Exploring Bodyswaps’ Content Library
Learning modules
Bite-size activities
AI roleplay
Scaffolded learning modules. 10-60 minutes each.
Bite-sized self-reflections, theory and practice exercises. 5-10 minutes each.
LLM-powered roleplays, customisable by the educator
Quizzes
Customisable MCQ quizzes, integrated directly in the app
Questionnaires
Customisable open-ended questionnaires and voice-to-text transcripts
SCRIPTED LEARNING
CUSTOMISABLE PRACTICE & EVALUATION
Learning modules
Bite-sized activities
AI Roleplays
Quizzes
Questionnaires
Our pedagogy
Your learner pathways
Professional Placement Preparation
Engaging with Empathy
Bodyswaps Employability Pathway
Exploration Recommendations
1. Library overview
Start by exploring the overview resources, providing a basic understanding of every unit
Dive deeper into the content of interest. Learn about what they cover and watch key sections.
Take the modules yourself! This way you can best understand the learner experience.
2. Tutor notes
3. Content access
Library Overview: Learning Modules
Cultural Intelligence
Navigating Microaggressions
Recognizing Privilege
Bias as a Barrier
Challenging Behaviour
Communication skills & public speaking
Public speaking & presentation skills
Active Listening
Clear Communication
Negotiation Skills
Workplace Communication
Talented Teamwork
Employability & Job Interview
Managing Interview Anxiety
Landing the Perfect Job
2 Strategies for Answering (Almost) Any Question
Interview Simulator
Career Mindset Development
Growth Mindset & Resilience
Giving Feedback
Healthcare
Mental Health Practitioner
Equity & Anti-Racism in Global Healthcare
Navigating Angry Conversations (localised)
Communicating in a Person-Centred Way
Customer service
Managing Difficult Situations - ‘Waiting at the station’
Improving Customer Experience - ‘Travelling on the train’
Increasing Immunization Confidence
Laying the Groundwork
Approach & Mindset
Gaining Influence and Greater Value
Getting to Know Each Individual
Acting with Empathy
Job Interview
TeamSTEPPS® Simulator
TeamSTEPPS® Toolkit
SBAR
Check-Back
CUS
Verbal De-escalation of Responsive Behaviours
Using Values to Guide Actions
Content Partners
Available Now
In Development
Task
Assistance
Call
Out
Understanding Conflict
Resolving Conflict
Library Overview: Bite-size activities
Library Overview: AI Roleplays
Active Listening in Healthcare
AI roleplays Available now
Active Listening in the Workplace
Debating
Job Interview Roleplay
Open
Conversation
Building Rapport
De-Escalation
Active Listening in Healthcare
Debating
Active Listening in the Workplace
Immerse yourself in a healthcare setting to master active listening skills, ensuring clear communication, empathy, and trust in critical interactions with patients and colleagues.
An interactive AI debating simulation that allows you to customize the topic and adjust the difficulty level, providing a dynamic and personalized learning or practice experience.
Hone your active listening skills with this dynamic, AI-powered simulator. You can customise the virtual work colleague and topic of the free-flowing conversation to practice making others feel truly heard.
Available Now
Job Interview Roleplay
Build tailored interview scenarios for your learners: upload job descriptions, generate relevant questions, and choose who their interviewers will be. In addition, learners have the option to ask for real-time help within the interview, and you can turn on AI-powered follow-up questions to increase the difficulty.
Available Now
Building Rapport
Tailor scenarios to practice making small talk with peers in a safe, non-judgmental environment, as AI avatars assess your ability to build rapport through Connection, Comfort, and Curiosity - no job talk, just human talk.
Open
Conversation
Create customizable roleplay scenarios where the educator determines the conversation's topic and configures the avatar's name, backstory, and communication style, along with the learner's role. You can also select an avatar and environment and set up to five assessment criteria in addition to default metrics.
