches (making the coaches more personable instead of a just being a profile on the screen) we provided a brief summary of the coach’s credentials (e.g. Registered Social Worker), we also included a brief quote, and this also gives the user options of booking a quick session before even going through the whole process of being sent to gather more resources.

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Notifications

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Next Steps

Mental Health Resources

How mental health resources can be directly embedded in the app.

Social Connectedness

Include thoughtful ways to foster discussion among employees

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Thank you for listening!