3 of 44

Here’s why…�

Robust Network

All Hospital Networks from Dayton- Cincinnati Area

Competitive Plans:

New! All Dual Assure – Full and Partial
WellCare DSNP HMO/PPO, HMO, PPO Plans

Strong Partnership with Oak Street

Strong Partnership with Dedicated

New Spendable Card

Allowance for DSNP rolls over
Gas Pay-at pump

Part B Diabetic Testing Supplies

OneTouch covered with quantity limit

(1 meter per 365 days; 100 test strips per 25 days)

Improved Formulary

Maximum day supply of prescriptions increased from 90 to 100 days at same copay

Improved Formulary

Maximum day supply of prescriptions increased from 90 to 100 days at same copay

VBE/HRA

Payment of all D-SNP and C-SNP HRAs to effectuation vs. submission effective April 1, 2024.

This applies to all D-SNP and C-SNP HRAs completed in both Ascend and Sunfire

Highlights:

$150 per completed HRA for effectuated members (1 per member, D-SNP and C-SNP only) No payment on non-SNP HRAs

Programs Available

Lead Program
Captive Program
Local Support

Centene Workbench

Your one-stop source for self-service tools to help you manage and grow your business

Plans in all Ohio 88 Counties

Corey

Kim

Nicole

Confidential and Proprietary Information

4 of 44

Portfolio Approach

Special Needs Plans

Confidential and Proprietary Information

Products	Product Examples	Target Market
Zero Cost-Share D-SNP – Fully Eligible Medicare/Medicaid	^{Wellcare Dual Liberty}	^{Cost-share protected beneficiaries who qualify for Medicaid cost-sharing protection and full state benefits} ^{Member does not pay for Medicare-covered medical benefit cost-shares, but does pay Part D LIS copays}
Zero Cost-Share D-SNP – Cost-Share Protected Duals in each state	^{Wellcare Dual Access}	^{Cost-share protected beneficiaries who qualify for Medicaid cost-sharing protection, but NOT for extra benefits from state} ^{Member does not pay for Medicare-covered medical benefit cost-shares, but does pay Part D LIS copays} QMB
NEW Non-Zero D-SNP – All MSP Levels allowed in each state	^{Wellcare All Dual} ^{Wellcare All Dual}Assure	^{Members who qualify for partial Medicaid but not Medicare medical cost-share protection} ^{Eligibility for Medicare plan is as follows: SLMB, QI, QDWI (potentially other MSP levels depending on state}eligibility criteria) ^{Accepts all Duals regardless of MSP level}QMB, QMB+, SLMB+, FBDE+, SLMB only, QDWI, and QI
Non-Zero D-SNP	^{Wellcare Dual Reserve} ^{Wellcare Dual Select}	^{Members who qualify for partial Medicaid but not Medicare medical cost-share protection} ^{Eligibility for Medicare plan is as follows: SLMB, QI, QDWI (potentially other MSP levels depending on state eligibility}criteria)

5 of 44

Portfolio Approach

Traditional Medicare Advantage

Confidential and Proprietary Information

Products	Product Examples	Target Market
Part B Premium Giveback	Wellcare Giveback Wellcare Giveback Open	Value-conscious beneficiaries who are seeking some or all of the Part B premium back, are willing to trade off other benefits for the giveback, and do not qualify for payment of Part B premium by Medicaid HMO, HMO-POS, and LPPO options available
$0 premium	Wellcare No Premium Wellcare No Premium Open Wellcare Complete No Premium Wellcare Mutual of Omaha No Premium	Value-conscious beneficiaries who are seeking predictable copays and extra benefits HMO, HMO-POS, and LPPO options available
Part D Premium (LIS)	Wellcare Assist	Beneficiaries who receive Extra Help on Part D from the federal government but don’t qualify for a zero cost-share D-SNP and are seeking richer benefits than offered on a $0 premium plan Part D premium is paid by the Extra Help they receive HMO, HMO-POS, and LPPO options available

6 of 44

PY2024 NEW All Dual Plan Offerings

Confidential and Proprietary Information

Dual plans will have a consistent structure of MSP eligibility levels across plans.

