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How to build relationships when remote working

Jo Juliana Turnbull

Search LDN Organizer

@SEOJoBlogs

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�- @SEOJoBlogs

- Remote working since 2010

- Lived in 9 countries

- Search LDN Organiser - 11 Years

- Turn Digi Founder @TurnDigi

Jo Juliana Turnbull

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Remote Working is Here to Stay��bbc.com/worklife/article/20220511-the-countries-resisting-remote-work�

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And We are Working Longer

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So We Need to Stop Negative Relationships

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Why Are there Negative Relationships?

@SEOJoBlogs

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Poor Communication

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Competition

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Too Friendly

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Lack of Respect

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Bad Managers

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What Makes a Good Relationship?

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Requires trust, respect, self-awareness, inclusion, and open communication

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What Are Interpersonal Skills?

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The Way You Communicate

&

Interact with Others

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Important to Get Along Well With Others

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Essential for Succeeding in Life

Work and Personal

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Source: Psychcentral.com

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1. Emotional Intelligence

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Self Awareness

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Self Regulation

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Motivation

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Empathy

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Social Skills

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2. Communication is Key

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7 Cs of Communication

1952 book, Effective Public Relations, by University of Wisconsin professors Scott Cutlip and Allen Center.

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Clear

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Correct

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Complete

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Concrete

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Concise

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Consideration

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Courteous

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3. Empathy Helps Teams and Individuals

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Research Shows Empathy is the Most Important Leadership Skill, Especially After the Pandemic�forbes.com/sites/tracybrower/2021/09/19/empathy-is-the-most-important-leadership-skill-according-to-research/

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4. Active Listening

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Back in 1962 - Thomas Gordon coined �“active listening” as a key communication skill

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Pay Close Attention to the Speaker

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Comprehend Their Speech

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Retain the Information

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Provide a Thoughtful Response

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5. Confidence

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5. Be Aware of Your Strengths��

Source: Gallup.com

CliftonStrengths

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EI and Empathy

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Emotional Intelligence and Empathy

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Emotional intelligence = ability to correctly identify and manage emotions in yourself and others AND use that to motivate others

@SEOJoBlogs

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EI Combines Empathy with Other Skills

@SEOJoBlogs

https://www.worth.com/new-studies-suggest-emotional-intelligence-boosts-productivity/ (15,000 employees in the US – 2019)

“That “people who work for supervisors who have higher EI tend to feel 50 percent more inspired than those with a leader who is low in EI. They tend to have significantly less frustration and anger, are significantly less burnt out and have significantly higher purpose and meaning in their work”

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have/?sh=54d660755605

Emotional intelligence takes empathy to the next level by combining it with other skills. It becomes more than having emotions, seeing emotions and sharing emotions; it’s about learning to master how emotions can be used and managed within ourselves and others.

This involves multiple components that form how emotionally intelligent a person is

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Employees felt 50% More Inspired

www.worth.com/new-studies-suggest-emotional-intelligence-boosts-productivity/

(15,000 employees in the US – 2019)

@SEOJoBlogs

https://www.worth.com/new-studies-suggest-emotional-intelligence-boosts-productivity/ (15,000 employees in the US – 2019)

“That “people who work for supervisors who have higher EI tend to feel 50 percent more inspired than those with a leader who is low in EI. They tend to have significantly less frustration and anger, are significantly less burnt out and have significantly higher purpose and meaning in their work”

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have/?sh=54d660755605

Emotional intelligence takes empathy to the next level by combining it with other skills. It becomes more than having emotions, seeing emotions and sharing emotions; it’s about learning to master how emotions can be used and managed within ourselves and others.

This involves multiple components that form how emotionally intelligent a person is

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EI Leads to Increased Productivity (40%)

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have

@SEOJoBlogs

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Retention Rate Increased (400%)

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have/

@SEOJoBlogs

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EI Must Lead from the Top

@SEOJoBlogs

https://www.worth.com/new-studies-suggest-emotional-intelligence-boosts-productivity/ (15,000 employees in the US – 2019)

“That “people who work for supervisors who have higher EI tend to feel 50 percent more inspired than those with a leader who is low in EI. They tend to have significantly less frustration and anger, are significantly less burnt out and have significantly higher purpose and meaning in their work”

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have/?sh=54d660755605

Emotional intelligence takes empathy to the next level by combining it with other skills. It becomes more than having emotions, seeing emotions and sharing emotions; it’s about learning to master how emotions can be used and managed within ourselves and others.