De-Escalation
The learner's goal in the simulation is to demonstrate good verbal de-escalation skills while avoiding aggravating behaviours. Using effective de-escalation strategies helps the distressed individual gradually calm down and reach a state of recovery and resolution.
In Development
Professional Conversation
Public Speaking Simulator
Coming Soon
Professional Conversation
Professional Conversation is an expanded version of Job Interview Roleplay that helps learners build clear, confident, and composed communication skills for any structured, high-stakes assessment or interview.
Public Speaking Simulator
The Public Speaking upgrade launches a new standalone simulator with audience Q&A, improved slide-upload and viewing, larger audiences, and a new auditorium environment.
Library Deeper Dive: Learning Modules
Explore each module in more detail via Tutor Notes 🔗
Employability & Job Interview
Module Overviews
Learning Objectives
The Scenario
Whether you’re a first timer or a career veteran, job interviews can be immensely stressful.
It’s perfectly normal to feel nervous. But if interview jitters get in the way of showing off your true strengths and achievements, they could jeopardise your chances of success.
The good news is that we have some techniques you can use to remain cool, calm and collected when you walk through that interview room door.
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions)
Job Interview: Managing interview anxiety
Available in French & English
15
Learning Objectives
The Scenario
Giving a killer interview is like putting on a prize-winning performance. But unlike an actor, who has to portray someone else, you need to present yourself in a way that convinces your audience that you are the best candidate for the job.
But who are you? What makes you the best choice? And how do you communicate your qualities to your interviewers?
We’re about to find out.
Duration: 20-25 minutes (note: time varies depending on the learner's choices and interactions)
Job Interview: Landing the perfect job
Available in French & English
16
Learning Objectives
The Scenario
One of the scariest things about an interview is not knowing what questions the interviewer is going to throw at you.
Every career counsellor worth their salt will tell you how important it is to prepare for your interview by practising.. But if your strategy is to learn how to answer every question verbatim, you’re going to come unstuck.
The best approach is to master a technique that will help you to answer almost any question the interviewer can throw at you.
Duration: 20-25 minutes (note: time varies depending on the learner's choices and interactions)
Job Interview: 2 strategies for answering (almost) any question
Available in French & English
17
Learning Objectives
In this interview, you can choose what type of questions to answer. You'll then watch yourself back and get valuable feedback.
The Scenario
Welcome to Bodyswaps, we’ve been expecting you!
Now that you've completed the first 3 modules, you know how to manage stress and anxiety. You've built your key stories and learnt the C.A.R. technique.
Let's put that to the test. Your interview will begin in just a moment.
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Duration: 10-15 minutes (note: time varies depending on the learner's choices and interactions)
Job Interview: Interview Simulation
Available in French & English
18
Learning Objectives
In this interview, you can choose what type of questions to answer. You'll then watch yourself back and get valuable feedback.
The Scenario
Welcome to Bodyswaps, we’ve been expecting you!
Now that you've completed the first 3 modules, you know how to manage stress and anxiety. You've built your key stories and learnt the C.A.R. technique.
Let's put that to the test in our customized interview simulation created in partnership with Viability. Your interview will begin in just a moment.
.
Duration: 15-20 minutes (note: time varies depending on the learner's choices and interactions)
* Please let us know if access to the Viability interview simulation is required.
Job Interview: Viability Interview Simulation
Available in English only
19
Get your career off on the right track by role-playing challenging situations with virtual colleagues, then swap places to observe your own words and actions from their perspective.
Learning Objectives
The Scenario
Great news! You’ve landed an internship with a leading games design agency, but now it’s time to go to work. Are you ready for your first day as an up and coming member of the team? Have you got what it takes to make a great first impression and excel in your new position?
The first days in a new job have always been nerve-wracking. But in today’s climate, it can be especially daunting for anyone just starting out or returning to work after a career break. Employers expect candidates to arrive in the workplace with ready-made soft skills, but fewer entry-level jobs means that opportunities to build these skills are more limited than ever before.