STRUCTURE

All Dual/All Dual Assure Plan Design:

Plans will include rich supplemental benefits
New All Dual plans will target partial duals who are not cost-share protected
HMO plans offered
All Dual (20% A/B benefits) select markets or All Dual Assure (copay A/B benefits) select markets

Liberty

MSP: QMB+, SLMB+, and FBDE

Access

MSP: QMB, QMB+, SLMB+, and FBDE

All Dual or All Dual Assure

MSP: QMB, QMB+, SLMB+, FBDE+, SLMB only, QDWI, and QI

Plan Offering	States
Wellcare All Dual Assure (HMO D-SNP)	AL H6975, AR H9630, KY H9730, LA H2491, MI H5475, MS H1416, NC H4073, OK H9900, OH H0908- 006 TX H0174, WI H8189
Wellcare All Dual (HMO D-SNP)	FL H1032, GA H1112, NM H2134

All information on this slide is subject to change until approved by CMS.

7 of 44

Low Income Subsidy Plans

Confidential and Proprietary Information

Low Income Subsidy (LIS) plans specifically designed to work with the government’s LIS program.
More meaningful medical and supplemental benefits to focus on members’ overall health, as prescription needs are addressed by the subsidy.
Ideal for beneficiaries who receive Extra Help for Part D from the government, but do not qualify for a zero cost-share D-SNP and are seeking richer benefits than those offered by a $0 premium plan.
Partial duals should consider All Dual plans in states where they are offered for additional competitive benefits.
NEW for 2024 – People who have incomes up to 150% of poverty and resources at or below the limits for partial LIS benefits are now eligible for FULL LIS benefits – Increases number of prospects who qualify for full LIS benefits by 30%!

It is important to understand LIS status at the point of enrollment in order to properly articulate premium, deductible, and copays, and get members into the best plan for them.

8 of 44

Medical

Confidential and Proprietary Information

9 of 44

Key Benefit Highlights

Confidential and Proprietary Information

Primary Benefits

$0 premium on many plans
No or low copays for PCP on most plans
Low mental health co-pays
$0 lab and x-ray services on most plans
$0 preventive testing and allergen shots
Smoking cessation, nutritional counseling, and counseling Telehealth services
Expanded supplemental counseling on all plans (grief, marriage, life changes)
$0 COVID vaccines and continued COVID testing
No referrals required for most out-of-network services on PPOs

10 of 44

2024 Part D Product Design for MAPD

Confidential and Proprietary Information

PART D PROGRAM REDESIGN

PRODUCT IMPROVEMENT AND INNOVATION

All plans offer $0 copay for all vaccines recommended by the CDC's Advisory Committee on Immunization Practices (ACIP) for use in adults.
All plans have a $35 cap on cost-sharing per one- month supply of covered insulins for all coverage phases.
Members will pay $0 for brand and generic medications once they reach Catastrophic coverage for the remainder of the year (once total member out-of-pocket costs reach $8,000).

Our MAPD plans are projected to be between 86% to 96% aligned or favorable in drug coverage and tier placement for the top 400 drugs (representing 96% of Medicare utilization) compared to plans nationwide.
Maximum day supply of prescriptions increased from 90 to 100 days at the same copay.
Excluded drug coverage of generic erectile dysfunction drugs on Tier 1 is offered on enhanced plans and is being expanded to include popular vitamins: Vitamin D2, Vitamin B12, and Folic Acid.

11 of 44

2024 Part D Product Design for MAPD

Confidential and Proprietary Information

MAINTAIN COMPETITIVE BENEFITS

OPTIMIZE BENEFIT DESIGN

Deductible

All TMA plans have a $0 or tier-specific deductible (Tiers 2-5, Tiers 3-5, or Tiers 4-5).

