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The_Chicken_And_Egg_Story
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1
THE
CHICKEN
AND
EGG
STORY
OF
EMPLOYEE
AND
PERFORMANCE
OF
SECURE
SECURITY
SDN.
BHD
Alan
Fun-Foo,
Chan
(Putra
Business
School)
*Keng-Kok,
Tee
(Monash
University)
Jo
Ann,
Ho
(Universiti
Putra
Malaysia)
Thanuja,
Rathakrishnan
(Universiti
Putra
Malaysia)
2
Problem:
1.
Losses
suffered
by
clients
up
to
RM400k
2.
Threat
from
a
major
client
to
terminate
contract
3.
High
employee
turnover
Discipline:
Human
Resource
Management
Context:
Call
Centre
(AMS)
Root
Cause:
1.
Training
2.
Recruitment
and
Selection
3.
Work
Stress
4.
Remuneration
Package
Recommendation
(Short-term)
1.
Revised
Salary
Structure
2.
Job
Analysis
3.
Pay
Policy
Identification
4.
Pay
Survey
Analysis
5.
Pay
Structure
Creation
Recommendation
(Long-term)
1.
Recruitment
and
Selection
2.
Training
Theories:
1.
Maslow
Hierarchy
of
Needs
2.
Herzberg
Two
Factor
3.
Equity
Theory
Animation
THE
CHICKEN
AND
EGG
STORY
OF
EMPLOYEE
AND
PERFORMANCE
OF
SECURE
SECURITY
SDN.
BHD
Alan
Fun-Foo,
Chan
(Putra
Business
School)
*Keng-Kok,
Tee
(Monash
University)
Jo
Ann,
Ho
(Universiti
Putra
Malaysia)
Thanuja,
Rathakrishnan
(Universiti
Putra
Malaysia)
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