Duration: 15-20 minutes (note: time varies depending on the learner's choices and interactions)
Career Mindset Development
Available in English only
Also listed as ‘Entering the Workforce’
20
The activities in these modules are centred around three topics:
Learning Objectives
Tip: We recommend that this module is completed in a semi / fully private space or autonomously on owned devices, to allow learners to embrace and engage in the content without fear of judgement or distraction by a busy environment
The Scenario
Students will be guided by Asha, a time-travelling ‘Guardian of Hope’ who traverses the multiverse helping people achieve their full potential. Asha will guide the learner through a variety of activities to help them become their Best Future Self.
Created in collaboration with: Hertfordshire & South-East Midlands colleges
Duration: 60 minutes (note: time varies depending on the learner's choices and interactions)
Growth Mindset & Resilience
Available in English only
21
Communication Skills & Public Speaking
Module Overviews
A beginner-level programme providing general guidance on the basics of public speaking, with an introduction to simple anxiety management, verbal and non-verbal skills, connecting with the audience and an effective method for structuring content for clarity and engagement.
Topic 1 - Countdown to calm
Learn how to manage stage fright with a grounding technique that turns your attention away from negative thoughts and refocuses on the present moment.
Topic 2 - Non-verbal basics
Learn how small changes to body language can affect an audience’s response.
Topic 3 - Vocalises
Practise using vocalises to warm up and train your voice for better public speaking performances.
Topic 4 - Voice shaping
Experience how simply adjusting your volume, intonation and inflection can affect how clearly people understand your message.
Topic 5 - Verbal pacing
Practise speaking at different rates and find the ideal combinations of WPM for your presentations by practising speaking at different rates and experiencing your words from an audience member’s perspective.
Topic 6 - Your authentic voice
Identify which of your natural strengths can help you to be a more authentic and charismatic speaker.
Topic 7 - Beginning, middle and end
Explore different options for structuring the beginning, middle and end of your speech.
Duration: 60 minutes (note: time varies depending on the learner's choices and interactions)
Public Speaking & Presentation Skills
Available in French & English
23
Active listening is a set of techniques that will help you build better relationships with the people around you.
Learning Objectives
The Scenario
You're meeting with Dave and Amy, 2 colleagues.
Dave just got feedback from his manager and he's pretty upset. He needs to talk. Sonya jumps in and tries to help out...poorly.
Your first task is to observe Amy and identify poor active listening behavior. Later, face-to-face with Dave, you will have a chance to practice your active listening skills and help him towards finding a solution.
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions)
Active Listening
Available in French & English
24
Clear Communication involves a set of techniques that will get you heard, understood and make you able to influence others.
Learning Objectives
The Scenario
You're meeting 2 colleagues, Daniel and Sonya, to discuss a project she's overseeing.
The delivery is due tomorrow but something came up and you need an extension. Daniel is doing a pretty terrible job of communicating what happened and what you need.
Your first task is to observe Daniel and identify poor communication practices. Then, face-to-face with Sonya, you will have the opportunity to have a go yourself at explaining the situation and requesting a delay.
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions)
Clear Communication
Available in French & English
25
In partnership with:
Duration: 25 minutes (note: time varies depending on the learner's choices and interactions)
This immersive experience is designed to build communication skills that will help students to lay the groundwork and get ready for a negotiation before the negotiation even begins.
Learning objectives
Negotiation skills & conflict management
Laying the Groundwork for Negotiation
Overview
Going into a negotiation can be a challenging prospect, especially when dealing with new contacts. There is often the tendency to focus on the bargaining itself, whereas feeling confident about creating rapport and making a positive impression can be invaluable in helping negotiators to get better outcomes.
