Okay! Let’s open an account with Bankera.

Wow, okay, this is for the signing up for a personal account, not a business account.

I almost missed this small text here, and accidentally opened a personal account. They should have asked that option first instead of defaulting to a personal account...

This whole chunk of text could have been shorted to a few bullet points...

Couldn’t this be on the previous page? Having more needless pages only increases the time spent and friction for the user.

Again, same issue. A page like this with only a single field does not seem like an efficient use of space.

Only making my case stronger… this could have been combined with the last few pages...

This is just… not a good design of the form.

Look at the amount of empty white space at the sides.

This form could have been compressed to fill out a good portion of the space. This is important because I have to spend more time scrolling up and down now due to this design.

I genuinely thought that this was asking for my name, NOT my company’s name. This is very confusing.

I only realised it was asking for the company name when the next few fields were asking for company information.

This is because the heading here says “customer’s information”. Thus, I assumed it is my personal information. It should have been named “business information”.

What does this even mean?

Also, does not seem like there is a way for me to go back to the previous page? Easy navigation between pages is in my opinion, quite essential so that it is convenient to edit errors in previous pages.

Wait, didn’t I just fill out a section with the same name?

There you are… This really should have been in a place that is easier to navigate to, like a sidebar where it is easy to find and click.

It is important to have a way for me to easily find the fields that I did not fill out. In most cases, clicking “Next” will immediately take me to the part of the form that is not filled.

However, for Bankera, I know that I did not fill out all the fields adequately because this “Next” button is not lit up. But instead, I have to scroll up and down to manually find the empty field. Inconvenient and a seemingly small issue that could really improve the experience.

Secondly, didn’t I already fill out all of these personal information earlier? I get that there are cases where the registrant is not the “head of the customer”, but they should at least give saying that I am the “head of the customer” so that my information can be auto-filled. ��Instead, I have to fill out everything again. How tedious.

Firstly, bad wording. What does “head of the customer” even mean? Who is that even? They should be specific. Director? CEO? Biggest shareholder?

There really should have been a word/character count for this field to let the user know how in-depth the answer has to be.

All of these questions could have put in drop-down bars, which take a lot less space. This would allow more questions to fit on the same page.

See? They have a drop-down bar for this question. I can select multiple options that apply. They could have done that for all the questions. It would have made the entire form look cleaner.

Small issue, but this really should not be an open-ended question. There should be a limit from 0 to 100%.

Phew… it’s over… right?

Oh it’s not over. This just came in my email.

I don’t understand. Why couldn’t they have asked for this to be uploaded when I was completing the onboarding form? Instead, I have to manually send all of these documents via email? How archaic is that?

Okay, final thoughts on Bankera.

In terms of onboarding, they have much to improve on. Their form did not look clean with too much useless space at the sides and it was difficult to navigate between pages. A lot of the wordings, as I had pointed out, were confusing. This severely affected the entire flow, and the time taken to complete everything. ��And that is not including the fact that I have to send all of the important documents via email rather than upload on the form like any other neobank out there. Bankera has a lot of catching up to do to deliver a good onboarding experience.