Reduced Cost-Sharing

All TMA plans feature a $0 copay for Tier 6, which includes the majority of adherence medications.
98% of TMA plans have $0 copay for Tier 1 at preferred pharmacies.

Gap Coverage

45% of TMA plans have full and/or partial gap coverage on Tiers 1, 2, and/or 6.

Medication Home Delivery

Express Scripts® Pharmacy is replacing CVS Caremark® as the preferred mail order benefit provider.
Preferred mail order discounts are available:

Tiers 1, 2, and 6 = $0 copay for 100-day supply
Tier 3 = 2 x 30-day supply copay for 100-day supply

Preferred Pharmacy Network

Walgreens and CVS plus grocers remain within the preferred pharmacy network for 2024.

12 of 44

Ohio Market Overview

Confidential and Proprietary Information

13 of 44

Ohio | Review

NEW! All Dual plan available. Dual plans available to meet the needs of full and partial duals
Plans offered statewide
$0 for covered prescription drugs on D-SNP plans, all year long in all benefit phases.
NEW! Wellcare Spendables Card (varies by plan)
D-SNP Spendables Card includes Gas pay-at-the-pump; Utilities Assistance; Rent Assistance; Additional Dental, Vision, and Hearing Services; OTC; and Healthy Food in one monthly allowance
Non D-SNP Spendables Card can include OTC; Additional Dental, Vision, and Hearing; and / or SSBCI Utility Assistance

Confidential and Proprietary Information

14 of 44

2024 MAPD Supplemental Benefits

Confidential and Proprietary Information

15 of 44

2024 MAPD Benefit Highlights

Benefit	Availability	Highlight
Wellcare Spendable Card	Many plans	Non-D-SNP plans can include OTC, additional Dental, Vision, and Hearing, and/or SSBCI utility assistance.
Dental	Most Plans	In 2024, Wellcare will offer dental packages with no limit allowance on covered preventive services. Many plans also include additional allowance amounts for comprehensive services up to $5,000.
Vision	Most Plans	Wellcare will offer packages in 2024 ranging from a routine exam only to routine exam plus an eyewear (glasses/contacts) allowance. Eyewear allowances range from $100 to $600. Members can get unlimited contacts and glasses with upgrades, up to the allowance maximum on their plan.
Hearing	Most Plans	Wellcare will offer packages in 2024 ranging from coverage for routine exam only to packages with routine exam and hearing aid coverage. Hearing aid allowances range from $350 per ear up to $2,500 per ear.

Confidential and Proprietary Information

16 of 44

2024 MAPD Benefit Highlights

Benefit	Availability	Highlight
Non-Emergency Medical Transportation (NEMT)	Most plans	Wellcare will offer packages in 2024 ranging from coverage of 12 one-way trips to unlimited one-way trips. Trips can be used for non-emergency medically necessary reasons such as going to a doctor’s appointment or a pharmacy.
Fitness	Most plans	Wellcare will cover a fitness membership on almost every Medicare Advantage plan being offered in 2024. Members can manage their health through online courses, in-home fitness kits, memory kits, and/or fitness trackers.
Personal Emergency Response System (PERS)	Some Plans	A Personal Emergency Response System (PERS) is a medical monitoring system that provides a safety net for people who might need immediate medical assistance when nobody is there to help. Options include in-home and mobile solutions.
Meals	Most plans	With this benefit, the member has access to meal programs for chronic, post-acute, and/or nutritional shakes.
In-Home Support	Some plans	With this benefit, members can qualify to receive a range of services to assist with chores or personal care services, depending on plan offerings (6-24 visits per year).

