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APRIL 2021 STATUS REPORT

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  • Complaints
  • Education Hours
  • Administrative Violation Notice
  • Alternative Dispute Resolution
  • Compliance Checks
  • Premises Checks
  • Administrative Time/Field Time

1

Compiled by Marc Siegfried

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COMPLAINTS

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April 2021

Summary

* COVID-19 complaints represent the majority of complaints received

Days

Closed

1-10

62 %

11-30

30%

31-60

7%

60+

1%

Division goal is to close out 95% of complaints within 60 days

  • From January to April, a 56% decrease in in the number of COVID-19 complaints
  • Met goal of 95% of complaints closed out within 60 days

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  • There were 545* complaints logged with enforcement in the month of April
  • There were 36 complaints against the marijuana industry
  • 79% of total complaints were COVID-19 related

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COVID-19 COMPLAINTS

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COVID-19 safety/health complaints have been on a steady decline since a high

in December 2020.

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LIQUOR COMPLAINTS

4

COVID-19 safety/health complaints are not included in the data. Complaints are higher than the April 2020 numbers due to locations opening up after the COVID-19 restrictions were lifted.

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CANNABIS COMPLAINTS

5

COVID-19 safety/health complaints are not included in the data

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EDUCATION

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Subject

Number of educational events

Covid-19

901

Regulatory

611

Public Safety - Over service

122

Youth access to liquor

113

Public Safety

79

Licensing/Permits

76

Advertising

66

New licensee support

65

Vapor education

81

Community-based education

30

April - Top Ten Educational Topics

61% of education given was related to public safety topics

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LICENSE SUPPORT AND EDUCATION

Liquor Unit

  • 1760educational contacts
  • 248 hours given
  • 2370 people received the education

Cannabis Unit

  • 442 educational contacts
  • 172 hours given
  • 758 people received the education

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7

Tobacco/Vape Unit

  • 66 educational contacts
  • 14 hours given
  • 67 people received the education

Total for April

  • 2268 educational contacts
  • 434 hours given
  • 3194 people received the education

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Data is for the month of April

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LICENSE SUPPORT AND EDUCATION

8

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9

AVNS ISSUED

April

AVNs

Liquor

8

Tobacco/Vape

5

Cannabis

2

23% of businesses had a repeat violation in the last

12 months. This is due in part to businesses getting multiple COVID-19 violations. Division goal is 5%

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ALTERNATIVE DISPUTE RESOLUTION (ADR)

10

LIQUOR

Hearings scheduled 2 weeks out

Cases continue to run below the 12 month average

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ALTERNATIVE DISPUTE RESOLUTION (ADR)�

11

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CANNABIS

  • Cases continue to run below the 12 month average

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LIQUOR COMPLIANCE CHECKS

12

Compliance Checks suspended in April 2020 due to COVID-19

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CANNABIS COMPLIANCE CHECKS

13

Compliance Checks suspended in April 2020 due to COVID-19

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LIQUOR PREMISES CHECKS

14

Division goal is 100% of licensees visited within 2 years

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1 Year

2 Years

Liquor

65%

88%

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CANNABIS PREMISES CHECKS

15

Division goal is 100% of licensees visited within 2 years

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1 Year

2 Years

Cannabis

72%

98%

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ADMIN/FIELD HOURS

16

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APRIL - ADMIN FIELD TIME BY REGION

17

Divisional goal of 60% field time not met - due to COVID-19 restrictions

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NIGHT HOURS

18

Night hours requirement removed in April 2020

Night hours reinstituted August 2020

Night hours requirement removed in November 2020

Night hours reinstituted 25 Jan 2021

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