This involves multiple components that form how emotionally intelligent a person is

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Employees are less burnt out

@SEOJoBlogs

https://www.worth.com/new-studies-suggest-emotional-intelligence-boosts-productivity/ (15,000 employees in the US – 2019)

“That “people who work for supervisors who have higher EI tend to feel 50 percent more inspired than those with a leader who is low in EI. They tend to have significantly less frustration and anger, are significantly less burnt out and have significantly higher purpose and meaning in their work”

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have/?sh=54d660755605

Emotional intelligence takes empathy to the next level by combining it with other skills. It becomes more than having emotions, seeing emotions and sharing emotions; it’s about learning to master how emotions can be used and managed within ourselves and others.

This involves multiple components that form how emotionally intelligent a person is

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Employees have higher purpose & meaning in their work

@SEOJoBlogs

https://www.worth.com/new-studies-suggest-emotional-intelligence-boosts-productivity/ (15,000 employees in the US – 2019)

“That “people who work for supervisors who have higher EI tend to feel 50 percent more inspired than those with a leader who is low in EI. They tend to have significantly less frustration and anger, are significantly less burnt out and have significantly higher purpose and meaning in their work”

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have/?sh=54d660755605

Emotional intelligence takes empathy to the next level by combining it with other skills. It becomes more than having emotions, seeing emotions and sharing emotions; it’s about learning to master how emotions can be used and managed within ourselves and others.

This involves multiple components that form how emotionally intelligent a person is

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Most Managers Will Hire Those with High EI

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Source: CareerBuilder.com and Forbes.com

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- 71% - value emotional intelligence more than IQ�- 59% of employers would NOT hire someone if they had a low EI but high IQ

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Empathy Must Come from the Top

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Empathy = aspect of emotional intelligence that helps you understand what others feel and may motivate you to action

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Empathetic Leaders Impacted Staff

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- Innovation�- Engagement�- Retention�- Inclusivity�- Work– Life

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Empathy Leads to Better Performance

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Study by Catalyst.org

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Study by Catalyst.org

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Study by Catalyst.org

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Practical Tips Implement

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EI Tests

What is Your Answer to the Following:

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You Have Great Listening Skills

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�You CAN Accept Feedback

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You CAN say NO without Feeling Bad

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You DO NOT Dwell on Your Mistakes�

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You SHARE Your Emotions with Others

(NOT TRAUMA DUMPING)

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You are NOT Afraid to Make Mistakes

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EI Tests

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Test Your Self

Self report (test yourself for free)
Other report - people answer about YOU (360 review)

Free Tests – Mindtools.com and PsychologyToday.com

https://www.mindtools.com/pages/article/ei-quiz.htm

https://www.psychologytoday.com/us/tests/personality/emotional-intelligence-test

https://positivepsychology.com/emotional-intelligence-tests/

https://www.verywellmind.com/what-is-emotional-intelligence-2795423

Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) - ability-based test that measures the four branches of Mayer and Salovey's EI model. Test-takers perform tasks designed to assess their ability to perceive, identify, understand, and manage emotions.

Emotional and Social Competence Inventory (ESCI) - on an older instrument known as the Self-Assessment Questionnaire and involves having people who know the individual offer ratings of that person’s abilities in several different emotional competencies. The test is designed to evaluate the social and emotional abilities that help distinguish people as strong leaders.

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Four Types of EI Tests

Abilities based tests (including the MSCEIT)
Trait-based tests (such as the Bar-On EQi)

https://www.mindtools.com/pages/article/ei-quiz.htm

https://www.psychologytoday.com/us/tests/personality/emotional-intelligence-test

https://positivepsychology.com/emotional-intelligence-tests/

https://www.verywellmind.com/what-is-emotional-intelligence-2795423

Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) - ability-based test that measures the four branches of Mayer and Salovey's EI model. Test-takers perform tasks designed to assess their ability to perceive, identify, understand, and manage emotions.

Emotional and Social Competence Inventory (ESCI) - on an older instrument known as the Self-Assessment Questionnaire and involves having people who know the individual offer ratings of that person’s abilities in several different emotional competencies. The test is designed to evaluate the social and emotional abilities that help distinguish people as strong leaders.

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Four Types of EI Tests

Competency-based tests – (including the ESCI)
Behavior-based tests – (the Genos)

https://www.mindtools.com/pages/article/ei-quiz.htm

https://www.psychologytoday.com/us/tests/personality/emotional-intelligence-test

https://positivepsychology.com/emotional-intelligence-tests/

https://www.verywellmind.com/what-is-emotional-intelligence-2795423

Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) - ability-based test that measures the four branches of Mayer and Salovey's EI model. Test-takers perform tasks designed to assess their ability to perceive, identify, understand, and manage emotions.

Emotional and Social Competence Inventory (ESCI) - on an older instrument known as the Self-Assessment Questionnaire and involves having people who know the individual offer ratings of that person’s abilities in several different emotional competencies. The test is designed to evaluate the social and emotional abilities that help distinguish people as strong leaders.