Available in English only
In partnership with:
Duration: 40 minutes (note: time varies depending on the learner's choices and interactions)
In this immersive experience, learners discover how managing emotions and taking an approach that seeks to understand the other party’s interests, rather than trying to convince them of your argument, can reveal hidden value that benefits everyone.
Learning objectives
Negotiation skills & conflict management
Approach & mindset
Overview
There is a common misconception that successful negotiation comes from convincing the other side they are wrong, or ‘winning’ the argument. But in truth, this approach often leads to heated exchanges and less successful outcomes.
Available in English only
In partnership with:
Duration: 35-40 minutes (note: time varies depending on the learner's choices and interactions)
This means more than just ‘finding a middle ground’. It means ‘expanding the pie’ – adding more bargaining chips to the table, thereby increasing your influence and extracting better value for everyone.
Learning objectives
Negotiation skills & conflict management
Gaining influence and greater value
Overview
Entering into a negotiation from a low power position can feel like an uphill battle, which often leads to us pursuing unproductive negotiation paths.
This immersive training module is designed to help learners shift their approach from trying to win or taking what they can get, onto exploring interests, getting creative with ideas for reaching an agreement, and pursuing greater gains for both sides.
Available in English only
Duration: 50 minutes (note: time varies depending on the learner's choices and interactions)
Learning objectives
Workplace Communication
Overview
Learners will participate in a fictional virtual televised competition that is designed to give up-and-coming talent an opportunity to learn from business experts and gain work experience.
Learners, alongside virtual teammates, will compete with a rival team in a series of challenges aimed at developing key aspects of communication skills: non-verbal communication, communicating with clarity, active listening, and influencing. Through this, they’ll master the skill of communicating in the workplace.
Available in English only
This immersive experience will help build effective communication skills for personal and professional relationships and information exchange.
Created in collaboration with: Hertfordshire & South-East Midlands colleges
Through a range of scenarios, they'll be taken through four key aspects of good teamwork:
Learning Objectives
The Scenario
In this module, learners will adopt the role of a new employee at Mindfire Creative Design Agency. Their first task in this new job is to join the team who are developing a marketing campaign for an event planned by one of Mindfire's clients, the Academy of Ideas and Imagination.
Duration: 25 minutes (note: time varies depending on the learner's choices and interactions)
Talented Teamwork
Available in English only
30
Cultural Intelligence
Module Overviews
Gender Inclusion involves a set of steps that will help you challenge non-inclusive behaviors, start these important conversations and foster an inclusive work environment.
Learning Objectives
The Scenario
You're meeting 2 colleagues, Sam and Sophie, to catch-up on a project you've been working on together for a while.
Sophie's contribution is stellar whereas Sam is running a bit late on a couple of things. Rather than owning up to it, he's attacking Sophie, using a variety of tactics from sexism hints to full-on bullying.
Your first task is to observe and identify Sam's behavior. Then, face-to-face with him, you will have to challenge his attitude and make him reflect on it so that he can transform his relationship with Sophie.
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions)
*previously Gender Inclusion
Challenging Behaviour*
Available in French & English
32
Learning Objectives
Through this scenario, you will find out how to:
This simulation has been co-developed in collaboration with George Brown College.
The Scenario
Overt racism is easy to spot. But microaggressions - subtle everyday slights, snubs and insults - are often invisible to anyone who hasn't been on the receiving end themselves.
This simulation shines a spotlight on some of the microaggressions that marginalised and underrepresented people experience every day and empowers learners with strategies for responding to microaggressions when they see them.
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Duration: 30 minutes (note: time varies depending on the learner's choices and interactions)
Navigating Microaggressions
Available in English only
33
Learning Objectives
Through this scenario, you will:
This simulation has been co-developed in collaboration with George Brown College.
The Scenario
Biases are a natural part of how our brains operate. In fact, they're essential. It’s only when we allow them to negatively impact others, that they become a problem.
This simulation explores where biases come from, how they affect us, and demonstrates some useful strategies and techniques for identifying and challenging times when we might be thinking or acting from a based point of view.
