There are many guidelines and procedures for inspection staff.
16–0
Follow written procedure
Cease-and-desist
Records
It is best to refuse friendly inducements from owners/occupants.
16–1
Owner/occupants may feel that they can improve their chances of avoiding a citation for violations by offering a drink or other friendly inducement
Simple courtesy gestures can be ethically misinterpreted
Best policy for inspectors to refuse any gratuities while in the performance of their duties
Most jurisdictions have codes of conduct/ethics that address what is appropriate or acceptable behavior and what is prohibited
Understand general inspection practices.
16–2
Inspections are generally performed in a certain order
Compare any photographs, sketches, site plans, or elevation drawings of the structure in the building inspection file to verify that they match existing conditions
Note any changes since the previous inspection
Following the same sequence for similar types of occupancies increases the consistency of the inspection process
Make some general observations about the exterior of the structure before entering.
16–3
Conditions, barriers, or obstructions that may affect fire department access to the building
Locations of all hydrants, alternative water sources, and fire department connections (FDCs); these should match previous inspection notes
Building name and address match those listed in the building/facility inspection file
(Cont.)
Courtesy of Rich Mahaney
Make some general observations about the exterior of the structure before entering.
16–4
Address numbers clearly visible on the outside of the building or facility and conform to fire/building code requirements
Exterior maintenance or housekeeping problems such as trash or dry vegetation that may create a fire hazard
Type of occupancy: Has it changed since previous inspection?
(Cont.)
Courtesy of Rich Mahaney
Make some general observations about the exterior of the structure before entering.
16–5
Number of stories of the structure; should match previous inspection
Proximity to other structures or potential exposures such as common or shared walls; distance to and type of exposures
Construction, renovation, or demolition activities that create special or temporary fire and life safety conditions
Exterior signage identifying any materials or dictating that certain practices are prohibited, depending on occupancy type
(Cont.)
Courtesy of Rich Mahaney
Make some general observations about the exterior of the structure before entering.
16–6
Progress clockwise or counterclockwise from the front of the structure
If the site has multiple structures, it may be necessary to complete one structure before proceeding to the next
Draw a site plan if one does not exist in the inspection file; used to note the location of violations or fire protection equipment
When taking photographs of the site, be sure that the location and date of the photograph are noted on the plan
Courtesy of Rich Mahaney
Interior inspections focus on factors that could affect the life safety of occupants and responders.
16–7
Systematic pattern
There are several common methods for performing an inspection.
16–8
Start from the roof and work downward
Start from the basement and work upward
Follow an established manufacturing process within the structure from the raw materials to the finished product and include all storage areas
(Cont.)
There are several common methods for performing an inspection.
16–9
Regardless of the method used, each level or floor of the structure is inspected in a systematic manner
Use either a clockwise or counterclockwise pattern so that all areas are addressed
If a basic floor plan is available, it can be used to note the location of violations and can also be used to verify that all areas have been inspected
Know what to do when an area is locked.
16–10
If admission is refused because of confidentiality reasons, note the denial and continue to the next item
Do not demand entry or argue with the representative
Respect the confidentiality of any trade secrets that exist in a facility
Do not sign any documents without consulting with a supervisor and/or legal counsel
After the inspection is concluded, consult with a supervisor regarding any areas where entry was denied
Some facilities may have entry restrictions based on security.
16–11
Include banks, data and computer system centers, law enforcement complexes, and detention/correction centers
May be able to gain entry at a more appropriate time, such as during a maintenance period
Understand the code requirements for different occupancies.
16–12
Many occupancies have code requirements that are specific to that type of occupancy classification
All occupancies share some similar fire and life safety code requirements
Understand the usefulness of photographs.
16–13
Helpful when documenting violations
Used to document the current state of a feature or system
Can use these photos during preincident planning
Before and after photos will also be valuable
Some may refuse photos
Follow department policies for record-keeping
Know what items need to be included on an inspection checklist.
16–14
Inspection agency’s name and address
Inspector’s name
Date of inspection
Name and address of occupancy being inspected
Name, phone number, and email of person in charge of occupancy and/or the owner of the building if not the same person
Name and title of building representative who accompanied inspector
(Cont.)