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Communication Tips

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Open Communication

@SEOJoBlogs

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Engage in Casual Chit Chat

@SEOJoBlogs

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Respect Time Zones

@SEOJoBlogs

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Active Listening

@SEOJoBlogs

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Manage and Express Your Own Emotions – Be Honest

@SEOJoBlogs

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Empathy Tips

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Empathy is Curiosity

@SEOJoBlogs

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Be in Someone else’s shoes

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Work on a Shared Cause With Others

@SEOJoBlogs

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Admit Your Biased

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Take Action Stand Up For Others

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Talk to New People – See Different Perspectives

@SEOJoBlogs

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Listening Tips

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Be Present and Be Engaged�- Tone of Voice�- Body Language

@SEOJoBlogs

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Build Trust and Establish Rapport

@SEOJoBlogs

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Record How Long You are Speaking vs Others

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Demonstrate Concern

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Paraphrase and Ask Open Ended Questions

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Build Up the Other Person and Make Affirmations

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Wait to Disclose Opinion and Share Similar Situations

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Avoid This

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Thinking About How To Get Your Agenda in the Conversation

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Nodding and Saying Yes Then Moving the Conversation in a Different Direction

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Dismiss What the Other Person Says

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Trauma Dumping

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Using the Friend/Colleague as a Therapist

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Confidence

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Know Your Strengths�CliftonStrengths Assessment��Gallup.com/cliftonstrengths

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Get a Mentor

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A mentor is someone who allows you to see the hope inside yourself.

Source: Oprah

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- Women in Tech SEO�- Linkedin�- Networking Events

@SEOJoBlogs

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When it is NOT Working

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Key Warning Signals

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Instinct
No Value
Unbalanced

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BE CLEAR And CONCISE and PROVIDE EVIDENCE

Maintain Dignity at all Times

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No one can make you feel inferior without your consent

Source: Eleanor Roosevelt

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Remember What Makes �a Good Relationship?

@SEOJoBlogs

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Requires trust, respect, self-awareness, inclusion, and open communication

@SEOJoBlogs

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Soft Skills is a Top Priority for Employers

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Communication

Teamwork/Collaboration

Problem solving/critical thinking

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BUT the Biggest Gap is Here:

Communication

Problem solving/critical thinking

Dependability

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Build on Your Skills

Source: Psychcentral.com

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Thank you

@SEOJoBlogs

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@SEOJoBlogs

Slides:

SEOJoBlogs.com/brightonseo2022

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Sources

https://www.forbes.com/sites/theyec/2021/10/13/how-remote-work-can-increase-business-profits/

https://www.bbc.com/worklife/article/20220511-the-countries-resisting-remote-work

https://money.com/work-from-home-longer-hours/

https://www.michaelpage.com.au/advice/career-advice/work-life-balance/how-handle-negative-workplace-relationships

https://www.quantumworkplace.com/relationships-at-work

https://www.quantumworkplace.com/future-of-work/6-factors-that-make-or-break-relationships-at-work

https://businessjargons.com/7-cs-communication.html

https://www.managementstudyguide.com/seven-cs-of-effective-communication.htm

https://www.emailoverloadsolutions.com/blog/7cs-of-communication-and-email

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have/

https://www.qualtrics.com/blog/confronting-mental-health/

https://learnmore.monster.com/future-of-work-report

https://www.inc.com/justin-bariso/want-to-hire-people-with-high-emotional-intelligence-look-for-these-5-things.html

https://www.forbes.com/sites/committeeof200/2022/04/19/the-empathetic-leadership-advantage/

https://positivepsychology.com/emotional-intelligence-examples/#examples

https://www.verywellmind.com/what-is-emotional-intelligence-2795423

https://www.catalyst.org/reports/empathy-work-strategy-crisis/

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Sources

https://teamstage.io/workplace-distractions-statistics/

https://www.forbes.com/sites/committeeof200/2022/04/19/the-empathetic-leadership-advantage/

https://www.mindtools.com/pages/article/ei-quiz.htm

https://www.psychologytoday.com/us/tests/personality/emotional-intelligence-test

https://www.flexjobs.com/blog/post/improve-communication-skills-remote-worker/

https://www.masterclass.com/articles/how-to-improve-your-communication-skills#how-to-improve-your-communication-skills

https://www.nytimes.com/guides/year-of-living-better/how-to-be-more-empathetic

https://www.thebalancecareers.com/active-listening-skills-with-examples-2059684

https://www.forbes.com/sites/forbesbusinesscouncil/2022/05/04/adopting-emotional-intelligence-in-the-workplace-is-more-than-a-nice-to-have

Thank you to Unsplash for the images

Mimi Thian

Victoria Heath

Desola Lanre

Brooke Cagle

Bonnie kittle