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Duration: 30 minutes (note: time varies depending on the learner's choices and interactions)
Bias as a Barrier
Available in English only
34
Learning Objectives
Through this scenario, you will:
This simulation has been co-developed in collaboration with George Brown College.
The Scenario
Privilege and oppression are two sides of the same coin. Where systems exist that benefit one group, they create a barrier for others.
This simulation tackles essential, but often uncomfortable conversations about the role of privilege in perpetuating power imbalances in our society and asks - what is it, who has it, and what can we do about it, if we want to create a more equitable society?
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Duration: 30 minutes (note: time varies depending on the learner's choices and interactions)
Recognising Privilege
Available in English only
35
Turning a blind eye to sexual harassment encourages inequality and exploitation. But it often goes unchallenged because certain behaviours are so common, we don’t even recognize the harm they do.
Learning Objectives
Through this experience, you will:
The Scenario
This training was created for the ILO, a United Nations agency, to help leaders in the Indonesian garment industry to combat the sexual harassment of their workers.
In it, you’ll meet Dewi and Linh, and you will learn about their struggles with abusive co-workers and practice a direct intervention in an episode of sexual harassment - using your own words. For many of us, the setting is a long way from home, but the attitudes and behaviours of the perpetrator are surprisingly familiar
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Duration: 30 minutes (note: time varies depending on the learner's choices and interactions)
Saying No to Sexual Harassment
Available in English only
36
Diversity brings differences that could lead to disputes. This scenario looks at a set of techniques that will help uncover the sources of a conflict, build a nuanced understanding and prepare your strategy for resolving it.
Learning Objectives
The Scenario
Florence has come to you with a problem she’s having with Abeeku, another member of your team. She wants you to help her resolve her difficulties, but first you need to understand what's going on.
The next day, you’re having a coffee with Abeeku, who has asked for some help checking the accuracy of his work. When Florence discovers this, she feels sidelined and a conflict erupts.
Later, you’ve asked Florence and Abeeku to join you to debrief on what happened. This is your chance to begin resolving the argument.
Duration: 10-15 minutes (note: time varies depending on the learner's choices and interactions)
Understanding Conflict
Available in French and English
Language: This module contains some explicit language.
37
Helping someone else to understand the impact of their behaviours can be challenging. This scenario looks at a set of best practices to give judgment-free evidence-based feedback and trigger self-reflection.
Learning Objectives
The Scenario
We see Jeremy talking to Leonard - an experienced and valued member of his team - about a project they're working on together. Jeremy displays a range of non-inclusive and poor management practices, having a negative impact on Leonard's morale and ongoing performance.
Later, you’ve asked Jeremy for a chat, in an attempt to get him to reflect on his behaviour towards Leonard and receive your full feedback.
Duration: 10-15 minutes (note: time varies depending on the learner's choices and interactions)
Giving Feedback
Available in French and English
38
Diversity isn’t just about bringing different people together, it’s about creating an environment where everyone feels welcome and accepted. This scenario looks at a set of techniques that will help you resolve conflicts by coaching the manager to do so.
Learning Objectives
The Scenario
Jeremy has set up a project meeting with his team members Abeeku, Leonard and Florence. Given the explosive team dynamic, Jeremy would need to display expert leadership skills to keep the meeting on track. Unfortunately, he fails and the meeting goes terribly wrong.
After that, Jeremy requests your help to understand how improving his own leadership skills could help the team address their problems in a more constructive way.
Duration: 10-15 minutes (note: time varies depending on the learner's choices and interactions)
Resolving Conflict
Available in French and English
Language: This module contains some explicit language.
39
Healthcare
Module Overviews
In partnership with:
Learning Objectives
Learning these techniques in 'the heat of the moment' can be difficult - and potentially dangerous. Our simulations provide a safe space in which to put the theory into practice and become more comfortable with the methods before using them in real life interactions with real people.