Know what items need to be included on an inspection checklist.
16–15
Occupancy classification
Height of building and number of stories above and below grade
Interior and exterior finishes
Number, location and size of exits
Fire protection features
All other areas that must be checked to verify code compliance
Space to note items that are not contained on checklists
Be aware of building occupancy changes.
16–16
What code requirements now apply to the new occupancy
How they differ from the previous requirements
Whether the requirements have been applied
Whether there are any exemptions to the requirements
Know how changes in occupancy impact fire and life safety requirements.
16–17
Means of egress
Fire protection equipment design or installation
Fire detection and alarm system design or installation
Emergency lighting
Occupant load calculations
Look for other changes that have taken place inside the structure.
16–18
Increased fuel load; amount of hazardous materials in the structure
Changes in the physical layout and contents of a structure
When the inspection is complete, a results discussion takes place.
16–19
Inspector discusses the results with the owner/occupant or property manager
The purpose of this final or closing discussion is to review the entire inspection process; note areas that are in compliance as well as situations that need correction
Review possible violations and answer any questions that the owner/occupant has
Note them for follow-up if research is needed to provide an answer to the owner/occupant
This is also the time to schedule a reinspection if it is needed
Understand how to navigate violation discussions.
16–20
The most difficult aspect of dealing with people while conducting an inspection
When handled in a tactful, professional manner, an inspector has an opportunity to make these discussions very positive
The first thing the inspector must do is to verify that all code-related points are properly added and are accurate
An inspector should always be ready to provide the backup information for a specific violation if requested
(Cont.)
Understand how to navigate violation discussions.
16–21
Make every effort to listen to and understand the owner/occupant’s concerns
Fully explain the problems that have been noted and offer possible solutions for their correction if appropriate
At all times an inspector must remain polite but firm
An inspector must not attempt to design a solution for the owner/occupant; refer the person to the appropriate qualified design professional
(Cont.)
Understand how to navigate violation discussions.
16–22
When violations exist, the notice of violation is a notification and written expectation that a violation will be corrected as soon as possible
The follow-up inspection date is notification that a reinspection will be performed on or before the stated date to verify that the violation has been corrected
Explain the enforcement procedures when violations have been noted
The owner/occupant should also be made aware of the appeals process
Inspections can provide important educational opportunities.
16–23
Helps positively influence behaviors in the future
Reduces unsafe conditions
A prepared educational package that contains general safety messages as well as more specific code-compliance-related messages can be very useful
May be provided to the owner/occupant during both the inspection and the results discussion
Inspections can build positive long-term relationships.
16–24
Makes it easier for an inspector to gain compliance when necessary
Gives the owner/occupant the security of knowing that an inspector is a partner
Owner/occupant is more likely to comply when an inspector has educated the owner/occupant about the benefits that occur from adhering with fire and life safety code requirements
Provide written documentation describing the specific details of the inspection; provide it even if no violations or hazards are found
Understand the importance of written letters and reports.
16–25
Serve as official records of an inspection and form the basis for legal action when required
Without a written notice there is no evidence that requirements were made and that the owner/occupant was notified
A report is made for every inspection and placed in the facility or site inspection file
Majority of inspections are easily recorded on an inspection checklist
Recognize the situations that require a formal letter.
16–26
Code violations that create life-threatening hazards
Code violations that require major renovations to comply
A number of minor violations that taken together constitute a life safety issue
Know what information is required in each correspondence.
16–27
Inspection results
Name of business
Type of occupancy
Date of regular or periodic inspection
Name of inspector
Name of business owner/occupant
(Cont.)
Know what information is required in each correspondence.
16–28
Name of facility representative present during the inspection
Name of property owner
Edition of applicable code as a reference for future inspections
List of violations and their locations, referencing code section numbers and titles
Date of follow-up inspection
Explanation of the violations noted
REVIEW QUESTION
Describe common inspection procedures.
16–29
�Learning Objective 6
Explain the role of an Inspector I in follow-up inspections.
16–30
Follow-up inspections are made to verify that corrections have been made.