Confidential and Proprietary Information

17 of 44

2024 MAPD Benefit Highlights

Benefit	Availability	Highlight
Telehealth	All plans	Telehealth allows healthcare professionals to evaluate, diagnose, and treat members in remote locations using telecommunications technology. This benefit is covered on all Wellcare plans.
Nursing Hotline	All plans	This benefit provides telephonic access to nurse assistance 24 hours a day, 7 days a week.
CAM	Some plans	The CAM offers members access to routine chiropractic, routine acupuncture, and therapeutic massage/naturopathy – OR only benefits.
Routine Acupuncture	Some plans	Acupuncture is the procedure of inserting and manipulating needles into various points on the body to relieve pain or for therapeutic purposes.
Routine Chiropractic	Some plans	This benefit provides coverage for members to have access to routine chiropractic services. Original Medicare offers coverage for Medicare-covered chiropractic as well.
Routine Podiatry	Some plans	Routine podiatry services include routine foot care such as cutting or removing corns or calluses, trimming or cutting nails, and hygienic or other preventive maintenance.

Confidential and Proprietary Information

18 of 44

Part B Diabetic Testing Supplies Strategy

In 2024, all MAPD plans will have the same Part B diabetic testing supply strategy.
Preferred manufacturers:

Traditional diabetic testing supplies: OneTouch covered with quantity limit (1 meter per 365 days; 100 test strips per 25 days)
Continuous blood glucose monitoring: Dexcom or FreeStyle Libre with prior authorization

Non-preferred manufacturers:

Covered with approved prior authorization at the preferred manufacturer copay

The vendor for the benefit is

Confidential and Proprietary Information

19 of 44

Where Can I Find the First Looks?

Confidential and Proprietary Information

Wellcare’s First Look Microsite launched July 10, 2023.
Microsite: wellcarefirstlook.com

Navigating the Microsite:

Navigation includes: Home (Welcome), Plan Highlights,

Our Brand and Plan Details

Click on Plan Details
Choose your State
New for 2024 – Plan Details for MAPD, MA Only, D-SNP, and PDP available in a single view

At launch, First Looks include information filed but not yet approved by CMS.
New for 2024 – Wellcare First Looks will be updated in early September once plan benefits are approved.
First Looks can be downloaded and printed if a hard copy is needed.

20 of 44

PY2024 Multi-Benefit Card:�Introducing Wellcare Spendables ™

A single card provides an allowance access to multiple benefits:

Combines multiple benefits into single card
Pursing strategy for benefit groups based on plan type
Simple and convenient to use
Benefits loaded each period
Amounts will vary by plan
Allows member to use the benefit as they choose to meet their needs
UberEats Delivery

Confidential and Proprietary Information

21 of 44

Introducing Wellcare Spendables™

Solutran is the national partner
Currently a trusted partner for six Medicare competitors
Retailer Direct Network includes 55,000 stores nationwide

All information on this slide is subject to change until bids are submitted and approved by CMS.

Benefits Covered	Retailer Direct via Debit Card In-Store or Online* Any Item w/Approved SKU/Category Code Retailer Network	Mail-Order** via Phone Call or Portal List/“Catalog” of Approved Items and Products Single Fulfillment Vendor (TBD)
DVH Cost-Share Assistance (Dental, Vision & Hearing)	Network = Approved MCC Codes	N/A
OTC (Over-the-Counter)	Retailer Network	Yes, Limited
	*Online shipping and delivery fees will use allowance funds.	**Mail order will require minimum amount for free shipping.

Confidential and Proprietary Information

22 of 44

Wellcare Spendables™ Debit Cards�

Category level: Items are managed at a category level. Categories allow members to purchase brand name/generic items, and we have the ability to limit approved categories to ensure members purchase approved items.

Allergy and sinus
Cold and flu
Dental and oral health
Diabetes care
Digestive health
Eye and ear care
First aid
Foot care
Home health care and daily living
Incontinence products
Pain relief
Skin care
Sleep aids
Smoking cessation products
Supports, braces, and wraps

OTC Items:

Confidential and Proprietary Information

23 of 44

Solutran Network Coverage

Merchant Group Coverage Across 37 Markets
Ahold	Giant Eagle	Publix
Albertsons Companies	Hmart	RiteAid
Butera	HyVee	Southeastern Grocers Inc
Coborn's	Independent Retailers	Walgreens
Cub Corporate	Kroger	Walmart Store
CVS	Miners Super One	Western Beef
Delhaize - Food Lion - Hannaford	Niemann Foods	Woodman's
Dollar General	Piggly Wiggly Midwest

Network as of July 2023. Network build ongoing.