The Scenario
Handling angry patients and relatives is one of the greatest challenges healthcare practitioners face. As pressures on the NHS grow, staff are experiencing increasing levels of verbal abuse from the frustrated public. The emotional and physical cost of such encounters is high - not only for the doctor involved, but also for other patients, colleagues and family.
This immersive training is designed to build effective communication skills that will help, not only with emotionally charged patient interactions, but with personal relationships too.
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Duration: 45 minutes (note: time varies depending on the learner's choices and interactions)
Navigating Angry Conversations
Available in English only
41
In partnership with:
Learning Objectives
In the simulation, the learner adopts the role of a trainee preparing to visit a Low / Middle Income Country (LMIC) for a global healthcare experience.
The Scenario
Bodyswaps has been invited to help AAP create a VR module as part of their GHEARD (Global Health Education Equity, Anti-Racism, and Decolonization) training blend.
The module’s goal is to provide a psychologically safe space in which healthcare professionals can explore their own implicit biases and motivations before embarking on global health experiences.
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Duration: 20-30 minutes (note: time varies depending on the learner's choices and interactions)
Equity & Anti-Racism in Global Healthcare
Available in English only
42
Learning Objectives
Through this scenario, you will find out how to:
The Scenario
This training, created in collaboration with SAGE Publishing - a global leader in educational and academic publishing - is a new, immersive training tool for students in Nursing and related health and social welfare programmes.
The experience, prepared with the help of subject matter experts, recreates a realistic interaction between a Community Mental Health Nurse and Susan, a patient with severe clinical depression.
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Duration: 10-15 minutes (note: time varies depending on the learner's choices and interactions)
The Mental Health Practitioner
Available in English only
43
Learning Objectives
Through this module, learners will:
This module is localised to the UK or North America.
In collaboration with: Hertfordshire and South-East Midlands colleges, funded through the DfE Strategic Development Fund, and created with input from NHS England.
In alignment with: The Essentials: Core Competencies for Professional Nursing Education, a publication owned by the American Association of Colleges of Nursing, which may be accessed at https://www.aacnnursing.org/Essentials/Download-Order.
The Scenario
Enable your health and social care students, who are working towards their Care Certificate, to develop essential communication skills for person-centred care!
With help from their two virtual coaches, Abeeku and Nola, the learner uncovers the basics of person-centred communication skills before embodying the role of a healthcare assistant to put what they’ve learned into practice.
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Duration: 20 minutes (note: time varies depending on the learner's choices and interactions). Language and References may differ based on location of learner.
Communicating in a Person-centred way -
Getting to Know Each Individual
Available in English only
44
Learning Objectives
Across the series of activities in this module, learners will discover how to:
Language and References may differ based on location of learner.
In collaboration with: Hertfordshire and South-East Midlands colleges, funded through the DfE Strategic Development Fund, and created with input from NHS England.
In alignment with: The Essentials: Core Competencies for Professional Nursing Education, a publication owned by the American Association of Colleges of Nursing, which may be accessed at https://www.aacnnursing.org/Essentials/Download-Order.
The Scenario
Equip your students with the skills to see things from different perspectives and understand the importance of empathy in person-centred care
Building on the first module, ‘Getting to Know Each Individual’, learners will develop skills focused on understanding, respect, and empathy. Assisted by coaches Abeeku and Nola, learners will discover how to apply these abilities in real-world situations, with AI analytics and feedback providing advice on how to improve.
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Duration: 20 minutes (note: time varies depending on the learner's choices and interactions).
Communicating in a Person-centred way -
Acting with Empathy
Available in English only
45
The module is powered by LLM technology, helping to deliver feedback throughout the experience and at the end of the simulation in a personalized learner report. Facilitators can access this report via Bodyswaps Go, and gain detailed insight about which activities the learner excelled in or struggled with.