16–31
Confirm the time and date with the owner/occupant before arrival
Focus only on the problem areas included in the inspection report
If all corrections are made, compliment the owner/occupant
Must send a letter to the owner/occupant stating that the violation was corrected
If some violations have not been corrected but the owner/occupant is making the effort to comply, compliment the owner/occupant for the progress; schedule another follow-up
Update the file; the original copy remains with the owner/occupant
(Cont.)
Follow-up inspections are made to verify that corrections have been made.
16–32
If the code violations have not been corrected and it is apparent that the owner/occupant has made no effort to correct them, issue a final notice with a date for another inspection
Final notice informs the owner/occupant exactly what legal action can be taken if full compliance is not attained by the date specified
Reemphasize the owner/occupant’s right of appeal and the appeal process
REVIEW QUESTION
Why are follow-up inspections conducted?
16–33
�Learning Objective 7
Identify ways an Inspector I will participate in emergency planning.
16–34
Inspectors are responsible for verifying compliant emergency plans are in place.
16–35
Compliant with locally adopted code
Verify that the emergency plan is updated as personnel leave or move within the organization
Ensure that personnel contact information and roles are clearly defined
Understand the basics of emergency evacuation drills.
16–36
Should be conducted in all types of occupancies
All occupants must be instructed on the actions to take during an emergency evacuation drill
For some occupancies, evacuation drills may be very basic and nothing more than an efficient evacuation
Emergency evacuation drills for some occupancies are more complex.
16–37
Health care, correctional, and industrial facilities
Involve the movement of critically ill or bedridden patients, perimeter security of inmates, or manufacturing process shutdowns and industrial fire brigade response
All factors have to be evaluated before, during, and after the emergency evacuation drill
In some occupancies, emergency evacuation drills usually involve only staff personnel to avoid alarming patients, guests, and customers
Inspectors need to know the characteristics of emergency evacuation drills.
16–38
Requirements
Effectiveness
REVIEW QUESTION
Which tasks in emergency planning fall under the jurisdiction of an Inspector I?
16–39
Understand requirements for emergency evacuation drills in educational facilities.
16–40
All persons in the building participate
Emphasis placed on orderly evacuation rather than speed
Verify that the frequency of emergency evacuation drills meets code requirements
Evaluate the time needed to evacuate; recommend alternative methods if needed
(Cont.)
Understand requirements for emergency evacuation drills in educational facilities.
16–41
Requirements apply to all types of educational occupancies
Drills should occur at different times of the school day, whether students are in class or in other activities
School officials should be encouraged to develop an emergency evacuation plan that provides direction on where and how students should report if the fire alarm sounds during times other than normal class periods
(Cont.)
Understand requirements for emergency evacuation drills in educational facilities.
16–42
Drills during school
Staff roles
(Cont.)
Understand requirements for emergency evacuation drills in educational facilities.
16–43
Assembly points
REVIEW QUESTION
What are some of the emergency evacuation requirements for educational facilities?
16–44
Understand requirements for emergency evacuation drills in health care facilities.
16–45
Conducted quarterly on each shift
Every member of the staff must participate
Must include all emergency notification signals that are used by the facility
Staff members must perform all assigned duties that are required when responding to a particular emergency
(Cont.)
Understand requirements for emergency evacuation drills in health care facilities.
16–46
(Cont.)
Written health care fire safety emergency evacuation plan is followed during the drill
When the drill reveals the plan needs modification; plan should be updated
Facility must maintain a full record of all drills and names of facility personnel participating in them; an inspector receives a copy of these reports and files them
Understand requirements for emergency evacuation drills in health care facilities.
16–47
Hospitals and nursing homes require special emergency evacuation procedures
Extent of an evacuation is determined by the severity of the emergency
Evacuation plans proceed in progressive steps or phases
Emergency evacuation plans must be consistent with a community’s overall emergency preparedness plan
Phase I activities in health care facilities involve evacuating a single room.
16–48
R
E
A
C
T
(Cont.)
Phase I activities in health care facilities involve evacuating a single room.
16–49
R
A
C
E
Phase 2 activities in health care facilities involve evacuating an entire zone of a building.
