Digital Transformation.

Envision and strategise your digital transformation by leveraging your most transformative business and digital topics in an innovative and strategic context.

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Digital Transformation Approach

How to start

Start with technology

Start understanding the problem

Always understand the problem that customer wants to solve!

Digital Transformation Approach

Combined with the main characteristics of a Design Thinker, this should be the way that the Digital Transformation team face any new project / challenge, i.e., explore clients’ real problems, define their pain points and constraints, identify potential improvements and ideate roadmaps for implementation.

DISCOVER

Analyze the digital maturity of the organization in an holistic way & challenge assumptions

Short | Medium | Long Term

DESIGN

Business Case

Ideate solution & co creation scenarios to design possible paths and expected outcomes

Vision | Strategy | Operation

DELIVER

Roadmap

Develop a functional and technical roadmap to deliver the best path for our clients goals

Digital Products | Data | Automation | Cloud

Accelerate

DESIGN THINKING

3D Methodology

Digital Transformation Approach

Project Stages & Objectives

DISCOVER

The 3D methodology for Digital transformation projects usually comprise 3 main stages - Discover, Design & Deliver - in line with the abovementioned mindset. Each stage has its own goals, displayed below, which are fulfilled with the support of specific frameworks, to be presented next.

DESIGN

DELIVER

Main�Outcome

• Engage and align with stakeholders to spark creativity and innovation to define the course of action

• Bring people onboard and accelerate the implementation of digital transformation & technology evolution initiatives

• Adjust the mindset for digital transformation & technology evolution

Main�Goals

1. Drive ideation to define the core ideias to fuel digital transformation & technology evolution
2. Engage in co-creation to engage core stakeholders to develop the solutions for digital transformation & technology evolution
3. Design a prototype taking into account the new context for digital transformation & technology evolution

• Develop the initiatives for the core priorities that will feed the focus areas of the digital transformation & technology evolution roadmap
• Deliver the roadmap digital transformation & technology evolution

1. Deep dive in the company’s business context, vision and strategy for the short & medium term;
2. Analyse current maturity and focus areas for digital transformation & technology evolution;
3. Identify the core priorities and the success factors for the digital transformation & technology evolution

Digital Transformation Frameworks

How we do our work

Some of the frameworks we use to do our work

ASSESSMENT AND OPTIMIZATION OF THE DIGITAL SOLUTION IMPLEMENTATION PROCESS

Challenge

A public entity that intended to improve its digital solutions implementation process through the standardization of stakeholder management and project monitoring. The objective was to redesign the process in order to allow effective knowledge and control of the entire application backlog. As the company did not have a defined action plan to carry out this change, it needed support in this regard.

Solution

• High level analysis of the Solutions Management area is reality, including understanding its organizational structure and work dynamic;
• Assessment of the digital solutions implementation process, including the identification of major constraints and opportunities for improvement;
• Redesign of the digital solutions implementation process;
• Recommendation of a new governance model for project management;
• Preparation of a comprehensive roadmap, including mapping, classification and planning of initiatives to be performed for the required transformation.

Main Benefits

• Promote the alignment between stakeholders of the Solution Management area to standardize process execution and reduce organizational silos;
• Enable the Solution Management area to respond more efficiently to the required needs by implementing a new process.

Industry: Public Sector

Company Size: +200 employees

Year: 2022

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ASSESSMENT AND REDESIGN OF E-COMMERCE STRATEGY & EXPERIENCE

Challenge

A beverage company that intends to evaluate and redefine the e-commerce strategy and experience of one of its brands, with a special focus on SEO, UI / UX and digital environment. In addition, the company needed a well-structured roadmap to guide the implementation of initiatives capable of driving change at different levels.

Solution

• Redefinition of the brand’s value proposition for the online business channel;
• Ideation of the future online business channel, focusing on core capabilities;
• Evaluation and mapping of the state-of-art of the brand’s online business channel;
• Development of a gap analysis between current and expected metrics for the online business channel;
• Design of the future online business channel;
• Elaboration of a comprehensive roadmap, including mapping, classification and planning of initiatives for the materialization of the new designed online business channel.