Learning Objectives
The key goal of this simulation is helping learners to practice and demonstrate mastery of TeamSTEPPS® tools for:
The Scenario
In this interactive Bodyswaps module, learners take on the role of a registered nurse at Summerview Hospital, where they're guided by their virtual coach, Nurse Sam. They encounter a series of true-to-life hospital scenarios, where they're challenged to use key TeamSTEPPS® tools for team communication and collaboration. If they succeed at using the tools in each activity, they'll be able to work as optimally as possible with their virtual team members and help progress their virtual patients' care.
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Duration: 25 minutes (note: time varies depending on the learner's choices and interactions).
TeamSTEPPS® Simulator
Available in English only
46
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions).
TeamSTEPPS® Toolkit Module 1: SBAR
Available in English only
Guided by two virtual coaches, Nurse Sam and Nurse Carlos, learners will first discover how to structure patient information into SBAR. They will then put what they've learnt to the test with their virtual colleague, Dr Grace, who is awaiting a patient update.
💡 By completing this module, students will learn:
🚀 Available Now (app version 2.14 and later)
47
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions).
TeamSTEPPS® Toolkit Module 2: Check-Back
Available in English only
Guided by two virtual coaches, Nurse Sam and Nurse Carlos, learners will explore how to utilise the Check-Back technique. They'll then practice it by verifying a patient's details with a virtual Charge Nurse.
💡 By completing this module, students will learn:
🚀 Available Now (app version 2.14 and later)
48
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions).
TeamSTEPPS® Toolkit Module 3: CUS
Available in English only
Guided by two virtual coaches, Nurse Sam and Nurse Carlos, users will learn how to use the CUS (Concerned. Uncomfortable. Safety issue) technique to raise concerns. They'll then practice using this technique with the virtual Dr Huan.
💡 By completing this module, students will learn:
🚀 Available Now (app version 2.14 and later)
49
Duration: 15 minutes (note: time varies depending on the learner's choices and interactions).
TeamSTEPPS® Toolkit Module 4: Task Assistance
Available in English only
Guided by virtual coaches, users will learn how to give and receive Task Assistance support, in a way that boosts team morale. They will then practice spotting and applying key supportive behaviors in team scenarios.
💡 By completing this module, students will learn:
🚀 Available Now (app version 3.0)
50
Duration: 20 minutes (note: time varies depending on the learner's choices and interactions).
TeamSTEPPS® Toolkit Module 5: Call-Out
Available in English only
Guided by two virtual coaches, Nurse Sam and Nurse Carlos, users will learn how to use the Call-Out technique, giving them a practical toolkit for building collaboration, increasing their situational awareness, and overall feeling confident using Call-Out to collaborate within a patient care team. Learners will discover what this technique looks like, and then practice using it for themselves to navigate a stressful patient care scenario.
💡 By completing this module, students will learn:
🚀 Available Now (app version 3.0)
51
In partnership with:
This module will help to create an immunization-confident culture, encouraging the right conversations and maximizing immunization uptake. It also works towards improving patient safety by reinforcing Infection Prevention Control best practice.
Learning Outcome
Reduce the spread of preventable diseases by empowering healthcare staff to have effective conversations with parents on the topic of immunization.
Learning Objectives
Reducing the spread of infectious diseases is a priority for anyone working in healthcare, and immunization is a big part of that. But many pediatric staff lack the skills or confidence to talk about immunization in the right way with families.
Immunization hesitancy among parents and caregivers is common enough that many fear bringing the subject up at all, or worry about losing the family’s trust if they say the wrong thing.
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Duration: 30-50 minutes (note: time varies depending on the learner's choices and interactions).
Increasing Immunization Confidence
Available in English only
52
Learners will practise their de-escalation techniques in a safe space, exploring the differing needs of two residents and supporting them to calm down.
Learning Outcome
Practise navigating situations where residents are exhibiting responsive expressions.