16–50
Close all room and smoke barrier doors first
Evacuate rooms adjacent to the fire or emergency areas first
Concentrate on evacuating the remaining rooms within that zone
Move occupants to predetermined safe areas on the affected floor
Take medical charts/records with patients anytime they are moved from their rooms
Place the facility in a lockdown situation
Phase 3 activities in health care facilities involve evacuating an entire floor and zones on the floor above.
16–51
Evacuate the fire floor first
Once this is done, evacuate the necessary zones on the floor above the incident
Move occupants down stairwells or elevators if they are deemed secure, safe, and operable
Phase 4 activities in health care facilities involve evacuating an entire building.
16–52
Work best when preincident plans are in place and practiced on a regular basis
Actions for fire incident include
Understand actions for other incidents at health care facilities.
16–53
Law enforcement incidents
Large-scale evacuations
REVIEW QUESTION
What are some of the emergency evacuation requirements for health care facilities?
16–54
Understand emergency procedures for correctional facilities.
16–55
Provide a unique problem
The lives of inmates, visitors, and security personnel depend on the quick and effective actions of staff members
Must maintain an effective fire detection system, a key-control system, and a written emergency preparedness plan
Evacuation plan must be available to inmates, and plans must be regularly reviewed and upgraded
Inmates are either protected where they are or evacuated
Inmates should be released by a reliable means
There should be at least two means of access to each main cell block
Understand emergency procedures for hotels and motels.
16–56
Courtesy of Tanya Hoover
None of the occupants are familiar with the layout of the building
Fire codes require the installation of a reliable fire detection and alarm system
Evacuation procedures are usually posted in each room on the back of the door, at all fire alarm manual pull stations, and next to exits
(Cont.)
Understand emergency procedures for hotels and motels.
16–57
Owner or administrator is responsible for training employees in emergency evacuation procedures
Employees may be designated as fire wardens
Employees should attempt to account for guests
Emergency evacuation drills must be held frequently
REVIEW QUESTION
What unique conditions impact evacuation drills for correctional facilities and hotels?
16–58
�Learning Objective 8
Describe the complaint management process.
16–59
Understand the procedure for receiving and processing complaints.
16–60
Complaints that citizens file should be met with courtesy and genuine interest
Prompt investigation of these complaints encourages continued support
The inspection organization should have a procedure for receiving and processing complaints
An inspector should process and act upon each complaint in a consistent manner
An inspector taking a complaint should record all pertinent information; a standardized complaint form is useful to record all necessary information
Understand the procedure for receiving and processing complaints.
16–61
Complaints that do not require immediate attention can be routinely assigned to inspection staff or qualified company officers for research and investigation
Complaints that involve a serious life safety threat require immediate action
When investigating a code complaint, inspectors may or may not need to give the owner/occupant advance notice
Type of occupancy, location within the occupancy, and severity of the nature of the complaint often determine whether an inspector needs to obtain an administrative warrant to enter the location
Upon finding a code violation, the inspector must initiate the process that leads to corrective action
(Cont.)
Understand the procedure for receiving and processing complaints.
16–62
Be prepared to deal with negative attitudes by the business owner/occupant or representative when they act on complaints
Maintain a professional demeanor even if the other person does not
When a complaint has been resolved, the person who filed the complaint may need to be formally notified and thanked
Provides confirmation that the person has contributed to the safety of the community
All complaints are documented and maintained in the organization’s record-keeping system
Know what information should be kept about the complaint.
16–63
Date/time complaint received
Location of perceived violation
Name of person reporting complaint
Name of owner/occupant
Nature of complaint or perceived violation
Date/time of inspection
Date/time of follow-up inspection
Resolution of complaint
Know why accurate record keeping is essential.
16–64
Confirm when a pattern of violations begins to appear
Always refer to the complaint records before making any inspection to determine whether violations have been reported about the property previously
REVIEW QUESTION
What complaint information should be kept by an inspector?
16–65
�Summary
16–66
(Cont.)
�Summary
16–67
(Cont.)
�Summary
16–68
(Cont.)
�Summary
16–69
(Cont.)
�Summary
16–70