Main Benefits

• Provide a detailed roadmap with information on the initiatives needed to implement an online business channel that helps the brand increase its revenue, visibility and decision making based on real data.

Industry: Beverage

Company Size: +500 employees

Year: 2022

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CORE PROCESSES ANALYSIS AND BUSINESS ARCHITECTURE MAPPING

Challenge

An asset manager company concerned with the experience provided to its customers, intends to leverage its digital maturity to achieve operational excellence, competitive advantages and proximity to its customers, meeting their expectations. As the company did not have a roadmap to guide them on this journey, a project was executed to fill this gap.

Solution

• Analysis of the company's medium and long-term digital strategy, understanding its current grievances and ambitions for the future;
• Assessment and mapping of the company’s systems architecture and AS-IS processes from core departments;
• Identification and classification of operational constraints and improvement opportunities for the company’s core departments;
• Design of the customer journey, complemented with a service blueprint;
• Elaboration of a comprehensive roadmap, including mapping, classification and planning of initiatives to guide the company's digital transformation.

Main Benefits

• Deliver a detailed roadmap with information on the initiatives needed to ensure the readiness of processes, people, data and systems for the required digital transformation;
• Alignment regarding the implementation priorities of the initiatives and activities to be carried out, guaranteeing that the customer can position itself as a premium digital player in the industry.

Industry: Asset Management

Company Size: +50 employees

Year: 2022

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DEVELOPMENT OF FUNCTIONAL AND TECHNICAL REQUIREMENTS FOR DIGITAL PLATFORMS

Challenge

A public academic institution aimed at developing digital platforms for the management of personas (students, alumni, professors and partners). To do this, the institute first had to map out the functional and technical requirements of future solutions, which should be incorporated into separate requests for proposals. Therefore, a project was executed to satisfy this need.

Solution

• Analysis of the institute's medium and long-term digital strategy, understanding its current grievances and ambitions for the future;
• Evaluation of the main processes related to the management of personas, identifying the main constraints and opportunities for improvement;
• Definition of functional requirements for the evolution of existing platforms and the development of new ones capable of supporting said processes;
• High-level mapping of the technological architecture to be considered and mapping of technical requirements;
• Production of requests for proposals for contracting services for the development of platforms.

Main Benefits

• Enable the customer to select a provider capable of improving and developing the intended platforms, through the delivery of comprehensive requests for proposals.

Industry: Education

Company Size: +100 employees

Year: 2023

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DIGITAL TRANSFORMATION ROADMAP AND IMPLEMENTATION

Challenge

A retail customer wants to Ensure the optimization and performance of the current eCommerce operation, ensuring the relationship with the international group of stakeholders to guarantee the transition to the new digital corporate strategy and the implementation of all the digital domains regarding the ecommerce operations as also to develop an implementation roadmap for all the service new digital platform and eCommerce strategy at form.

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Solution

• Ensure the delivery of the current initiatives for omnichannel strategy;
• Support local teams in rollout of corporate digital strategy and transformation roadmap;
• Interface and coordinate roadmap with international group, ensure Adopt and not Adapt, anticipate resources;
• Preparation of temporary and target scenarios for company and Customer & Commerce Digital Platform systems;
• Guarantee technical design and quality of the development; interaction with the team responsible for Architecture and Security and guaranteeing the application of standards and good development practices;
• Mapping of business requirements, functional analysis with creation of work items (cards in devops), interface with technical team and CCDP architecture.

Main Benefits

• Stakeholders alignment (between the company and the it’s international group);
• Implementation of the new digital platform strategy;
• 100% increase in eCommerce revenue;
• High quality deliveries.

Industry: Retail

Company Size: +6000 employees

Year: 2022

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Thank you.

Devoteam Portugal

Avenida D. João II, nº 43, 9º

1990-084 Lisboa, Portugal

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+351 217 959 541

pt.devoteam.com

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