Learning Objectives
Frontline teams working in supportive care facilities face
challenging situations every day, including escalating
behaviour from residents. But these behaviours are more
often than not an expression of an unmet need – and many
staff lack the skills or confidence to work out what those
needs are and de-escalate the behaviour.
This module helps all those who work in supportive care facilities to more effectively deal with responsive behaviours.
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Duration: 15-30 minutes (note: time varies depending on the learner's choices and interactions).
Verbal De-escalation of Responsive Behaviours
Available in English only
53
Learners will practice using values in a realistic workplace environment.
Learning Outcome
Help staff in all areas of the healthcare sector, particularly those working in early-career employment in clinical roles, to explore how values can be used as a handrail in challenging situations.
Learning Objectives
In collaboration with:
Healthcare is a fast-paced and at times high-pressured working environment. Busy teams with constantly shifting priorities need to be ready to respond in whatever situations come their way. In conditions like these, approaching a situation in the wrong way can lead to negative consequences for other members of the team as well as for patients.
This module explores how organisational values scaffold behaviours and help staff to navigate these kind of difficult situations by clarifying what is expected of them and guiding collaboration towards shared aspirations.
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Duration: 25 minutes (note: time varies depending on the learner's choices and interactions).
Using Values to Guide Actions
Available in English only
54
Customer Service Training
Module Overviews
Learning Objectives
Through this scenario, you will:
This module is part of our Customer Experience Training.
The Scenario
Disruption during travel can have wide-reaching effects on customers’ lives, affecting more than just their journey. Delays can keep customers from appointments and prevent them from honouring commitments, which can also affect their personal relationships.
This simulation shows you how to listen for customers’ emotional drivers in order to adapt your response to address particular concerns when delivering updates and information.
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Duration: 15 minutes (note: time varies depending on the learner's choices and interactions)
Managing difficult situations ‘Waiting at the Station’
Available in English only
56
Learning Objectives
Through this scenario, you will:
This module is part of our Customer Experience Training.
The Scenario
Whatever the reason for a customer’s journey, if you get your customer service right, you can make a good experience great and a bad one better. But if you get it wrong, you could turn a good experience bad and make a bad one even worse!
So what happens when circumstances beyond your control threaten to spoil a customer’s plans? This simulation lets you try out different approaches in a safe environment to find out the impact your decisions can have on the customer experience.
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Duration: 15 minutes (note: time varies depending on the learner's choices and interactions)
Improving customer experience ‘Traveling on the Train’
Available in English only
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Demo Module
Helping drive awareness
Use Cases
Designed to give you an introduction to the Bodyswaps learning framework through a collection of activities from various modules.
The Scenarios
Observation: Spot Non-Inclusive Behaviours (EDI)
You're meeting 2 colleagues, Sam and Sophie, to catch-up on a project you've been working on together for a while. Your task is to observe and identify Sam's non-inclusive behaviors.
Conversation: Practice Giving Feedback (Management)
Jeremy displays a range of non-inclusive and poor management practices, having a negative impact on Leonard's morale and ongoing performance.
In this activity, you’ve asked Jeremy for a chat, and will choose from 3 scripted options at each stage in the conversation in an attempt to get him to reflect on his behaviour.
Free Form: Answer Job Interview Questions (Employability)
In this activity, Florence or Jeremy pose a common interview question, and the learner then responds in their own words before Bodyswapping and seeing AI-enabled feedback.
Free Form: Give a public presentation (Communication)
In this simulation, learners practise speaking in front of an audience of 12 virtual peers, before Bodyswapping and seeing AI-enabled feedback.
Free Form: Navigate an Angry Conversation (Healthcare)
In this activity, the learner must use their skills to calm an angry patient (Major Sanderson) down and win his patience and cooperation.
Duration: 10-15 minutes (note: time varies depending on the learner's choices and interactions)
Demo Module
Available in French & English