Confidential and Proprietary Information

24 of 44

Ohio | Review

Competitive portfolio including HMO, PPO, HMO D-SNP, PPO D-SNP, LIS, Giveback Plan
PPO D-SNP (84 counties)
Plan design innovation

Spendables card various plans
Strong ancillary on core plans
D-SNP $0 RX cost-share on all tiers

Wellcare

Confidential and Proprietary Information

25 of 44

Ohio | Service Area

Wellcare Continued Coverage Counties:

Adams, Allen, Ashland, Ashtabula, Athens, Auglaize, Belmont, Brown, Butler, Carroll, Champaign, Clark, Clermont, Clinton, Columbiana, Coshocton, Crawford, Cuyahoga, Darke, Defiance, Delaware, Erie, Fairfield, Fayette, Franklin, Fulton, Gallia, Geauga, Greene, Guernsey, Hamilton, Hancock, Hardin, Harrison, Henry, Highland, Hocking, Holmes, Huron, Jackson, Jefferson, Knox, Lake, Lawrence, Licking, Logan, Lorain, Lucas, Madison, Mahoning, Marion, Medina, Meigs, Mercer, Miami, Monroe, Montgomery, Morgan, Morrow, Muskingum, Noble, Ottawa, Paulding, Perry, Pickaway, Pike, Portage, Preble, Putnam, Richland, Ross, Sandusky, Scioto, Trumbull, Tuscarawas, Union, Van Wert, Vinton, Warren, Washington, Wayne, Williams, Wood, Wyandot

Wellcare

Confidential and Proprietary Information

26 of 44

Ohio | At a Glance

Confidential and Proprietary Information

Push Plans	Plan Type	Benefit Highlights
Wellcare by Allwell Dual Access (H0908-001)	HMO D-SNP	$5,000 Dental Spendable Card - $2,076 Monthly OTC - $173, Rolling
Wellcare All Dual Assure (H0980-006)	HMO D-SNP	NEW PLAN $1,000 Dental Spendable Card - $2,580 Monthly OTC - $215, Rolling
Wellcare by Allwell No Premium (H0908-003)	HMO	$3,000 Dental Spendable Card - $648 Monthly OTC - $66, Rolling
Wellcare by Allwell Giveback (H0908-005)	HMO	$105 Giveback QTR OTC - $40
Wellcare by Allwell Dual Access Open (H7169-003)	PPO D-SNP	$3,000 Dental Spendable Card - $1,740 Monthly OTC - $145, Rolling
Wellcare No Premium Open (H7169-001)	PPO	$1,000 Dental Spendable Card - $240 Monthly OTC - $32, Rolling

*Additional eligibility is required to qualify for SSBCI benefits

Confidential and Proprietary Information

27 of 44

Ohio | Key Selling Features

Confidential and Proprietary Information

Plan Name	Benefit Highlights
Wellcare Dividend Giveback (HMO) H5475032000	Giveback, Dental, Hearing, OTC Allowance, Vision
Wellcare No Premium Open (PPO) H7169001000	Multi-wallet benefit including dental, vision, hearing, and OTC, Dental, Hearing, Meal, Vision
Wellcare Dual Access Open (PPO D-SNP) H7169003000	VBID RX, Dental with dentures and crowns, Multi-wallet benefit including dental, vision, hearing, OTC, groceries, utilities, and rent assistance, Vision, Transportation, Non-emergency
Wellcare Classic (PDP) S4802085000	Designed for Duals (LIS), $0 Tier 1 (after deductible if applicable) at preferred pharmacies, New $0 drug tier added with medications commonly used to treat diabetes
Wellcare Value Script (PDP) S4802149000	Low Premium, No deductible on Tier 1 and 2 medications (preferred generic and generic), $0 copay for Tier 1 drugs at preferred pharmacies
Wellcare Medicare Rx Value Plus (PDP) S4802217000	No deductible for all tiers, $0 copay for Tier 1 drugs at preferred pharmacies, low cost drug tier designed for medications commonly used to treat diabetes

