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Introduction to

For Branch Managers

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What Modeeri Is

  • ✅ A system for checklists, tasks, accountability, and visibility�
  • ✅ A tool that ensures standards are executed consistently in-store�
  • ✅ A single source of truth for “did this get done?”

What Modeeri Isn’t

  • ❌ A replacement for managers or leadership�
  • ❌ A one-time setup you forget about�
  • ❌ A reporting tool with no follow-up

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Why Modeeri Exists

  • To make sure daily tasks are actually completed, not just talked about�
  • To replace paper checklists, WhatsApp messages, and guesswork�
  • To give managers clear visibility into what’s happening in-store�
  • To create consistent standards across every shift and every location�
  • To help teams work better, faster, and with less stress

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What Success Looks Like

Adoption - Teams are using it

  • 80% on-time completion of core daily checklists�
  • All pilot locations active�
  • Clear ownership per checklist�
  • Paper checklists largely eliminated

Accountability - Managers are enforcing it

  • 90%+ completion rate�
  • Missed checklists followed up on�
  • Managers review reports weekly�
  • Checklists refined and simplified

Standardization - Leadership is relying on it

  • Checklists standardized across locations�
  • Data used for audits, reviews, ops meetings�
  • Leadership relies on reports, not verbal updates�
  • Expansion to more locations underway

30 Days

60 Days

90 Days

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In-Store Rollout Flow (Branch Manager-Led)

Prepare

(Before Staff Training)

Train Your Team

(Same Day)

Go Live

(Immediately After Training)

First Week

=

Stabilize

Ongoing Ownership

  • Checklists, roles, and users are finalized

  • Start date is set

  • Training scheduled before first checklist is due
  • Explain why Modeeri is used

  • Walk staff through the mobile app (and/or share the training video)
  • Staff start using Modeeri in real shifts

  • Paper checklists stop

  • Modeeri becomes part of daily work
  • Review completion daily

  • Follow up on missed checklists

  • Fix timing, unclear tasks, or gaps

  • Report issues or feedback
  • You onboard new staff

  • You enforce usage

  • Target 80%+ checklist completion

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Branch Manager Expectations

You are expected to:

  • Train all current and new staff members on Modeeri �
  • Ensure checklists are completed daily and on time�
  • Review checklist completion and submissions every day �
  • Follow up immediately on missed or late checklists�
  • Enforce Modeeri as part of daily work for every relevant employee (not optional)�
  • Collect staff feedback and report issues or improvements

As a Branch Manager, you are responsible for the success of Modeeri at your location.

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Support Escalation Framework

1. In-App AI Chatbot

First line of support via the Support button in the app

2. Live Human Support

Escalated directly within the same chat if needed

3. Branch Manager

For operational or in-store issues

4. Area / Operations Manager

If further escalation is required

5. Modeeri Customer Success Manager

Final escalation point

Rule:

Always start in the app before escalating.

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