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CORE RESEARCH FACILITIES

Dhahran, Saudi Arabia

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Main Features

  • One software to link all labs under “ONE-LAB” concept�
  • Complete workflows starting from service requests to lab analysis to report generation.�
  • Provides data analytics and reports on equipment utilization and lab staff manhours.�
  • Manage inventory�
  • Single KFUPM login

INFINITY X - LAB INTEGRATION SOFTWARE

  • Address issues of duplication, under-utilization and lack of access to major capital-intensive equipment
  • Facilitates top management decisions
  • Equipment maintenance record and service history

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INFINITY X – Overview

INFINITY X - Features

  • 1,000+ research equipment
  • 24 academic departments and research centers
  • Submit a request for reservation or submit a service request to ensure equipment utilization is properly recorded.
  • Generate Reports in terms of no. of samples/service requests completed

INFINITY X - Access

  • INFINITY X can be accessed at: https://infinity.ideaelan.com/kfupm/auth/login
  • All KFUPM users can simply login by clicking on “SSO” button and entering their KFUPM credentials.
  • KFUPM User Accounts are automatically created in INFINITY X after login
  • Users should select their own department/center when logging in for the first time.
  • If you face any issues, please contact CRF-Infinity team at crf-infinity@kfupm.edu.sa.

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INFINITY X – Service Request Workflow

login

Submit request

Lab Manager Approval

Assigning and Scheduling

Request Close

Faculty/Researcher/Staff Workflow:

login

Submit request

Lab Manager Assigns Request to Advisor

Advisor Approval

Lab Manager Approval

Assigning and Scheduling

Request Close

Student Workflow:

Faculty/Researcher Staff Action Items

Student Action Items

Core Admins Action Items

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INFINITY X – LOGIN

First Time Login – Click SSO

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Redirected to KFUPM SSO Login

INFINITY X – LOGIN

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First time login – Welcome Wizard – click start

INFINITY X – LOGIN 1ST TIME ONLY

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First time login – Select your Dept

INFINITY X – LOGIN 1ST TIME ONLY

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First time login – Select at least 1 Core

INFINITY X – LOGIN 1ST TIME ONLY

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Landing Page after login

INFINITY X – DASHBOARD

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Navigating to My Profile

INFINITY X – DASHBOARD

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INFINITY X – MY PROFILE

Add your department/advisor

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INFINITY X – MY PROFILE

Add all the desired cores

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INFINITY X – INSTRUMENTS VIEW

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INFINITY X – SEARCH RESOURCES

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INFINITY X – SERVICE REQUESTS

Submitting Service Requests

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Faculty / Researcher / Student login

INFINITY X – SUBMITTING SERVICE REQUEST

1. Navigate to <Services Requests> from the menu. Click on the desired Service Request Form. Click on <CRF-KFUPM Users> for KFUPM Users.

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Faculty / Researcher / Student login

INFINITY X – SUBMITTING SERVICE REQUEST

2. Fill in the Basic Details box by selecting your:��- For Faculty/Researcher/Staff – Select your Department/Center name under Dept/Lab��- For Students – Select your Advisor name under Dept/Lab��- Select project code (if applicable), otherwise select No project code, click continue��- To add Project Code, click on “Don’t see your Project Code”

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Choose Requestor Type

INFINITY X – SUBMITTING SERVICE REQUEST

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Faculty / Researcher login

INFINITY X – SUBMITTING SERVICE REQUEST

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Student login

INFINITY X – SUBMITTING SERVICE REQUEST

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Staff login

INFINITY X – SUBMITTING SERVICE REQUEST

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Select Instrument, Fill Sample Information and Submit Request

INFINITY X – SUBMITTING SERVICE REQUEST

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INFINITY X – SUBMITTING SERVICE REQUEST

3. The form will go to the core admin/ lab manager for review and processing. The current status of your request can be viewed on the right side under Status column. Color codes indicate at which stage your request is currently. You can click on the desired request under Form Name in order to view the details and status of the request.

4. If you would like to submit the same form with minor changes then you can use the “Reuse” option by clicking on the recycle icon. �

5. After clicking on the request, you can view the entire workflow for your request and at which stage it is pending. You will receive an email notification for every stage your request has cleared.

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INFINITY X – SUBMITTING SERVICE REQUEST

6. You can view the status log by clicking <Communication & Logs> tab and selecting <Logs>

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7. If you have any queries regarding the request, you can submit your queries by clicking <Communication & Logs> tab and selecting <Communication>. You can add the advisor's email ID, give a subject, write a comment, and send communications to the respective person. Even a file can be attached.

INFINITY X – SUBMITTING SERVICE REQUEST

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8. Once your request has been scheduled, you can view the schedule details under

“Instrument Booking Details”

​

INFINITY X – SUBMITTING SERVICE REQUEST

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INFINITY X – MY REQUESTS

You can view your submitted requests from My Profile> My Requests

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INFINITY X – MY REQUESTS

Select the core from top right to see all your requests submitted in the selected core

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INFINITY X – SERVICE REQUESTS

Approving & Scheduling Service Requests

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Navigate to “Envelope” Icon and select Form Submissions

INFINITY X – SERVICE REQUESTS

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INFINITY X – SERVICE REQUESTS VIEW

Select your core to view all requests/assigned requests, Click on the form to take action on the form

​

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INFINITY X – APPROVING SERVICE REQUESTS

Three Collapsible categories�1. Submitted Form – form details�2. Action - Approve, Reject, or Cancel the form.�3. Communication & Logs – messages and comments

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INFINITY X – APPROVING SERVICE REQUESTS

Click on “Submitted Form” to view the form

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INFINITY X – APPROVING SERVICE REQUESTS

�Action – Approve to move to the next step, Reject to move to previous step, or Cancel the form.�

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INFINITY X – APPROVING SERVICE REQUESTS

Click on “Form submission” again to come outside of the form in order to assign the request

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INFINITY X – ASSIGNING SERVICE REQUESTS

Click on the silhouette under “Actions” to assign the request

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INFINITY X – ASSIGNING SERVICE REQUESTS

Type and Select the name of the assigned person and click submit

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INFINITY X – SCHEDULING SERVICE REQUESTS

Click on “Schedule” to schedule requests. A new window will open and display the calendar

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INFINITY X – SCHEDULING SERVICE REQUESTS

Select Start/End Date and Time of the booking. Select appropriate session type and make it default. Save

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INFINITY X – SCHEDULING SERVICE REQUESTS

Go to the form again and click “Scheduled” button

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INFINITY X – SERVICE REQUEST WORKFLOW

Execute sample analysis and then click on Report Upload and Request Completed to close request

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INFINITY X – CALENDAR VIEW

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INFINITY X – REPORT GENERATION

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INFINITY X – REPORT GENERATION