Confidential and Proprietary Information

28 of 44

2024 MAPD Product Overview

HMO, HMO-POS & PPO Plan Options

Confidential and Proprietary Information

29 of 44

2023 MA & DSNP Provider Network

*Agent/Broker use only. Confidential and proprietary. Not to be distributed or shared with Medicare beneficiaries.

30 of 44

2023 DSNP Only Provider Network

*Agent/Broker use only. Confidential and proprietary. Not to be distributed or shared with Medicare beneficiaries.

31 of 44

Wellcare No Premium HMO�H0908-0003-000 | In-Network

$0 Premium & $0 Medical Deductible

$4,700 Maximum-Out-Of-Pocket (MOOP)

$3,000 Comprehensive Dental Allowance + Dentures

$66Wellcare Spendables Card for OTC and/or Additional DVH services every month

Confidential and Proprietary Information

32 of 44

Wellcare Assist (HMO) �H0908-0004-000 | In-Network

$0 Premium & $0 Medical Deductible

$4,700 Maximum-Out-Of-Pocket (MOOP)

$3,000 Comprehensive Dental Allowance + Dentures

$67 Wellcare Spendables Card for OTC and/or Additional DVH services every month. 2^nd Allowance of $50 per month available for Utility Assistance for qualified members.

Confidential and Proprietary Information

33 of 44

Wellcare Giveback HMO�H0809-0005-000 | In-Network

$ 106.00 Premium Part B Giveback

$7500 Maximum-Out-Of-Pocket (MOOP)

$40 OTC per quarter (non rolling) for covered items

Confidential and Proprietary Information

34 of 44

Wellcare Dual Access (HMO D-SNP)�H0908-0001-000 | In-Network

MSP levels FBDE, SLMB+, QMB+, QMB

$8,850 Maximum-Out-Of-Pocket (MOOP)

$5,000 Comprehensive Dental Allowance + Dentures

Single allowance for Gas Pay-at-the-Pump, healthy food, Utilities Assistance. Rent Assistance, OTC and additional DVH Services of $173 every month

Confidential and Proprietary Information

35 of 44

Wellcare All Dual Assure (HMO D-SNP)�H0-0006-000 | In-Network

MSP FBDE, QDWI, QI, QMB+, QMB, SLMB+, SLMB

$6,500 Maximum-Out-Of-Pocket (MOOP)

$1,000 Comprehensive Dental Allowance, includes exams, fillings, and minor restorative

Single allowance for Gas-at-the-Pump. Healthy Food, Utilities Assistance, Rent Assistance, OTC and additional DVH Services of $215 every month

Confidential and Proprietary Information

36 of 44

Wellcare Dual Access Open (PPO D-SNP)�H7169-002-000

MSP levels FBDE, SLMB+, QMB+, QMB

$8,850 Maximum-Out-Of-Pocket (MOOP) IN Network . $13,300 combined

$3,000 Comprehensive Dental services incl. exams, filings, major restorative services and dentures. Out-of-network 50% cost share

Single allowance for Gas Pay-at-the-Pump, healthy food, Utilities Assistance. Rent Assistance, OTC and additional DVH Services of $145 every month

Confidential and Proprietary Information

37 of 44

Wellcare No Premium Open (PPO)�H7169-001-000

Zero Premium PPO

$ 5,900 Maximum-Out-Of-Pocket (MOOP)in-network. Maximum-Out-of-Pocket $8,950 Combined

$1, 000 Comprehensive Dental Allowance + , inc exams, fillings, minor restorative services and dentures

Single allowance for OTC and/or DVH services of $32 every month

Confidential and Proprietary Information

38 of 44

Broker Experience Enhancements

Confidential and Proprietary Information

39 of 44

Commission Statement

SELF-SERVICED

Dashboard Reporting

SELF-SERVICED Support Ticketing System

Dashboard Reporting that tracks enrollments and membership.

Improved Commission Statement (when applicable) that includes more and provides clear details for payment calculations as well as commissions for legacy policies.

Confidential and Proprietary Information

40 of 44

Wellcare Enrollment Options

Electronic Application Portal

Ascend is our primary enrollment method
Electronic Scope of Appointment
RATE: A telephonic enrollment tool
Recorded Meetings: Allows a call to be recorded and stored

Important Reminder: Wellcare PIDs (Producer ID) were discontinued with the launch of Centene Workbench. Please utilize your NPN on all paper applications!

Each broker has their own unique PURL: www.welcarerep.com/###### (NPN)
Brokers have the flexibility to market their PURL to Medicare beneficiaries via their business cards, fliers, and/or their website.

PURL

(Personalized URL)

Beneficiaries can self-enroll (No SOA is required)

Paper

Applications

Fax to Wellcare or upload in Centene Workbench

Confidential and Proprietary Information

41 of 44

Resources for YOU!

Confidential and Proprietary Information

42 of 44

Broker Communications

Communication Type	Communication Topics
Broker Bulletins	Contracting and Certification reminders Special Election Period announcements (i.e. FEMA, State/Local declarations) Commission rates, schedules and announcements CustomPoint material ordering schedule and reminders
The Ascend Advantage	Ascend reminders, pointers and helpful tips
Weekly News	General enrollment reminders beginning September AEP updates and reminders
Product Pointers	Supplemental video resources New and/or key supplemental benefit updates

Be on the lookout for important email communications throughout the 2024 AEP season.

Confidential and Proprietary Information

43 of 44

Broker Support Resources�

Support	Purpose	Contact Information
Broker Support	Assistance with contracting, certification, commissions, onboarding, etc	866-822-1339 Mon – Fri: 8AM – 9PM EST
Paper Application Submission	Submit paper enrollment applications via FAX	866-473-9124 (MAPD) 866-388-1521 (PDP)
Request for Information (RFI)	Resolve applications in Pending status	866-822-1339 Mon – Fri: 8AM – 8PM EST
Special Populations (SPOP) Medicaid Eligibility	Eligibility support for Medicare and Medicaid	866-211-0544 Mon – Fri: 8AM – 8PM EST Sat – Sun: 8AM – 5PM EST
Telephonic Scope of Appointment (SOA)	Document SOA via Appointment Verification Line (AVL Line)	877-780-3920 (MAPD) 877-297-3625 (PDP)
Member Service	Assistance for current members	See Back of Member ID Card

Confidential and Proprietary Information

44 of 44

Ohio Ancillary Vendors

Benefit	Vendor	Vendor Contact Info
Transportation	Access2Care	Transportation number on back of ID 844-515-6875 www.access2care.net
Over the Counter	Solutran	855-744-8550
In-Home support Services	healthAlign	866-635-7045
Meals	Mom’s Meals	877-508-6667 momsmeals.com
Fitness	ASH Silver & Fit	877-427-4788 Silverandfit.com
Personal Emergency Response System	VRI	800-750-8694 Wellcarepers.com
Dental	DentaQuest	dentaquest.com Member Services: 833-206-6300
Vision	Premier	800-738-1889 premiereyecare.net
Hearing	Hearing Care Solutions	866-344-7756 hearingcaresolutions.com
Telehealth	Teladoc Teleadoc.com/wellcare If a provider uses our vendor Teleadoc, then a member’s PCP/Specialist copay can be reduced to $0	800-835-2362 (TTY: 711) 24 hours a day, 7 days a week